Bianka, Bankia’s Conversational Assistant Developed With Amelia’s Technology, Exceeds One Million Customer Inquiries
Bianka allows queries and operations through voice and text, using natural language. Bankia’s conversational assistant can extract information from a single phrase and perform operations and solve customer issues. According to Luis de Mena, director of Bankia Mobile: “Bianka is a tool that allows us to optimize the experience of......