Search Results for: customer retention

NICE Actimize Achieves Highest Score in Aite Group’s Global Fraud and Money Laundering Case Management Report
Fintech News

Improving Agent Experience is Essential for Improving Customer Satisfaction and Loyalty

Fintech News Desk
by Fintech News Desk0
Study from NICE inContact finds improving the agent experience drives contact center efficiency and customer retention NICE inContact announced the findings from its latest research study, detailing the experiences, opportunities, and challenges of contact center agents who are a vital link to improving customer satisfaction and loyalty. The State of Experience and......
WISMOlabs and Cashi Partner to Help Subscription Box Retailers Increase Customer Loyalty and Drive More Revenue
Business Fintech News

WISMOlabs and Cashi Partner to Help Subscription Box Retailers Increase Customer Loyalty and Drive More Revenue

Fintech News Desk
by Fintech News Desk0
Now customers can preserve and protect cash flow with Cashi’s intelligent payment processing and WISMOlabs post-purchasing experience. Read More: Celsius Network and Prime Trust partner to secure depositors funds and offer low-cost credit “WISMOlabs and Cashi working together is a win-win for customers in the retail market,” says WISMOlabs CEO and......
Fintech Mobile Banking News

New LMN Customer Portal Technology Changes the Way Landscapers Run Their Business, Improves Customer Service

Fintech News Desk
by Fintech News Desk0
Quality customer service can make or break some businesses. B2B Landscape business management company LMN launches a new customer portal to help business owners improve their customer relationships and increase efficiency and cash flow. The Customer Portal enables users to accept credit card payments, allow online invoice payments, share job......
Black Knight Strengthens Ties with Quicken Loans to Offer Advanced Customer Service Solutions
Banking Fintech Fintech Startups News

Black Knight Strengthens Ties with Quicken Loans to Offer Advanced Customer Service Solutions

Abhishek Upadhyay
by Abhishek Upadhyay0
A major provider of integrated software, data and analytics solutions, Black Knight, Inc., extended partnership with Detroit-based Quicken Loans. This collaboration comes in the wake of Quicken Loans extending its contract for Black Knight’s MSP servicing system which plans to add numerous Black Knight solutions to its suite of products......
Provident Credit Union Selects Qualtrics CustomerXM
Business Fintech News

Provident Credit Union Selects Qualtrics CustomerXM

Fintech News Desk
by Fintech News Desk0
Qualtrics, the leader in customer experience and creator of the experience management category, today announced that Provident Credit Union has selected Qualtrics CustomerXM. CustomerXM allows companies to predict, deliver, measure, and respond specifically to customer needs, in order to improve the customer experience and impact key business outcomes such as......
BlueSnap Names Gregg Capone SVP of Customer Success
Banking Fintech News

BlueSnap Names Gregg Capone SVP of Customer Success

Fintech News Desk
by Fintech News Desk0
25-Year Technology Veteran to Focus on Growth Through Satisfaction, Retention, and Loyalty at BlueSnap BlueSnap, an All-in-One Payment Platform listed in the Inc. 5000, named Gregg Capone Senior Vice President of Customer Success. Capone joins BlueSnap with over 25 years of experience leading customer success and operations at B2B technology companies.......
New10 Partners with Vonage to Transform Contact Centre and Deliver a White Glove Customer Experience
Business Fintech News

New10 Partners with Vonage to Transform Contact Centre and Deliver a White Glove Customer Experience

Fintech News Desk
by Fintech News Desk0
Vonage , a global business cloud communications leader,  announced that New10 has selected its contact centre solution to better serve its customer-base by delivering exceptional experiences. Based in the Netherlands, New10 is a financial services company which helps entrepreneurs to finance their plans and ambitions for growth. Offering a fully......
Afterpay’s BNPL Now Available on Google Pay, Offering Shoppers Even More Choice and Flexibility
Digital Payments Fintech News

Afterpay’s BNPL Now Available on Google Pay, Offering Shoppers Even More Choice and Flexibility

Business Wire
by Business Wire0
Just in time for the holiday season, U.S. customers can now choose Afterpay at checkout in the Google Pay checkout flow Afterpay, a leading Buy Now, Pay Later (BNPL), announced its flexible payment functionality will be available for consumers checking out online through Google Pay at select merchants. For consumers......
Strivr Announces Industry's First XR Training Bundle for Retail Banking
Banking Finance Fintech News

Strivr Announces Industry’s First XR Training Bundle for Retail Banking

PR Newswire
by PR Newswire0
Strivr announced the release of the industry’s first off-the-shelf XR training bundle tailored for retail banking and financial services designed to accelerate training and improve employee performance through immersive, AI-powered modules. The turn-key bundle includes training across key areas including customer de-escalation, professional etiquette, and empathetic leadership, and is based......
New FICO Survey: Consumers Will Switch Banks If Fraud Prevention Expectations Are Not Met
Finance Fintech News Risk Management

New FICO Survey: Consumers Will Switch Banks If Fraud Prevention Expectations Are Not Met

Business Wire
by Business Wire0
Global survey shows that real-time-payments (RTP) usage and scams are growing both in frequency and value of loss worldwide A new global FICO survey finds that more consumers reported that their family and friends have been victims of real-time payment scams in 2024 (56%) versus 2023 (51%). 50% of consumers......
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