Search Results for: customer service

Bitrue & Legend Trading Bring OTC Services to the Masses Smooth On-Ramping for Customers Available Now
Cryptocurrency Fintech News Trading

Bitrue & Legend Trading Bring OTC Services to the Masses Smooth On-Ramping for Customers Available Now

Fintech News Desk
by Fintech News Desk0
Leading financial services platform Bitrue announced a partnership with Legend Trading which will enable Bitrue to offer fiat OTC services for users worldwide. This feature is the latest in a series of innovative services provided by Bitrue, who now provides a comprehensive suite of features to function as a one-stop......
Rackspace Technology and Collinson Transition Australia’s Largest Bank to the Cloud to Improve Customer Experience
Business Fintech News

Deluxe and Fiserv Launch Merchant Services Offerings for Deluxe Small Business Customers

Fintech News Desk
by Fintech News Desk0
Merchant services from Fiserv, including the market-leading Clover® point-of-sale platform, are now available to Deluxe small business customers Deluxe, a Trusted Business Technology company, and Fiserv, a leading global provider of payments and financial services technology, announced a new relationship to bring merchant services to Deluxe small business customers. Deluxe......
Rappi Partners With Arcus to Deliver Digital Banking Services, Providing Customers With More Financial Control From Home
Business Fintech Mobile Banking News

Rappi Partners With Arcus to Deliver Digital Banking Services, Providing Customers With More Financial Control From Home

Fintech News Desk
by Fintech News Desk0
Rappi is leveraging Arcus’ fintech platform to give customers a way to manage their payments without leaving home during the COVID-19 crisis Arcus, the platform making fintech possible for everyone, is partnering with Rappi, Latin America’s leading on-demand delivery startup, for their new payment app, RappiPay. Powered by Arcus, RappiPay......
Finn AI, an AI-powered Chatbot Platform for Banks Finds Financial Contact Centers Overburdened by “Routine” Tasks
Artificial Intelligence Banking Fintech News

Finn AI and Zendesk Integration Enables AI-Powered Digital Self-Service for Banking Customers

Fintech News Desk
by Fintech News Desk0
Finn AI, the world’s leading AI-powered conversational banking technology provider announced its listing on the Zendesk,Marketplace and its new pre-configured integration with Zendesk Chat. Read More: GlobalFintechSeries Interview with Raymond Wyand, CEO & Co-founder at gini “We’re delighted to welcome Finn AI to the Zendesk Marketplace as the first banking-specific conversational AI......
Westbrook Builds Highly Customer Centric Service Platform for Bank ABC's New Digital, Mobile-Only Bank 'ila' on Salesforce Service Cloud
Banking Fintech News

Westbrook Builds Highly Customer Centric Service Platform for Bank ABC’s New Digital, Mobile-Only Bank ‘ila’ on Salesforce Service Cloud

Fintech News Desk
by Fintech News Desk0
Westbrook develops highly customer centric CRM and service platform on Salesforce Service Cloud for Bank ABC’s digital, mobile-only bank – ‘ila’ to roll out from Bahrain across multi territories in MENA. Westbrook was engaged by Bank ABC to build out a highly customer centric platform on Salesforce Service Cloud to both act......
Financial services organisations struggling to utilize customer data
Big Data News Risk Management

Financial services organizations struggling to utilize customer data

Fintech News Desk
by Fintech News Desk0
New research reveals a breakdown between Chief Data Officers and Legal Departments A disconnect exists between the goals of Chief Data Officers (CDOs) within financial services organizations and their legal departments when it comes to repurposing data for secondary use, according to new research released today. Based on the views......
Centage Introduces New Services Offerings to Guide Customers Towards Intelligent Planning
Banking Business Fintech News

Centage Introduces New Services Offerings to Guide Customers Towards Intelligent Planning

Fintech News Desk
by Fintech News Desk0
Centage Corporation,the leading provider of cloud financial software that transforms how businesses budget, forecast, analyze and report, announced a set of new planning services to provide customers a guided turn-key experience. The new services pair a certified Planning Maestro consultant from Centage with customers through the entire implementation, setup, go-live......
Fortimize Partners with Jitterbit to Provide Fast Track Integration Solutions for Financial Services Customers
Banking Fintech Fintech Radar Fintech Startups News

Fortimize Partners with Jitterbit to Provide Fast Track Integration Solutions for Financial Services Customers

Fintech News Desk
by Fintech News Desk0
Jitterbit’s Enterprise API Integration Platform Helps Customers Streamline Salesforce Integration Processes to Drive Business Growth Jitterbit, the API transformation company, and Fortimize, a Salesforce Platinum Consulting Partner for financial services clients, announced a new strategic partnership. The partnership enables Fortimize to provide integration to its fast track solution for banks and......
MoneyGram Launches Innovative MoneyGram FastSend Service Enabling Customers to Send Money Directly to a Phone Number
Banking Fintech News

MoneyGram Launches Innovative MoneyGram FastSend Service Enabling Customers to Send Money Directly to a Phone Number

Fintech News Desk
by Fintech News Desk0
The Latest Customer Experience Innovation as Part of the Company’s Digital Transformation Significantly Simplifies the User Experience MoneyGram International, Inc., a global leader in cross-border P2P payments and money transfers, announced the launch of MoneyGram FastSend, a new service through which consumers can send money quickly and easily to their......
Three Ways AI Enables Personalized and Engaging Customer Experiences in Financial Services
Artificial Intelligence Guest Posts

Three Ways AI Enables Personalized and Engaging Customer Experiences in Financial Services

Dr. Marlene Wolfgruber
by Dr. Marlene Wolfgruber1
A lot of data would be useless without context. Many words in the human language have multiple meanings, making it hard to understand individual phrases without being aware of its context (where it was said, from whom, what prompted its delivery). Think about the term “bank” within the context of......
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