Search Results for: customer service

Bank of Baroda Embraces Digital Innovation, Improves Customer Service with NCR ATM as a Service
Banking News

Bank of Baroda Embraces Digital Innovation, Improves Customer Service With NCR ATM as a Service

Fintech News Desk
by Fintech News Desk0
NCR’s end-to-end solution will transform nearly half of the bank’s ATM fleet Bank of Baroda, one of India’s largest banks, was looking to quickly increase efficiencies, implement the latest digital technology and deliver a more connected customer experience. With these goals in mind, it selected NCR Corporation (NYSE: NCR), a global enterprise......
From Customer Service To Complex Banking Tasks" DeepBrain AI Implements Ai Human Technology Into KB Kookmin Bank
Artificial Intelligence Banking News

From Customer Service To Complex Banking Tasks” DeepBrain AI Implements AI Human Technology Into KB Kookmin Bank

Fintech News Desk
by Fintech News Desk0
– Contactless counseling service tailored to the COVID-19 situation and significant reduction in waiting time – Provides information on financial products, branch information, weather and instructions on how to use banking devices within the branch – Maximizing user experience with natural gestures such as hand movements and head nods DeepBrain......
International Survey Probes Into the Future of Customer Service, Considers Consumer Preferences Versus Contact Center Strategies
Digital Payments Fintech News

International Survey Probes Into the Future of Customer Service, Considers Consumer Preferences Versus Contact Center Strategies

Fintech News Desk
by Fintech News Desk0
PCI Pal survey compares opinion between consumers and contact center professionals in the UK and USA Having surveyed nearly 3000 consumers and contact center professionals in both the UK and USA, research commissioned by PCI Pal, the global cloud provider of secure payment solutions for business communications, has found that 61%......
Glia and Zensar Partner to Help Financial Institutions and Insurance Providers Enhance Customer Service
InsurTech News

Glia and Zensar Partner to Help Financial Institutions and Insurance Providers Enhance Customer Service

Fintech News Desk
by Fintech News Desk0
Partnership to enable organizations to take a digital-first approach to customer service Glia, a leading provider of Digital Customer Service, announced that they have formed a strategic partnership with Zensar, a leading experience engineering and technology solutions company, to jointly offer Zensar’s digital transformation services and Glia’s platform. By bringing together Glia’s......
Glia Announces Entrance into Q2's Enterprise Business Development Reseller Program, Offering Q2 Clients a Fully-Integrated Digital Customer Service Solution
Banking Fintech Mobile Banking News

Glia Announces Entrance into Q2’s Enterprise Business Development Reseller Program, Offering Q2 Clients a Fully-Integrated Digital Customer Service Solution

Fintech News Desk
by Fintech News Desk0
Fintechs expand relationship, empowering banks and credit unions to reimagine customer service for a digital world Glia, a leading provider of Digital Customer Service, and Q2 Holdings, Inc., a leading provider of digital transformation solutions for banking and lending, announced that they have expanded their partnership to provide one-stop-shopping for Q2 clients.......
Visionary Global Fintech Companies Invest in Customer Service Experience by Partnering with Helpshift
Digital Payments Fintech News

Visionary Global Fintech Companies Invest in Customer Service Experience by Partnering with Helpshift

Fintech News Desk
by Fintech News Desk0
Financial platforms leverage systems to keep customers in-app for help Helpshift, the established leader for in-app customer service in the mobile gaming industry, has set its sights on expanding its services to the rapidly growing fintech industry. Helpshift had long predicted an all-mobile shift of payments, financial management and general......
Premier Crypto Exchange Selects eGain for Knowledge-Powered Customer Service
Cryptocurrency Currency Exchange News

Premier Crypto Exchange Selects eGain for Knowledge-Powered Customer Service

Fintech News Desk
by Fintech News Desk0
eGain, the leading cloud platform for customer engagement automation, announced that a leading cryptocurrency exchange has selected the eGain Knowledge Hub™ to provide customer service. Crypto customers are savvy, and their queries tend to be complex. Moreover, fast-changing government regulations require compliance across customer interactions, transactional record keeping, and information......
Glia's Dan Michaeli And Rick Delisi Create Playbook For Delivering A Five-star Experience For Today's Customers In "Digital Customer Service," Published Today By Wiley
Banking Digital Fintech News

Glia’s Dan Michaeli And Rick Delisi Create Playbook For Delivering A Five-star Experience For Today’s Customers In “Digital Customer Service,” Published Today By Wiley

Fintech News Desk
by Fintech News Desk0
Glia, a leading provider of Digital Customer Service, announced that Dan Michaeli, CEO and co-founder, and Rick DeLisi, lead research analyst and co-author of The Effortless Experience, have launched their book: Digital Customer Service: Transforming Customer Experience for an On-Screen World. The book was published by Wiley, and is available through Amazon, Barnes & Noble and wherever books......
Glia Continues to Expand Digital Customer Service with Banks Representing More Than $2.4 Trillion in Assets
Banking Digital Mobile Banking News

Glia Continues to Expand Digital Customer Service with Banks Representing More Than $2.4 Trillion in Assets

Fintech News Desk
by Fintech News Desk0
More than 200 financial institutions around the world embrace Digital Customer Service platform to strengthen customer relationships and improve the user experience Glia, a leading provider of Digital Customer Service, announced that more than 35 additional banks across the globe, representing over $2.4 trillion in total assets, have selected its communications and......
NXTsoft and Finn AI Partner to Deliver Frictionless AI-Driven Customer Service Experience to Financial Institution Customers
Banking Digital Fintech Mobile Banking News

NXTsoft and Finn AI Partner to Deliver Frictionless AI-Driven Customer Service Experience to Financial Institution Customers

Fintech News Desk
by Fintech News Desk0
NXTsoft and Finn AI established a partnership to pre-integrate API connectivity into Finn AI’s conversational AI-chatbot designed for banks and credit unions NXTsoft, the market leader in comprehensive, secure API connectivity for fintechs and financial institutions and Vancouver, BC-based Finn AI (finn.ai), a company that builds conversational AI for banks......
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