Search Results for: retail bank

Strivr Announces Industry's First XR Training Bundle for Retail Banking
Banking Finance Fintech News

Strivr Announces Industry’s First XR Training Bundle for Retail Banking

PR Newswire
by PR Newswire0
Strivr announced the release of the industry’s first off-the-shelf XR training bundle tailored for retail banking and financial services designed to accelerate training and improve employee performance through immersive, AI-powered modules. The turn-key bundle includes training across key areas including customer de-escalation, professional etiquette, and empathetic leadership, and is based......
Retail-Bank-Customer-Satisfaction-Holds-Steady-but-Trust-Declines,-J.D.-Power-Finds
Banking Fintech News

Retail Bank Customer Satisfaction Holds Steady but Trust Declines, J.D. Power Finds

Business Wire
by Business Wire0
This year, 13% of bank customers say they are likely to switch institutions in the next 12 months. U.S. retail bank customers are losing faith in their bank, and customer attrition is a concern. According to the J.D. Power 2024 U.S. Retail Banking Satisfaction StudySM, released today, consumer trust in......
HSBC Continental Europe: Completion of the Sale of Retail Banking Business in France, Including the Sale of HSBC SFH (France)
Banking Finance News

HSBC Continental Europe: Completion of the Sale of Retail Banking Business in France, Including the Sale of HSBC SFH (France)

Business Wire
by Business Wire0
Regulatory News: Further to our announcements of 18 June 2021 and 14 June 2023, HSBC Continental Europe (‘HBCE’) has completed on 1 January 2024 the sale of its retail banking business in France (the ‘Transaction‘) to CCF, a subsidiary of Promontoria MMB SAS (‘My Money Group’). My Money Group and......
From Digital Attendants to Customer Segmentation: Gen AI's Role in Retail Banking Explained in Info-Tech Research Group's New Resource
Banking News

From Digital Attendants to Customer Segmentation: Gen AI’s Role in Retail Banking Explained in Info-Tech Research Group’s New Resource

PR Newswire
by PR Newswire0
The firm’s latest resource explains for IT and business leaders how Gen AI is reshaping the banking industry by optimizing operations, personalizing services, and bolstering risk management for enhanced efficiency and customer satisfaction in the digital age. In response to the swift advancement of generative AI (Gen AI), banking institutions......
Citi Simplifies Retail Banking to Help Customers Achieve Their Financial Potential
Banking News

Citi Simplifies Retail Banking to Help Customers Achieve Their Financial Potential

Business Wire
by Business Wire0
Citi’s U.S. Retail Bank introduces simplified banking, a more straightforward way of banking. By retiring account packages and introducing Relationship Tiers, Citi is streamlining its benefits and services and enhancing the customer experience. New customers can benefit from these changes immediately and Citi will begin converting existing customers to simplified......
Retail Bank Permanent TSB Transforms its Customer and Employee Experience with Medallia
Fintech News

Retail Bank Permanent TSB Transforms its Customer and Employee Experience with Medallia

Business Wire
by Business Wire0
Leading Irish bank demonstrates tangible, strong connection between engaged employees and customer satisfaction Medallia, the global leader in customer and employee experience, announced that it has been selected to deliver Permanent TSB’s Voice of the Customer (VoC) and employee experience programs. Latest Fintech Interview: Global Fintech Interview with Ramy Ashour,......
Bank Customers in Canada Seeking Financial Advice but Some Retail Banks Not Effectively Delivering, J.D. Power Finds
Banking Digital Payments News

Bank Customers in Canada Seeking Financial Advice but Some Retail Banks Not Effectively Delivering, J.D. Power Finds

Business Wire
by Business Wire0
The economic pressure caused by inflation, capital markets volatility and rising interest rates has put its mark on bank customers in Canada, with nearly two-thirds (66%) being classified as financially unhealthy,1 according to the J.D. Power 2023 Canada Retail Banking Advice Satisfaction Study,SM released today. The study also finds that, while personalized......
First Community Bank, Sunrise Bank and Today's Bank Select Jack Henry to Accelerate Business and Retail Banking Strategies
Banking News

First Community Bank, Sunrise Bank and Today’s Bank Select Jack Henry to Accelerate Business and Retail Banking Strategies

PR Newswire
by PR Newswire0
Community banks are utilizing Jack Henry solutions to power their local economies Jack Henry announced that First Community Bank, Sunrise Bank and Today’s Bank have selected Jack Henry’s modern core infrastructure to provide better service to retail and business customers. Michigan-based First Community Bank, Florida-based Sunrise Bank, and Arkansas-based Today’s Bank were looking for an open and flexible technology provider capable......
J.D. Power Ranks U.S. Bank Highest in Customer Satisfaction for Retail Banking in California
Banking News

J.D. Power Ranks U.S. Bank Highest in Customer Satisfaction for Retail Banking in California

Business Wire
by Business Wire0
An effective mix of digital offerings and a caring team of highly skilled banking professionals has become the formula for customer satisfaction at U.S. Bank in California. For three consecutive years U.S. Bank has received the highest score in California in the J.D. Power 2023 U.S. Retail Banking Satisfaction Study......
Desert Financial Credit Union Named Official Retail Banking Partner of Arizona State University
Banking News

Desert Financial Credit Union Named Official Retail Banking Partner of Arizona State University

Business Wire
by Business Wire0
Official ASU-branded debit cards coming soon Desert Financial Credit Union will expand its current partnership with Arizona State University (ASU) to become the university’s official retail banking partner on April 12, 2023. “Our existing partnership with ASU has improved access to higher education for our employees, and we’re building on......
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