Tag : Customer Experience

Analytics Featured Finance Fintech Lending Risk Management

The Link Between Credit Innovation and Borrower Risk Transparency

Fintech Staff Writer
by Fintech Staff Writer0
Credit innovation has emerged as a cornerstone of modern lending practices, reshaping how financial institutions evaluate, distribute, and manage credit. At its core, credit innovation involves the integration of digital tools, data-driven insights, and new financial models to enhance credit accessibility, operational efficiency, and customer experience. This wave of innovation......
insightsoftware Unveils New Leadership and Expands Business Unit Model to Accelerate Innovation for the Office of the CFO
Business Fintech News

insightsoftware Unveils New Leadership and Expands Business Unit Model to Accelerate Innovation for the Office of the CFO

GlobeNewswire
by GlobeNewswire0
Organizational shift to four business units sharpens market focus, strengthening AI-powered product development, customer experience, and operational scale insightsoftware, the most comprehensive provider of solutions for the Office of the CFO, recently finalized a strategic realignment into four dedicated business units: ERP Reporting & BI, EPM, Controllership, and Data &......
BILL Expands Executive Leadership Team with Technology Industry Leader Mike Cieri as EVP, GM of Software Solutions
Fintech News Technology

BILL Expands Executive Leadership Team with Technology Industry Leader Mike Cieri as EVP, GM of Software Solutions

Business Wire
by Business Wire0
Bringing customer-focused product vision and software innovation experience from Gusto and Square, to accelerate BILL’s category leadership BILL, a leading financial operations platform for small and midsize businesses (SMBs), announced Mike Cieri has joined as EVP, GM of Software Solutions. As a member of the executive leadership team, Cieri will......
Weave Communications to Acquire TrueLark, Accelerating AI-Powered Front Office Automation
Analytics Artificial Intelligence Fintech News

Weave Communications to Acquire TrueLark, Accelerating AI-Powered Front Office Automation

Business Wire
by Business Wire0
Solution supercharges practice growth and patient experience with 24/7 availability Weave, a leading all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses (SMBs), announced it has signed an agreement and plan of merger (“Merger Agreement”) to acquire TrueLark, an AI-powered receptionist and front-desk automation platform. This......
ebankIT launches new report 'UX & CX Battlecards: Omnichannel Strategies for Financial Institutions'
Banking Fintech News

ebankIT Launches New Report ‘UX & CX Battlecards: Omnichannel Strategies for Financial Institutions’

EIN Presswire
by EIN Presswire0
ebankIT’s report shares insights and case studies to help financial institutions create standout customer experiences through great UX design. ebankIT, a global provider of digital banking solutions, announced the release of its latest report, “UX & CX Battlecards: Omnichannel Strategies for Financial Institutions.” This comprehensive guide delivers valuable insights into......
Talkdesk AI Agents for Financial Services Unlocks Convenient, Secure, Personalized Banking at Scale With Enterprise-Wide Efficiency
Artificial Intelligence Banking News

Talkdesk AI Agents for Financial Services Unlocks Convenient, Secure, Personalized Banking at Scale With Enterprise-Wide Efficiency

Business Wire
by Business Wire0
Talkdesk applies agentic AI automation to bank and credit unions’ customer service and support workflows to seamlessly uplevel customer experience Talkdesk, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced a new agentic AI solution—part of the Talkdesk Ascend AI™ platform—purpose-designed......
eBay Announces Global Payment Acquiring Partnership With Checkout.com
Digital Payments Fintech News

eBay Announces Global Payment Acquiring Partnership With Checkout.com

PR Newswire
by PR Newswire0
The partnership expands eBay’s global payment platform capabilities to enhance customer experience and drive operational efficiencies eBay, a global commerce leader that connects millions of buyers and sellers around the world, announced its strategic partnership with Checkout.com, a leading global digital payments platform. Through this partnership, eBay expands its global......
Guidewire Mammoth Release Builds on Momentum of Advancing Insurance Operations, Enhancing Agility, and Elevating Customer Experience
Finance Fintech InsurTech News

Guidewire Mammoth Release Builds on Momentum of Advancing Insurance Operations, Enhancing Agility, and Elevating Customer Experience

Business Wire
by Business Wire0
Guidewire announces Mammoth, its latest release, which empowers insurers to adapt to market changes and supports underwriting teams with enhanced offerings to introduce predictive analytics at the point of decision. Mammoth includes numerous improvements for both personal and commercial lines of business aimed at accelerating speed to market across the......
Jaris Modernizes Merchant Onboarding and Delivers Value-Added Financial Services for ISOs, Processors, Banks, and Platforms
Banking Fintech News

Jaris Modernizes Merchant Onboarding and Delivers Value-Added Financial Services for ISOs, Processors, Banks, and Platforms

PR Newswire
by PR Newswire0
The platform streamlines merchant onboarding while providing embedded business lending, instant payouts, and banking solutions that drive growth and enhance customer experience. Jaris, a trusted provider of embedded financial services, announced its modern onboarding solution for independent sales organizations (ISOs), processors, banks, and platforms. Designed to improve efficiency, Jaris enables......
Vitesse and Five Sigma Partner to Expedite Payments and Enhance Customer Experience in Insurance Claims
Artificial Intelligence Finance Fintech News

Vitesse and Five Sigma Partner to Expedite Payments and Enhance Customer Experience in Insurance Claims

GlobeNewswire
by GlobeNewswire0
Five Sigma’s AI-powered claims processing meets Vitesse’s real-time payments to drive faster, transparent insurance disbursement Vitesse, a leading global treasury and payment provider for the insurance industry, and Five Sigma, a pioneer in AI-native claims management technology, today announced a strategic partnership to modernize claims payouts. This announcement comes at......
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