Tag : Digital Customer Service

Glia's Digital Interaction Solutions Now Available within Lumin's Digital Banking Platform via New Partnership
Banking News

Glia’s Digital Interaction Solutions Now Available within Lumin’s Digital Banking Platform via New Partnership

PR Newswire
by PR Newswire0301
Collaboration redefines how credit unions serve and support members in the digital domain Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, has partnered with Lumin Digital, the leader in cloud-native digital banking solutions, to streamline digital-first member service. Glia’s DCS capabilities are now......
Glia and Illuma Partnership Brings Seamless Voice Authentication to Customer Interactions
Finance News

Glia and Illuma Partnership Brings Seamless Voice Authentication to Customer Interactions

PR Newswire
by PR Newswire0290
Evans Bank and WyHy FCU among first to deploy Illuma Shield™ on Glia Interaction Platform Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, and Illuma Labs announced a strategic partnership to streamline voice authentication for customer service interactions. By integrating......
Glia Launches Voice Banking Virtual Assistants
Banking News

Glia Launches Voice Banking Virtual Assistants

PR Newswire
by PR Newswire0302
Extends Glia Virtual Assistants to deliver single automated solution across call center and digital channels Glia, the leading provider of Digital Customer Service (DCS), announced a voice banking solution for the Glia Interaction Platform. The new feature is an extension to its turnkey AI-powered Glia Virtual Assistants (GVAs) to support dial-in phone interactions.......
New Partnership Brings Glia's Digital Customer Service Solution to ebankIT's Digital Banking Platform
Banking News

New Partnership Brings Glia’s Digital Customer Service Solution to ebankIT’s Digital Banking Platform

PR Newswire
by PR Newswire0337
Streamlines digital-first customer service to drive new efficiencies, increase conversion rates and improve the customer experience Glia, the leading provider of Digital Customer Service (DCS), and ebankIT announced a partnership aimed at humanizing the digital banking service experience for ebankIT clients. ebankIT will now offer Glia’s DCS solution for digital-first customer......
Glia Teams with Jack Henry to Accelerate Digital Customer Service
Digital Finance News

Glia Teams with Jack Henry to Accelerate Digital Customer Service

Fintech News Desk
by Fintech News Desk0330
Integration allows community and regional financial institutions to transform customer service within the digital domain Glia, the leading provider of Digital Customer Service (DCS), announced that its digital-first solution is now accessible through Jack Henry’s Banno Digital Platform. This integration will allow more banks and credit unions to embrace Digital Customer Service,......
Glia and Finastra to Accelerate Transition from Phone-First to Digital-First Customer Service for Financial Institutions
Banking Digital Finance News

Glia and Finastra to Accelerate Transition from Phone-First to Digital-First Customer Service for Financial Institutions

Fintech News Desk
by Fintech News Desk0410
New app streamlines front-end digital transformation, improving customer experience through FusionFabric.cloud Glia, the leading provider of Digital Customer Service (DCS), has teamed up with Finastra, a global provider of financial software applications and marketplaces, to help financial institutions to improve the digital customer experience. Via its FusionFabric.cloud platform and Fusion Digital Banking solution, Finastra will......
Glia and Veritran Partner to Help Banks and Credit Unions Digitally Transform Customer Service Globally
Banking News

Glia and Veritran Partner to Help Banks and Credit Unions Digitally Transform Customer Service Globally

Fintech News Desk
by Fintech News Desk0424
Partnership will enhance digital-first customer service, increase conversion rates, reduce call times and improve overall satisfaction  Glia, the leader in Digital Customer Service (DCS), and Veritran, a leading global Low-Code solutions provider, announced a strategic partnership to offer digital-first customer support to financial institutions worldwide. Latest Fintech News: Paytm Broadens Offline Payments Distribution,......
Glia Acquires Finn AI to Deliver Turnkey Banking Virtual Assistants for Enhanced Digital Customer Service
Finance News

Glia Acquires Finn AI to Deliver Turnkey Banking Virtual Assistants for Enhanced Digital Customer Service

Fintech News Desk
by Fintech News Desk0333
Finn AI’s state-of-the-art Conversational AI solution and deep financial services expertise complement Glia’s industry-leading DCS platform Glia, the leading provider of Digital Customer Service, has acquired Finn AI, the premier AI-powered chatbot platform for banks and credit unions. The deal aims to mainstream virtual assistants for financial services companies by making......
Glia Partners with Over 150 Credit Unions to Deliver Digital Member Service
Credit Bureaus Digital News

Glia Partners with Over 150 Credit Unions to Deliver Digital Member Service

Fintech News Desk
by Fintech News Desk0401
Growing number of credit unions leverage Glia’s Digital Member Service platform to boost efficiencies and improve the member and employee experience Glia, a leading provider of Digital Customer Service, announced  that more than 150 credit unions selected its Digital Member Service platform to transform how they engage with members in a......
Glia and Zensar Partner to Help Financial Institutions and Insurance Providers Enhance Customer Service
InsurTech News

Glia and Zensar Partner to Help Financial Institutions and Insurance Providers Enhance Customer Service

Fintech News Desk
by Fintech News Desk0674
Partnership to enable organizations to take a digital-first approach to customer service Glia, a leading provider of Digital Customer Service, announced that they have formed a strategic partnership with Zensar, a leading experience engineering and technology solutions company, to jointly offer Zensar’s digital transformation services and Glia’s platform. By bringing together Glia’s......
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