Tag : Customer Experience

Accenture Invests in Parfin to Build Responsible, Compliant Web3 Infrastructure for Financial Institutions
Digital Asset Management Investment Services News

Accenture Invests in Parfin to Build Responsible, Compliant Web3 Infrastructure for Financial Institutions

Business Wire
by Business Wire0
Brazilian company is first Accenture Ventures “Project Spotlight” investment in Latin America Accenture has made a strategic investment through Accenture Ventures in Parfin, a leading provider of responsible, compliant Web3 infrastructure services to financial institutions in Latin America. Founded in 2019, with headquarters in London and Rio de Janeiro, Parfin offers digital asset......
Banks and Lenders See Opportunity to Rebuild Customer Trust Amid Crisis Through Digital Transformation
Banking News

Banks and Lenders See Opportunity to Rebuild Customer Trust Amid Crisis Through Digital Transformation

GlobeNewswire
by GlobeNewswire0
A new report from Smart Communications and Salesforce of 430 global executives highlights the importance of digital investment and hyper-personalized customer experience in rebuilding trust and succeeding in the future Smart Communications, a leading technology company focused on helping businesses engage in more meaningful customer conversations, in partnership with Salesforce,......
Biz2X Announces New Account Opening Product for Business Banking Clients
Banking News

Biz2X Announces New Account Opening Product for Business Banking Clients

GlobeNewswire
by GlobeNewswire0
Biz2X is excited to announce its new Account Opening product. This breakthrough technology allows banking clients to quickly and efficiently open new deposit accounts, enabling faster funding for borrowers. New small and medium-sized businesses are cropping up every day. The integration of Biz2X’s Lending and Account Opening products can help......
Lightico Acquires CX Platform Vizolution as Demand Booms for Digital Customer Completion
Finance News

Lightico Acquires CX Platform Vizolution as Demand Booms for Digital Customer Completion

PR Newswire
by PR Newswire0
With financial backing from Capital One Ventures, HSBC Ventures, Santander, NatWest and DBW, Lightico solidifies its dominant position in the digital completion sector Lightico, market-leading provider of digital customer interactions, announced its acquisition of Europe’s leading customer experience technology provider, Vizolution, which positions the joint company as the global leader in......
Passport Unveils New Performance Benchmarking Solution
Digital Payments Finance News

Passport Unveils New Performance Benchmarking Solution

PR Newswire
by PR Newswire0
The City of Charlotte and the City of Tampa are among the first to test functionality, comparing and evaluating enforcement data Passport, the leading mobility software and payments company trusted by cities to manage their parking and mobility infrastructure, announces the launch of its Performance Benchmarking solution. The first-of-its-kind tool provides cities with data-driven......
Wolters Kluwer Compliance Expert Shares Insights on Digital Lender Priorities in a Down Market
Lending News

Wolters Kluwer Compliance Expert Shares Insights on Digital Lender Priorities in a Down Market

Business Wire
by Business Wire0
Lenders continue steady, incremental progress in building their digital lending programs In an economy marked by high interest rates and the expense of fully digitizing, it comes as no surprise that digital lending has moved down most lenders’ priority lists But despite lenders’ increased emphasis on cost control, finding new......
Agent IQ and WBR Insights Release Annual Future Branches Emerging Technology Report
Banking News

Agent IQ and WBR Insights Release Annual Future Branches Emerging Technology Report

Business Wire
by Business Wire0
Survey reveals 96% of bank and credit union executives say they will consider leveraging AI-powered chatbots in the next 12 months Agent IQ, a provider of digital customer engagement solutions specializing in making financial services more personal again, and WBR Insights, the custom research division of Worldwide Business Research (WBR), the......
nShift: Poor Delivery and Returns Options Mean 82% Of Customers Abandon Shopping Carts
E-commerce News

nShift: Poor Delivery and Returns Options Mean 82% Of Customers Abandon Shopping Carts

PR Newswire
by PR Newswire0
New nShift offering for small and mid-size businesses helps turn deliveries into growth and compete with the biggest firms Some 70% of consumers prefer to shop with independent retailers rather than big online marketplaces. But despite this preference, they will not compromise on the speed or quality of the delivery......
White Clay Launches Treasury Management Pricing and Profitability Solution
Finance News

White Clay Launches Treasury Management Pricing and Profitability Solution

Business Wire
by Business Wire0
New solution helps banks price commercial relationships to optimize capital and revenue White Clay, a company that helps community and regional financial institutions improve relationships and increase revenue, announced the launch of its Treasury Management Pricing and Profitability solution. Determining the pricing and profitability of treasury management relationships can often......
Williston Financial Group Acquires West Coast Local Retail Title Operations from Doma
Finance InsurTech News

Williston Financial Group Acquires West Coast Local Retail Title Operations from Doma

Business Wire
by Business Wire0
Transaction helps drive Doma’s new singular strategy and refined focus on its core technology and underwriting business, and supports WFG’s growth initiative by significantly expanding the company’s operational presence in the vital Northern and Central California regions Doma Holdings, Inc., a leading force for disruptive change in the real estate......
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