Tag : Customer Experience

Invoice Cloud Launches Outbound Campaigns to Accelerate Customer Engagement
Fintech InsurTech Mobile Banking News

Invoice Cloud Launches Outbound Campaigns to Accelerate Customer Engagement

Fintech News Desk
by Fintech News Desk0
    New add-on feature allows Invoice Cloud clients to engage with customers     through multiple communication channels including voice, email, and text Invoice Cloud, an EngageSmart solution and the leading provider of online bill payment services, launched Outbound Campaigns, a new feature that allows companies to easily send......
FinTech Scotland Names FCA regulator Nicola Anderson as CEO
Fintech News

FinTech Scotland Names FCA regulator Nicola Anderson as CEO

Fintech News Desk
by Fintech News Desk0
FinTech Scotland, the cluster leadership body, has confirmed the appointment of Nicola Anderson as the new chief executive officer Nicola has been on secondment from the FCA for two years and most recently been the interim chief executive when Stephen Ingledew stepped into a new position of Executive Chair in......
Konsolidator-enters-onboarding-agreement-with-KPMG-Switzerland
Business Fintech News

Konsolidator Enters Onboarding Agreement With KPMG Switzerland

Fintech News Desk
by Fintech News Desk0
To support the market expansion in Switzerland, Konsolidator has entered an onboarding agreement with KPMG Switzerland. KPMG is one of the world’s four largest public accounting and consulting firms and a leading service provider in the areas of Audit, Tax and Advisory in Switzerland. Read More:  Tuvalu Embarks On World’s......
TagPay-Secures-€-25M-Investment-from-Long-Arc-Capital
Banking Fintech Investment Services News

TagPay Secures €25M Investment From Long Arc Capital

Fintech News Desk
by Fintech News Desk0
TagPay, a provider of a scalable and open Core Banking System technology for financial service providers, is pleased to announce a € 25M investment by Long Arc Capital. With this investment, the NYC-based private equity firm Long Arc Capital takes a majority stake in TagPay, while co-Founders Yves Eonnet (CEO)......
REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance
Business Fintech News

REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance

Fintech News Desk
by Fintech News Desk0
Partnership to enable LiveVox to accept credit, debit card, and ACH payment capabilities via online portal or agent-assisted transaction, designed to boost accounts receivable and collections results Repay Holdings Corporation (NASDAQ: RPAY) (“REPAY”), a leading provider of vertically-integrated payment solutions, today announced a technology integration with LiveVox, a next-generation contact center platform.......
Diebold Nixdorf Delivers Next-Generation Financial Journeys To BankDhofar's Customers
Banking Fintech News

Diebold Nixdorf named Best Banking Technology Solutions Provider Europe 2020

Fintech News Desk
by Fintech News Desk0
Diebold Nixdorf, a global leader in driving connected commerce for the banking and retail industries, was named Best Banking Technology Solutions Provider Europe 2020 by Global Banking & Finance Review®. The prestigious award recognizes Diebold Nixdorf’s contributions in a variety of areas in the technology and banking sectors. Read More:  insightsoftware Announces Intent......
How the Trends of Today Affect Financial Institutions Tomorrow
Artificial Intelligence Banking Blockchain Guest Posts

How the Trends of Today Affect Financial Institutions Tomorrow

Johanna Pugh
by Johanna Pugh0
The market has changed drastically this year, with many viewing 2020 as an outlier of events. However, it is actually the perfect model for financial institutions (FIs) to keep in mind going into 2021. The COVID crisis is representative of how market changes and customer demands can rapidly occur so......
ApexEdge Announces Its Affiliate Partner Program, Offers Billshark’s Bill Negotiation Services in the Financial Services Marketplace to Strengthen Customer Relationships
Business Fintech News

ApexEdge Launches Partner Portal – an Extensive Customer Experience Design and API Integration Library

Fintech News Desk
by Fintech News Desk0
ApexEdge, a partner-enablement platform that offers monthly bill and subscription management solutions to support the financial health of consumers, launched its innovative new portal to support its financial institution partners bill management implementations. This detailed library of documentation helps guide all aspects of actionable insights implementation, including: strategic positioning and......
Verint Joins Forces with Theta Lake to Reshape Collaboration Risk Mitigation Technology for Financial Firms in the Era of Hybrid Working
Banking Business Fintech News

Verint Announces Automation Solution to Improve Retail Banking Customer Experience

Fintech News Desk
by Fintech News Desk0
Seamless Integration in the Cloud Combines Branch Workforce Management and TimeTrade’s Powerful Online Scheduling to Improve Productivity and Operational Efficiency Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced an integration of its Cloud branch workforce management solution, CloudCords™, with TimeTrade Scheduler to streamline online appointment scheduling in retail banking. TimeTrade Systems,......
Talkdesk-Research-Reveals-Two-Thirds-of-Financial-Services-and-Insurance-Customers-Say-One-Bad-Experience-Dilutes-Brand-Loyalty
Banking Fintech Investment Services News

Talkdesk Research Reveals Two-Thirds of Financial Services and Insurance Customers Say One Bad Experience Dilutes Brand Loyalty

Fintech News Desk
by Fintech News Desk0
Seven out of 10 customers demonstrate deeper loyalty to financial services and insurance companies that heavily invest in customer experience (CX), according to a new research study by Talkdesk, Inc., the cloud contact center for innovative enterprises. According to The CX Revolution in Financial Services and Insurance, customers have options and they......
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