Tag : Customer Experience

How the Trends of Today Affect Financial Institutions Tomorrow
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How the Trends of Today Affect Financial Institutions Tomorrow

Johanna Pugh
by Johanna Pugh0
The market has changed drastically this year, with many viewing 2020 as an outlier of events. However, it is actually the perfect model for financial institutions (FIs) to keep in mind going into 2021. The COVID crisis is representative of how market changes and customer demands can rapidly occur so......
ApexEdge Announces Its Affiliate Partner Program, Offers Billshark’s Bill Negotiation Services in the Financial Services Marketplace to Strengthen Customer Relationships
Business Fintech News

ApexEdge Launches Partner Portal – an Extensive Customer Experience Design and API Integration Library

Fintech News Desk
by Fintech News Desk0
ApexEdge, a partner-enablement platform that offers monthly bill and subscription management solutions to support the financial health of consumers, launched its innovative new portal to support its financial institution partners bill management implementations. This detailed library of documentation helps guide all aspects of actionable insights implementation, including: strategic positioning and......
Verint Joins Forces with Theta Lake to Reshape Collaboration Risk Mitigation Technology for Financial Firms in the Era of Hybrid Working
Banking Business Fintech News

Verint Announces Automation Solution to Improve Retail Banking Customer Experience

Fintech News Desk
by Fintech News Desk0
Seamless Integration in the Cloud Combines Branch Workforce Management and TimeTrade’s Powerful Online Scheduling to Improve Productivity and Operational Efficiency Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced an integration of its Cloud branch workforce management solution, CloudCords™, with TimeTrade Scheduler to streamline online appointment scheduling in retail banking. TimeTrade Systems,......
Talkdesk-Research-Reveals-Two-Thirds-of-Financial-Services-and-Insurance-Customers-Say-One-Bad-Experience-Dilutes-Brand-Loyalty
Banking Fintech Investment Services News

Talkdesk Research Reveals Two-Thirds of Financial Services and Insurance Customers Say One Bad Experience Dilutes Brand Loyalty

Fintech News Desk
by Fintech News Desk0
Seven out of 10 customers demonstrate deeper loyalty to financial services and insurance companies that heavily invest in customer experience (CX), according to a new research study by Talkdesk, Inc., the cloud contact center for innovative enterprises. According to The CX Revolution in Financial Services and Insurance, customers have options and they......
FinTech Company ENACOMM Powers Up with Hire of Product and Innovation Leader Kenneth Arakelian as SVP & Chief Product Officer
Business Fintech News

ENACOMM Hires Product and Innovation Leader Kenneth Arakelian as SVP & Chief Product Officer

Fintech News Desk
by Fintech News Desk0
Enterprise-level technology solutions expert Kenneth Arakelian has been tapped by ENACOMM to spearhead advancement of the company’s suite of FinTech products and services as Senior Vice President and Chief Product Officer, ENACOMM today announced. A provider of affordable, data-driven solutions for improving the customer experience (CX), fighting financial fraud, and......
Insellerate-Launches-DATA-IE™-Solution
Business Fintech News

Insellerate Launches DATA IE Solution

Fintech News Desk
by Fintech News Desk0
Insellerate, the leading mortgage Customer Experience Platform featuring Lead Management, CRM & Engagement that helps lenders close more loans by increasing efficiency gains across sales, marketing, operations management, announces the release of its DATA IE solution. Read More:  insightsoftware Announces Intent to Acquire IDL Group This innovative solution allows lenders......
Luko and Shift Technology Apply Artificial Intelligence to the Fight Against Fraud
Artificial Intelligence Fintech InsurTech News

Luko and Shift Technology Apply Artificial Intelligence to the Fight Against Fraud

Fintech News Desk
by Fintech News Desk0
Shift Technology, a provider of AI-native fraud detection and claims automation solutions for the global insurance industry announced its fraud detection technology has been selected by digital native neo-insurance company Luko. Read More: SAP Extends Its Lead in the Dow Jones Sustainability Indices Since its launch in May 2018, Luko has......
Spreedly Supports Digital Business Platforms’ Unique Payment Strategies
Fintech News

Spreedly Supports Digital Business Platforms’ Unique Payment Strategies

Fintech News Desk
by Fintech News Desk0
As Demand for Digital Platforms Grows, Demand for Adaptable Payments Infrastructure Accelerates Spreedly, the software company that accelerates global commerce by offering a secure and flexible platform that welcomes all payments participants, today announced increased adoption of its Payments Orchestration solution amongst the world’s fastest growing digital business platform companies.......
Volterra Achieves PCI DSS Certification
Business Fintech News Risk Management

Sigma Ratings Wins ‘Best Data Analysis Tool’ Award At 2020 Benzinga Global Fintech Awards

Fintech News Desk
by Fintech News Desk0
Sigma Ratings (“Sigma”), the global risk intelligence platform that powers compliant commercial relationships, was named the overall ‘Best Data Analysis Tool’ at the sixth annual 2020 Benzinga Global Fintech Awards last week. Read More: Mazooma Partners with Plaid for igaming and Sports wagering Payments  Sigma was selected from thousands of global applicants......
Spreedly Announces New and Expanded Revenue Optimization Solutions
Fintech News

Spreedly Announces New and Expanded Revenue Optimization Solutions

Fintech News Desk
by Fintech News Desk0
Smart Routing and Payment Provider Agnostic Network Tokenization Solutions Improve Success Rates by 3% and More Spreedly, the software company that accelerates global commerce by offering a secure and flexible platform that welcomes all payments participants, today announced new and expanded Revenue Optimization solutions — including Smart Routing and Network......
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