Tag : customer service

NICE Nexidia Analytics Bolsters Digital Transformation for Leading Universal Bank
Analytics Banking News

NICE Nexidia Analytics Bolsters Digital Transformation for Leading Universal Bank

Fintech News Desk
by Fintech News Desk0
Capturing and analyzing 100% of customer calls, Siam Commercial Bank sees 27% increase in customer satisfaction scores and dramatic improvements in AHT and agent compliance NICE announced that Siam Commercial Bank (SCB) has seen rapid and significant advances in contact center agent productivity and customer service after implementing NICE Nexidia......
Nations Lending Expands Further in the Southwest with New Albuquerque Branch
Lending Mortgage News

Nations Lending Expands Further in the Southwest with New Albuquerque Branch

Fintech News Desk
by Fintech News Desk0
Company taps industry veteran Matthew Berg to lead branch Nations Lending, a leading full-service national mortgage lender, announced the opening of an Albuquerque branch. The branch will be helmed by industry veteran Matthew Berg, who will be managing a team of five loan officers who funded $137 million in loan......
Extend Named BigCommerce Elite Technology Partner
E-commerce News

Extend Named BigCommerce Elite Technology Partner

Fintech News Desk
by Fintech News Desk0
Extend offers customized, consumer-friendly product protection plans to help fast-growing BigCommerce merchants enhance the post-purchase experience Extend announced it has been named a BigCommerce Elite Technology Partner, providing approximately 60,000 BigCommerce merchants access to Extend’s tailored protection plans and extended warranties. Beginning, BigCommerce merchants can integrate Extend’s tech-enabled, product protection stack through......
Poly & Bark Joins Katapult’s Retailer Network Which Provides Lease-Purchase Options for Non-prime Consumers
E-commerce News

Poly & Bark Joins Katapult’s Retailer Network Which Provides Lease-Purchase Options for Non-prime Consumers

Fintech News Desk
by Fintech News Desk0
Furniture retailer Poly & Bark selects Katapult to offer a transparent lease-to-own option to its customers Katapult, a lease-to-own platform that integrates with major e-commerce platforms to power online shopping for non-prime customers, has selected Poly & Bark, a furniture retailer, to join its retailer network to give shoppers more options......
Mashreq Bank Chooses Thetaray Transaction Monitoring Solution for Correspondent Banking
Banking News

Mashreq Bank Chooses Thetaray Transaction Monitoring Solution for Correspondent Banking

Fintech News Desk
by Fintech News Desk0
UAE Bank Contract Marks Expansion of Thetaray AI-Driven Solution into Middle East Financial Institutions Mashreq Bank of the UAE and ThetaRay announced they will collaborate in transaction monitoring. The implementation of ThetaRay’s AI-driven, next-generation solution allows safe and secure cross-border payment transfers for correspondent banking with protection from financial crime. The collaboration......
Kasasa Partners with NYDIG to Provide Bitcoin Wallet Capabilities to Community Financial Institutions
Fintech News

Kasasa Partners with Statflo to Provide One-to-One Text Messaging Capabilities to Community Financial Institutions

Fintech News Desk
by Fintech News Desk0
Kasasa, an award-winning financial technology and marketing provider, announced that it has partnered with Statflo, the leading provider of compliant one-to-one messaging, to bring text messaging capabilities to their community financial institution clients. Across every industry, text messaging has become an increasingly popular, trusted, and effective way for businesses to......
NCR Completes Acquisition of Cryptocurrency Leader LibertyX
Cryptocurrency News

NCR Completes Acquisition of Cryptocurrency Leader LibertyX

Fintech News Desk
by Fintech News Desk0
NCR Corporation, a global enterprise technology provider, announced the completion of the previously announced transaction to acquire LibertyX, a leading cryptocurrency software provider. LibertyX is a strong strategic fit for NCR because it accelerates NCR’s ability to rapidly deliver a complete digital currency solution to its customers, including the ability......
Rockwell Institute Now Provides Brokers and Mortgage Loan Originators with Convenient, High-Quality Mortgage Education Through Learn Mortgage
Mortgage News

Rockwell Institute Now Provides Brokers and Mortgage Loan Originators with Convenient, High-Quality Mortgage Education Through Learn Mortgage

Fintech News Desk
by Fintech News Desk0
Rockwell Institute, a Washington-based provider of real estate license training and continuing education, announced the introduction of convenient, high-quality mortgage education provided through Learn Mortgage, a leading mortgage education company. Brokers and mortgage loan originators (MLOs) practicing in Washington and California now have easy access to a full suite of......
ServiceNow to Acquire Hitch Works to Help Customers Address Talent Gaps
Analytics News

ServiceNow Introduces New Messaging Service to Help Organizations Connect with Customers and Employees Wherever They’re Located

Fintech News Desk
by Fintech News Desk0
ServiceNow, with the help of Twilio’s platform, makes it easier than ever to drive end-to-end service experiences – from issue to resolution ServiceNow, the leading digital workflow company that makes work, work better for people, announced ServiceNow Messaging Service to help organizations drive better service experiences from issue to resolution.......
1st Security Bank Announces the Addition of Kevin Richards to Its Expanding Commercial and Industrial Lending Team
Banking News

1st Security Bank Announces the Addition of Kevin Richards to Its Expanding Commercial and Industrial Lending Team

Fintech News Desk
by Fintech News Desk0
1st Security Bank (“the Bank”) is pleased to announce that Kevin Richards has joined the Bank’s Commercial and Industrial (“C&I”) Lending Team as a Senior Vice President, Commercial Lending Relationship Manager. Kevin will be based in Mountlake Terrace, WA, and is responsible for growing the Bank’s C&I portfolio by providing excellent service and......
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