Tag : J.D. Power

J.D. Power Launches Mobile App Platform Certification for Banking to Recognize Customer Experience Best Practices
Banking News

J.D. Power Launches Mobile App Platform Certification for Banking to Recognize Customer Experience Best Practices

Business Wire
by Business Wire0
Alkami Technology Becomes First Platform Company to Achieve Certification J.D. Power, a global leader in data analytics, today announced the J.D. Power Mobile App Platform Certification—Banking to recognize mobile app technology platform providers that provide an exceptional mobile app experience. “J.D. Power is a household and industry name synonymous with establishing......
Retail-Bank-Customer-Satisfaction-Holds-Steady-but-Trust-Declines,-J.D.-Power-Finds
Banking Fintech News

Retail Bank Customer Satisfaction Holds Steady but Trust Declines, J.D. Power Finds

Business Wire
by Business Wire0
This year, 13% of bank customers say they are likely to switch institutions in the next 12 months. U.S. retail bank customers are losing faith in their bank, and customer attrition is a concern. According to the J.D. Power 2024 U.S. Retail Banking Satisfaction StudySM, released today, consumer trust in......
Financial Insecurity Begins to Affect Credit Card Customers in Canada, JD Power Finds
Finance Fintech News

Financial Insecurity Begins to Affect Credit Card Customers in Canada, J.D. Power Finds

Business Wire
by Business Wire0
One-Third of Credit Card Customers Carry Revolving Debt With Canada credit cardholders’ average balance now totaling $2,121 and a majority (52%) of them classified as financially unhealthy, financial stress has become a critical component of the credit card customer experience. According to the J.D. Power 2023 Canada Credit Card Satisfaction......
Debit Cards Reign Supreme Amid Proliferation of Point-Of-Sale Payment Options, J.D. Power Finds
Digital Payments Digital Wallet News

Debit Cards Reign Supreme Amid Proliferation of Point-Of-Sale Payment Options, J.D. Power Finds

Business Wire
by Business Wire0
Consumers Using Average of Four Different Payment Methods; Credit Cards, Digital Wallets, Buy Now/Pay Later and Merchant Apps Vie for Larger Slice of Retail Transaction Volume Whether consumers have swiped, tapped, dipped, waved a wrist or held a device near a card reader at a retail location in recent months,......
Discover Online Savings Account Ranks First for Customer Satisfaction in Direct Banking Study by J.D. Power
Analytics Banking News

Discover Online Savings Account Ranks First for Customer Satisfaction in Direct Banking Study by J.D. Power

Business Wire
by Business Wire0
Discover’s Online Savings Account ranked #1 in customer satisfaction in the J.D. Power 2023 U.S. Direct Banking Satisfaction Study with a score of 748, which is 30 points higher than the segment average and more than 10 points higher than the second placed bank. “It is extremely rewarding to receive this recognition......
Wealth Management Apps Essential to Attracting and Retaining Younger Investors, J.D. Power Finds
Investment Services News

Wealth Management Apps Essential to Attracting and Retaining Younger Investors, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
J.P. Morgan Wealth Management Ranks Highest in Wealth Management Digital Experience Satisfaction Mobile apps and websites have increasingly become the first resources that investors consult to review their investments, make transactions and conduct research, putting the focus squarely on digital as a critical component of the overall wealth management client......
Credit Card Customers in Canada Curb Spending as Economy Sours and Alternative Payment Options Emerge, J.D. Power Finds
Digital Payments Fintech News

Credit Card Customers in Canada Curb Spending as Economy Sours and Alternative Payment Options Emerge, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
Although consumers in Canada are generally satisfied with their credit cards, they are using them less frequently and are looking to alternatives like buy now, pay later (BNPL) and personal loans as the economy starts to sputter. According to the J.D. Power 2022 Canada Credit Card Satisfaction Study, released , more......
TD Auto Finance Ranks Highest in National Non-Captive Prime Credit Dealer Satisfaction, According to J.D. Power
Banking News

TD Auto Finance Ranks Highest in National Non-Captive Prime Credit Dealer Satisfaction, According to J.D. Power

Fintech News Desk
by Fintech News Desk0
TD Auto Finance, a division of TD Bank, N.A., received the highest ranking in Dealer Satisfaction among National Non-Captive Lenders with Prime Credit, according to the J.D. Power 2022 U.S. Dealer Financing Satisfaction StudySM. Latest Fintech News: TVCoins Successfully Completes $10Million Seed Funding Capital Raise TD Auto Finance achieved an overall......
Credit Card Customer Satisfaction Surges, but Spending Wanes Amid Weakening Economy and Growth of Alternative Payment, J.D. Power Finds
Digital Payments News

Credit Card Customer Satisfaction Surges, but Spending Wanes Amid Weakening Economy and Growth of Alternative Payment, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
American Express and Goldman Sachs Rank Highest in Respective Segments Against a backdrop of rising inflation, a weakening economy and increased competition in the consumer lending space, credit card issuers are experiencing sizable gains in customer satisfaction, trust and Net Promoter Scores©1. However, according to the J.D. Power 2022 U.S.......
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