Tag : J.D. Power

Edward Jones Financial Advisors Rate Firm Highest in Overall Employee Advisor Satisfaction, According to J.D. Power
Finance News

Edward Jones Financial Advisors Rate Firm Highest in Overall Employee Advisor Satisfaction, According to J.D. Power

Fintech News Desk
by Fintech News Desk0
Financial services firm Edward Jones has been ranked highest in the employee advisor segment of the J.D. Power 2022 U.S. Financial Advisor Satisfaction Study. Latest Fintech News: NICE Actimize Recognized as a Leader for Anti-Money Laundering Solutions Receiving Highest Scores Possible in 19 Criteria Based on responses from Edward Jones financial......
Retail Banks Miss the Mark on Financial Advice as Customer Expectations Grow, J.D. Power Finds
Banking News

Retail Banks Miss the Mark on Financial Advice as Customer Expectations Grow, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
Capital One Ranks Highest in Customer Satisfaction with Retail Banking Advice Facing a toxic combination of rising household costs, a looming recession and record levels of debt, fully 59% of retail bank customers say they expect their financial institutions to help them improve their financial health. The problem is, according......
Group Life Insurance Carriers Can Improve Policyholder Engagement and Education, J.D. Power Finds
InsurTech News

Group Life Insurance Carriers Can Improve Policyholder Engagement and Education, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
After an unprecedented two years, consumers are thinking about their group life insurance coverage beyond what their employers may offer. Engagement and education fueled by solid communications is important to policyholders, according to the J.D. Power 2022 U.S. Group Life Insurance Study,SM released today. In fact, group life insurance satisfaction is......
Customer Satisfaction with Canadian Bank
Finance News

Customer Satisfaction with Canadian Bank and Credit Card Digital Experience Declines, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
Homogenized Digital Platforms and Growing Consumer Financial Stress Create Challenges for Websites and Mobile Apps At a time when credit card and bank customers in Canada are using financial institution mobile apps and websites more than ever, overall satisfaction with those digital experiences is in decline. According to a series......
Customer Satisfaction with Bank and Credit Card Digital Experience Declines, J.D. Power Finds
Digital Payments News

Customer Satisfaction with Bank and Credit Card Digital Experience Declines, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
Perfect Storm of Rising Customer Expectations and Faltering Economy Creates New Challenges for Websites and Mobile Apps Many retail bank and credit card customers are financially stressed, and they want their bank and credit card providers to recognize that and help them manage their finances accordingly via their websites and......
Discover’s Credit Card Mobile App and Website Both Rank Highest in Customer Satisfaction by J.D. Power
Digital Payments News

Discover’s Credit Card Mobile App and Website Both Rank Highest in Customer Satisfaction by J.D. Power

Fintech News Desk
by Fintech News Desk0
Discover’s credit card mobile app, as well as its website, Discover.com, ranked highest in customer satisfaction among U.S. credit card companies, according to the J.D. Power U.S. Credit Card Mobile App Satisfaction StudySM and the U.S. Online Credit Card Satisfaction StudySM. Discover’s mobile app scored 876 out of a possible 1,000, outpacing the......
Guild Mortgage Receives J.D. Power Award Ranking No. 1 in Overall Customer Satisfaction
Mortgage News

Guild Mortgage Receives J.D. Power Award Ranking No. 1 in Overall Customer Satisfaction

Fintech News Desk
by Fintech News Desk0
Named Best in Class in Five Factors in Annual Primary Mortgage Origination Study Guild Mortgage, a rapidly growing mortgage lending company that has originated and serviced residential loans since 1960, is the recipient of the J.D. Power award for “Highest in Customer Satisfaction with Primary Mortgage Origination in the U.S.,” in......
While Many US Credit Card Issuers Struggle to Meet Evolving Customer Expectations, Some Bright Spots Exist, J.D. Power Finds
Banking Digital Payments Finance News

While Many US Credit Card Issuers Struggle to Meet Evolving Customer Expectations, Some Bright Spots Exist, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
American Express Ranks Highest in Overall Customer Satisfaction among National Credit Card Issuers; First-Time Study Entrant Goldman Sachs Ranks Highest among Midsize Issuers Increased financial stress, lack of responsiveness and misaligned terms and rewards have created a recipe for declining customer satisfaction with credit card issuers. According to the J.D.......
Canadian Banks and Credit Card Issuers Not Separating from Pack Despite Continued Investment in Digital Capabilities, J.D. Power Finds
Banking Digital Mobile Banking News

Canadian Banks and Credit Card Issuers Not Separating from Pack Despite Continued Investment in Digital Capabilities, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
Customer Satisfaction Scores Increase as Growing Number of Users Migrate to Digital Bank and credit card customers in Canada are interacting with mobile apps and websites at a higher rate than ever before, with a record 68% of retail bank customers using mobile banking and 55% now classified as digital-only.......
J.D. Power Ranks Northwest Bank Highest Retail Banking Customer Satisfaction in Pennsylvania
Banking Finance Fintech News

J.D. Power Ranks Northwest Bank Highest Retail Banking Customer Satisfaction in Pennsylvania

Fintech News Desk
by Fintech News Desk0
Northwest Bank ranks highest in customer satisfaction in Pennsylvania, according to the J.D. Power 2021 U.S. Retail Banking Satisfaction Study. The study analyzes the overall satisfaction customers have with their retail banking experience based on channel activities, account information, fees, problem resolution and product offerings. Read More: Agile Frameworks Receives Majority Investment......
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