With 20 years of expertise in the financial industry, Conduent’s customer contact services and mortgage processing solutions bring the human touch and technology together
Conduent Incorporated, a global technology-led business process solutions company, will be onsite at the Mortgage Banking Association (MBA) Servicing Solutions Conference & Expo 2023 from February 21 to 24 at the Hyatt Regency in Orlando showcasing Conduent’s advanced customer experience and financial service solutions to support the mortgage industry.
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Conduent’s solutions provide people, processes, and technology that enable operational efficiencies and enhanced customer service that include:
- Customer experience offerings ranging from human-centric omnichannel solutions supporting the customer life cycle as well as social media services and analytics. The Conduent approach helps clients quickly ramp up and scale the CX support needed to ensure seamless customer service and personalized experiences. Conduent was named a leader in the 2022 ISG Provider Lens(™) Contact Center – Customer Experience Services U.S. Report for its customer experience capabilities including digital operations, AI & analytics, work from home services and social media CX service.
- BlitzDocs, a secure cloud-based Document Management Platform, makes it easy for clients to quickly and securely process mortgage documents faster and gives borrowers the ability to stay informed throughout the process. The volume, velocity and density of mortgage-related information exceeds the ability to keep pace using manual processing methods. Lenders need to leverage the benefits of machine learning and AI for mortgage data to create digital connectedness in operations, drive efficiencies and improve customer experiences.
- Automated Document Solutions that digitally transform documents and unite data. Working with a top-ten bank, Conduent revamped a loan audit process that previously required 100% human interaction by 50 data entry operators to manually extract data from mortgage documents. Deploying Conduent’s optical character recognition technology to the workflow, 70% of the process was automated.
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“Challenges such as complex processes, legacy technology systems, back-office processing demands, and high-volume customer service calls can be daunting in the highly regulated lending industry,” said Jeff Weiner, Vice President and General Manager at Conduent. “Conduent has the unique expertise and solutions to help financial institutions deliver the experience borrowers expect with the security, quality and operational efficiencies a business needs. Our teams and technologies can meet the challenges head-on and clear a new path to business growth and digital transformation.”
Conduent subject matter experts for customer experience, lending solutions and document automation will be at booth 225 to talk with MBA attendees about their operations and customer service challenges.
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