Centage Corporation, leading provider of cloud financial software that transforms how businesses budget, forecast, analyze and report, announced that it has promoted Nate Burnes into the newly created role of Vice President of Customer Success, reporting directly to the CEO of Centage. In his new role, Burnes will oversee Centage’s Consulting, Customer Success, Customer Advocacy, Enablement and Support teams to ensure the best possible experience for all Centage customers, keeping a pulse on customer needs and identifying areas to help customers receive increasing value from their relationship with Centage.
Prior to his promotion to VP of Customer Success, Burnes served as Director of Product Management, where he gained deep expertise in processes, customer use cases, and functionality available in Centage’s Planning Maestro platform. Prior to Centage, Burnes held positions in product management, consulting, and business management at divisions of Virgin Pulse, IBM and Accenture. In his early career, Nate was a financial analyst at Staples, where he played a key role in a company-wide corporate performance management initiative. Nate holds an MBA from Cornell University.
As part of his role, Burnes will develop and roll out customer-facing events, establish an advisory board and user groups designed to strengthen relationships with customers, and ensure that Centage grows and evolves in ways that meet customers’ most pressing business needs. “We, at Centage, are 100% committed to our customer’s happiness. This position formalizes Centage’s commitment and investment into the organization that helps each customer solve their most important business needs,” said Burnes.
“Our creation of a senior level position and single organization laser focused on customer success is a direct reflection of our dedication to our customers. We felt that in order to ensure our customers are successful, we needed an advocate on the executive team that would be dedicated to meeting and exceeding customer expectations, not just with our current product suite, but also in how they’d like to see it evolve. We were impressed with Nate’s comprehensive vision of what customer success means, and his view that no effort is ever quite done, that evolution and learning is always required,” said John Murdock, CEO of Centage. “A company that stops learning from its customers is a company uncommitted to customer success.”
The formal creation of a Customer Success department is just one of many customer focused initiatives Centage will invest in during the coming year.