Search Results for: Customer Experience

REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance
Business Fintech News

REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance

Fintech News Desk
by Fintech News Desk0
Partnership to enable LiveVox to accept credit, debit card, and ACH payment capabilities via online portal or agent-assisted transaction, designed to boost accounts receivable and collections results Repay Holdings Corporation (NASDAQ: RPAY) (“REPAY”), a leading provider of vertically-integrated payment solutions, today announced a technology integration with LiveVox, a next-generation contact center platform.......
ApexEdge Announces Its Affiliate Partner Program, Offers Billshark’s Bill Negotiation Services in the Financial Services Marketplace to Strengthen Customer Relationships
Business Fintech News

ApexEdge Launches Partner Portal – an Extensive Customer Experience Design and API Integration Library

Fintech News Desk
by Fintech News Desk0
ApexEdge, a partner-enablement platform that offers monthly bill and subscription management solutions to support the financial health of consumers, launched its innovative new portal to support its financial institution partners bill management implementations. This detailed library of documentation helps guide all aspects of actionable insights implementation, including: strategic positioning and......
Verint Joins Forces with Theta Lake to Reshape Collaboration Risk Mitigation Technology for Financial Firms in the Era of Hybrid Working
Banking Business Fintech News

Verint Announces Automation Solution to Improve Retail Banking Customer Experience

Fintech News Desk
by Fintech News Desk0
Seamless Integration in the Cloud Combines Branch Workforce Management and TimeTrade’s Powerful Online Scheduling to Improve Productivity and Operational Efficiency Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced an integration of its Cloud branch workforce management solution, CloudCords™, with TimeTrade Scheduler to streamline online appointment scheduling in retail banking. TimeTrade Systems,......
CSI-Goes-Beyond-the-Horizon_-Explores-the-Future-of-Fintech-during-Virtual-Customer-Experience-2020
Business Fintech News

CSI Goes Beyond the Horizon, Explores the Future of Fintech during Virtual Customer Experience 2020

Fintech News Desk
by Fintech News Desk0
Computer Services, Inc. (CSI) (OTCQX:CSVI), a provider of end-to-end financial technology solutions, recently held CSI Customer Experience 2020 (CX20), which was attended virtually by nearly 1,300 customers, banking executives, technology practitioners and industry partners. Among the attendees were 19 prospective companies considering CSI as their new technology partner. Read More:  insightsoftware......
Advanzia Bank Partners with Backbase to Accelerate Digital Transformation and Elevate Customer Experience
Business Fintech News

Advanzia Bank Partners with Backbase to Accelerate Digital Transformation and Elevate Customer Experience

Fintech News Desk
by Fintech News Desk0
European digital bank Advanzia today announces its partnership with digital banking technology provider Backbase, a collaboration that will allow Advanzia to drive digital transformation and optimise customer experience. The long-term partnership includes the implementation of Backbase-as-a-Service (Baas) – a cloud solution that enables banks to develop and release new digital......
BAI Finds Consumers Confident in Financial Services Organizations’ Fraud Response
Banking Fintech News

BAI Research Finds Improving the Customer Experience Remains the Top Business Challenge for Financial Services Organizations in 2021

Fintech News Desk
by Fintech News Desk0
Majority of consumers willing to switch for better digital capabilities and are open to banking with non-traditional financial services organizations BAI, a nonprofit independent organization that delivers the financial services industry’s most actionable insights, unveiled new research addressing the top priorities on financial services leaders minds and changing consumer attitudes......
Business Fintech Insights InsurTech Investment Services News Risk Management

CoreLogic DigitalTax Platform Enables Unparalleled Customer Experience For Rushmore Loan Management Services

Fintech News Desk
by Fintech News Desk0
CoreLogic® (NYSE: CLGX), a leading global property information, analytics and data-enabled solutions provider, today announced that after a successful implementation of their DigitalTax PlatformTM, Rushmore Loan Management Services LLC, a multi-faceted residential mortgage servicer, is able to demonstrate significant improvements in several critical mortgage servicing efficiency metrics – which has......
Infosys Helps Citizens Energy Group Enhance Customer Experience and Billing
Fintech News

Infosys Helps Citizens Energy Group Enhance Customer Experience and Billing

Fintech News Desk
by Fintech News Desk0
Infosys, the global leader in next-generation digital services and consulting, announced the successful implementation of next-gen Oracle Utilities Customer to Meter (C2M) at Citizens Energy Group (Citizens) to help them enhance overall customer experience and employee productivity with a new Customer Information System (CIS). Read More: Corporate Spending Innovations Formally......
New Report from iProov: U.S. Banks Prioritize Security at the Expense of the Customer Experience
Fintech News

New Report from iProov: U.S. Banks Prioritize Security at the Expense of the Customer Experience

Fintech News Desk
by Fintech News Desk0
U.S. banks are making the online onboarding process unnecessarily complicated and missing some key opportunities to improve security and the customer experience, according to a new report from iProov, the leading provider of Genuine Presence Assurance technology. Read More: Square announces Terminal API at Unboxed 2020 Conference The report, Online Security for......
Artificial Intelligence Banking Business Featured

Are Financial Institutions Doing Enough to Boost Their Customer Experience?

Paroma Sen
by Paroma Sen0
The world over, most financial institutions and similar providers are still recovering (or trying to) from disruptions being caused in the market by the ongoing Covid-19 pandemic. But will the long-term impact of the challenges being caused by the pandemic lead to a complete overhaul in how financial institutions function?......
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