New ABBYY Survey Reveals Financial Institutions are Letting Customers Down, Despite Internal Satisfaction and Investments
ABBYY, a global Digital Intelligence company, recently conducted a Digital Strategies in Financial Services survey of over U.S. 100 executives representing senior decision makers, including chief experience officers, vice presidents, and directors, that revealed a concerning disconnect when it comes to banks’ onboarding processes, technology investments, and customer satisfaction. “Financial institutions’ processes......