Search Results for: Customer service

Abacus Group Acquires Tribeca to Continue its Growth in the UK Financial Services Sector
Finance Fintech

Abacus Group Acquires Tribeca to Continue its Growth in the UK Financial Services Sector

Business Wire
by Business Wire0
Tribeca’s proven success in financial services to be strengthened further with Abacus Group’s specialist expertise and cybersecurity offerings Abacus Group, a leading IT Managed Services Provider (“MSP”) to financial services firms globally, today announced it has acquired Tribeca Technology Group (Tribeca), a UK-based IT MSP also serving the financial services......
Survey: 92% of Financial Services Professionals See Positive ROI on XR Technology, with Privacy and Security being Crucial to Adoption
Fintech News

Survey: 92% of Financial Services Professionals See Positive ROI on XR Technology, with Privacy and Security being Crucial to Adoption

PR Newswire
by PR Newswire0
Survey shows that XR significantly improves skill development, customer experiences, and operational efficiencies, with 9 out of 10 surveyed highlighting the importance of strong privacy and security measures Premier virtual reality (VR) and extended reality (XR) company HTC VIVE has released a report on the financial service industry’s adoption of XR,......
Wolters Kluwer AI-powered advanced virtual agent ushers in the next generation of customer support
Artificial Intelligence Finance Fintech News

Wolters Kluwer AI-powered advanced virtual agent ushers in the next generation of customer support

Business Wire
by Business Wire0
Advancements leverage Generative AI (GenAI) technologies to enhance efficiency, deliver critical insights, and drive unparalleled value for customers. Wolters Kluwer Tax & Accounting (TAA), a global leader in professional information, software solutions, and services, today announced the release of new GenAI capabilities within its proprietary advanced virtual agent chatbot serving......
ValueZone Enhances Platform Legitimacy to Bolster Customer Trust and Security
Cryptocurrency Finance Fintech News Trading

ValueZone Enhances Platform Legitimacy to Bolster Customer Trust and Security

GlobeNewswire
by GlobeNewswire0
ValueZone, a leading cryptocurrency trading platform, is making significant strides in enhancing the legitimacy and security of its operations to reinforce customer trust. As the crypto market continues to expand and attract diverse participants, ValueZone is committed to upholding the highest standards of transparency and regulatory compliance. Commitment to Legitimacy and......
Consumers Are Crowdsourcing Their Financial Services, While Banks Risk Losing Primary Status
Finance Fintech News

Consumers Are Crowdsourcing Their Financial Services, While Banks Risk Losing Primary Status

Business Wire
by Business Wire0
Galileo Consumer Banking Report by Datos Insights uncovers the latest consumer banking behaviors and preferences 85% of consumers say they have positive experiences with their primary financial institution (FI), yet they’re using as many tools or services with other financial providers as they are with their primary FI, according to......
Artificial Intelligence Banking Blockchain Finance Fintech Interviews Investments

Global Fintech Series Interview with Shantala Sadananda, President of Banking and Financial Services; Communications, Media, Entertainment; and Emerging Markets at Innova Solutions

Paroma Sen
by Paroma Sen0
Shantala Sadananda, President of Banking and Financial Services; Communications, Media, Entertainment; and Emerging Markets at Innova Solutions chats about the latest innovations defining digital wallets and payment trends across the global fintech landscape: Hi Shantala, tell us about yourself and your fintech journey… Thank you for having me! I’ve been......
Indemn Launches First AI Agent Copilot for Insurance Sales and Service
InsurTech News

Indemn Launches First AI Agent Copilot for Insurance Sales and Service

PR Newswire
by PR Newswire0
Indemn, the pioneering conversational insurance platform, announced the launch of its AI-powered Agent Copilot, a first-of-its-kind SaaS solution for insurance agents, Managing General Agents (MGAs), and insurers. The product delivers a next generation customer experience through natural language powered by GenerativeAI. Designed to work alongside the agent or broker, the......
Omdia Reveals Virtual Assistants as Leading AI Use Case Driving Software Revenue in Financial Services
Artificial Intelligence Fintech News

Omdia Reveals Virtual Assistants as Leading AI Use Case Driving Software Revenue in Financial Services

PR Newswire
by PR Newswire0
The proliferation of artificial intelligence (AI) has afforded banks a multitude of benefits through its automation capabilities, such as efficiency gains, cost savings, and a boost for product innovation and development. According to new research from Omdia, the foremost AI use case in terms of software revenue is virtual assistants, which are projected to generate......
Business Featured Finance Fintech

How Financial Services Marketing Has Evolved?

Fintech Staff Writer
by Fintech Staff Writer0
Financial services marketing refers to the strategic activities employed by financial institutions to promote their products and services to customers and prospects. It encompasses a wide range of marketing tactics tailored specifically for the financial sector, such as banks, insurance companies, investment firms, and credit unions.  The objective of financial......
FICO and Net.Bit Partner to Give EMEA Financial Services Institutions Fast Track to Efficiency and Decision Power
Compliance management Fintech News

FICO and Net.Bit Partner to Give EMEA Financial Services Institutions Fast Track to Efficiency and Decision Power

Business Wire
by Business Wire0
Partnership will offer SaaS decision management solutions and bolster financial crime compliance Analytics software provider FICO has partnered with IT consultancy firm Net.Bit to elevate operational efficiency, bolster security measures, and ensure regulatory compliance for financial institutions in Europe, the Middle East and Africa. Net.Bit will sell and implement FICO’s......
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