Search Results for: customer retention

Engageware Releases 2023 Customer Engagement in Banking Report
Banking News

Engageware Releases 2023 Customer Engagement in Banking Report

Fintech News Desk
by Fintech News Desk0
Amid recession possibility, banking professionals reveal challenges in customer digital adoption; express desire for additional staff, and indicate increased investment in relationship banking Engageware, the industry-leading provider of customer engagement solutions, released its ENGAGE 2023: Customer Engagement in Banking, Annual Trends Report. This year’s report, powered by market research firm, Infosurv,......
Credit Card Customers in Canada Curb Spending as Economy Sours and Alternative Payment Options Emerge, J.D. Power Finds
Digital Payments Fintech News

Credit Card Customers in Canada Curb Spending as Economy Sours and Alternative Payment Options Emerge, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
Although consumers in Canada are generally satisfied with their credit cards, they are using them less frequently and are looking to alternatives like buy now, pay later (BNPL) and personal loans as the economy starts to sputter. According to the J.D. Power 2022 Canada Credit Card Satisfaction Study, released , more......
Customers consider insurers as preferred providers for physical and financial wellness advice
InsurTech News

Customers Consider Insurers As Preferred Providers For Physical And Financial Wellness Advice

Fintech News Desk
by Fintech News Desk0
Over two thirds of customers are interested in physical and financial wellness, yet only 8% of insurers have established the necessary capabilities. Capgemini and Qorus’ inaugural World Life and Health Insurance Report, published , reveals that customers consider insurers among the top two preferred providers1 for physical and financial wellness advice. However, most insurers do......
Ecobank Group Launches 2022 Edition of its Fintech Challenge with US$50,000 Prize Money up for Grabs
InsurTech News

Insurance Industry Titans Collaborate to Form COVU, Helping Insurance Agents and Carriers Build Customer-Centric, Growth-Oriented Businesses

Fintech News Desk
by Fintech News Desk0
AI Intelligence Company launches with $10 Million in Seed Funding Insurance industry veterans Ali Safavi and Tasos Chatzimichailidis have pooled their talent and networks to bring COVU to market—the only all-in-one AI-enabled digital platform for insurance agencies. Joining them are co-founders, machine learning, AI and data science experts Amir Kargar and Amin......
InvoiceCloud Customer Ellington Mutual Achieves 7x Increase in AutoPay Adoption
Digital Payments News

InvoiceCloud Customer Ellington Mutual Achieves 7x Increase in AutoPay Adoption

Fintech News Desk
by Fintech News Desk0
Ellington Mutual Insurance Company has leveraged InvoiceCloud, an EngageSmart solution for online bill payment services, to streamline payment processes and maximize operational efficiencies. Since implementing InvoiceCloud’s payment solution, Ellington Mutual has experienced a 7x increase in its AutoPay adoption and discovered new opportunities to increase customer satisfaction. “InvoiceCloud’s solution not only met our......
Fintechs Must Embrace a Good Customer Experience to Compete
Analytics B2B B2C Guest Posts Insights

Fintechs Must Embrace a Good Customer Experience (CX) to Compete

Daniel Siekmann
by Daniel Siekmann0
Whether due to pandemic-related factors or consumers’ ongoing desire for more convenient banking options, the fintech sector is booming. In the first quarter of 2022 alone, venture capital investments in fintech startups topped $29 billion, and the median pre-money valuation for late-stage fintech companies hit $257.5 million. That’s 44.5 percent......
Unocoin Collaborates With CleverTap to Offer Its Users Omnichannel Customer Experiences
Cryptocurrency News

Unocoin Collaborates With CleverTap to Offer Its Users Omnichannel Customer Experiences

Fintech News Desk
by Fintech News Desk0
CleverTap, the modern, integrated retention cloud, today announced it has partnered with Unocoin, India’s first crypto exchange, to optimize, accelerate their user engagement, and provide a seamless omnichannel customer experience. Latest Fintech News: KOHO and Mastercard Collaborate to Offer New Product to Canadians Through this collaboration, and by integrating CleverTap’s solution......
Next-Generation Adobe Analytics Delivers Customer Insights From Streaming Media and the Metaverse
Uncategorized

Next-Generation Adobe Analytics Delivers Customer Insights From Streaming Media and the Metaverse

Fintech News Desk
by Fintech News Desk0
New data sources make Adobe Analytics industry’s first true omnichannel analytics product New Adobe Analytics service makes the transition from other analytics solutions seamless Brands of all sizes including Albertsons Companies, Amazon Web Services, Bridgestone, General Motors, Marriott Hotels, PGA TOUR and Sephora rely on Adobe Analytics to deliver great......
Investments in Global Contactless Services Spike to Improve Customer Satisfaction
Investments News

Investments in Global Contactless Services Spike to Improve Customer Satisfaction

Fintech News Desk
by Fintech News Desk0
Adopting a revenue-sharing model will help penetrate the touchless solutions market, says Frost & Sullivan To ease people’s fears regarding personal hygiene and safety and return to pre-pandemic stability, businesses across all industries are incorporating contactless/no-touch solutions in existing operating models. Adopting these practices will lower personal proximity, minimizing the......
ServiceNow to Acquire Hitch Works to Help Customers Address Talent Gaps
Artificial Intelligence Finance News

ServiceNow to Acquire Hitch Works to Help Customers Address Talent Gaps

Fintech News Desk
by Fintech News Desk0
Acquisition will help companies match people to projects and elevate employee learning, development, and workforce planning ServiceNow announced it has signed an agreement to acquire Hitch Works, a skills mapping and intelligence company. Hitch will add a new layer of AI‑powered skills insights to the industry‑leading Now Platform to help......
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