Search Results for: Customer Experience

nShift Improves Checkout User Experience with Real-Time ETAs and Badges
E-commerce News

nShift Improves Checkout User Experience with Real-Time ETAs and Badges

PR Newswire
by PR Newswire0
Real-time carrier connectivity powers more accurate ETA (estimated time of arrival) capability nShift, the global leader in parcel delivery management and shipment software, today announces significant enhancements to its Checkout platform. An improved Estimated Time of Arrival (ETA) capability takes direct feeds from nShift’s real-time connections to carriers.  The retailer can give customers highly......
Synchrony Study Reveals Future Shoppers Seek Connected, Curated and Convenient Shopping Experiences
Finance News

Synchrony Study Reveals Future Shoppers Seek Connected, Curated and Convenient Shopping Experiences

PR Newswire
by PR Newswire0
Retailers Must Find Appropriate Balance of Online and In-Store Experience and Integrated Technologies to Attract Loyal Customers Synchrony, a premier consumer financial services company, announced that its new Future of Shopping study reveals that consumers seek highly personalized experiences that simplify choice and flexibility, where more than 80 percent of shoppers......
Xalles Acquires Loyalty Superstore to Provide a Unique White Label Online and In-store Shopping Experience
Fintech News

Xalles Acquires Loyalty Superstore to Provide a Unique White Label Online and In-store Shopping Experience

GlobeNewswire
by GlobeNewswire0
LSS Provides Expanded Shopping Capabilities That Complement our Existing Global Savings Network Xalles Holdings Inc., a fintech holding company providing technology and financial services solutions, announced that it has executed an acquisition agreement with Florida-based Loyalty Superstore, Inc. (“LSS”) to become a wholly owned subsidiary under Xalles Financial Services Inc.......
KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores
Finance Fintech Startups News

KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores

GlobeNewswire
by GlobeNewswire0
Indonesian fintech startup increases its customer satisfaction score by 60% using Freshdesk for better query handling and response time improvements Freshworks Inc. announced that Indonesian financial technology startup, KoinWorks, has increased customer satisfaction after implementing Freshdesk to unify its customer support across different channels. KoinWorks, which started as a peer-to-peer financial lending......
H&R Block Customers Can Now Open a Spruce Account When Working with a Tax Pro
Finance Mobile Banking News

H&R Block Customers Can Now Open a Spruce Account When Working with a Tax Pro

GlobeNewswire
by GlobeNewswire0
Customers may get their federal tax refund up to five days early¹ when deposited to their Spruce account For the more than two-thirds2 of Americans who get money back at tax time, a refund can be a great opportunity to get ahead financially. Each year, H&R Block helps millions of people navigate their......
BRAC Bank Selects Newgen to Deploy DMS for Faster and Better Customer Service
Banking News

BRAC Bank Selects Newgen to Deploy DMS for Faster and Better Customer Service

PR Newswire
by PR Newswire0
Enables over 2,000 co-workers across 187 branches and 8 sub-branches to transform day-to-day operations Newgen Software, a global provider of low code digital transformation platform, announced that BRAC Bank, one of the largest financial institutions, based in Dhaka, Bangladesh, has successfully implemented Newgen’s DMS. DMS is a part of Newgen’s contextual content services (ECM)......
It’s All About The Customer Journey- Know How To Make Them Better.
Business Featured Fintech Primers

It’s All About The Customer Journey- Know How To Make Them Better.

Pooja Choudhary
by Pooja Choudhary0
The customer journey is crucial The customer journey includes every point at which a customer interacts with a business, including their initial online search, their first visit to the company website, their browsing of products, services, or content, along with their experience for choosing products and adding them to a......
Finastra’s ESG Service Will Support Banks in Delivering a Sustainable Lending Experience to Corporate Clients
Lending News

Finastra’s ESG Service Will Support Banks in Delivering a Sustainable Lending Experience to Corporate Clients

PR Newswire
by PR Newswire0
SaaS-based service will allow banks to benefit from fast deployment of a highly flexible and comprehensive sustainability-linked lending solution designed in tandem with ESG lender banks Finastra announced the availability of its ESG Service, a cloud-native SaaS solution that streamlines sustainability-linked lending. Open and scalable, ESG Service facilitates the integration of......
Empower Launches Personal Wealth Division With Digital-First Planning Experience to Help Americans Achieve Financial Freedom
Finance News

Empower Launches Personal Wealth Division With Digital-First Planning Experience to Help Americans Achieve Financial Freedom

Business Wire
by Business Wire0
Wealth management business is part of evolution to deliver integrated advisory1, planning, and investment services across people’s full financial lives Empower, a titan of the retirement planning industry, has announced its ambitious expansion in consumer wealth management with the launch of its Personal Wealth division to make money management simpler,......
1