Search Results for: Contact Center

Financial Services and Insurance Firms Are Accelerating Digital Transformation with Low-Code
InsurTech News

Financial Services and Insurance Firms Are Accelerating Digital Transformation with Low-Code

Fintech News Desk
by Fintech News Desk0
Cost savings and increased business agility are among top benefits, according to new research Mendix, a Siemens business and global leader in enterprise application development, announced the results of its financial services and insurance (FSI) global market survey which reveals how companies in these industries are using low-code to drive......
Restaurant Group Fridays UK Chooses PCI Pal to Secure Card Payments
Digital Payments News

Restaurant Group Fridays UK Chooses PCI Pal to Secure Card Payments

Fintech News Desk
by Fintech News Desk0
PCI Pal, – the global provider of cloud-based secure payment solutions – has supported restaurant group Fridays UK with the implementation of its PCI Pal Agent Assist solution, to ensure full PCI compliance when handling customers’ telephone-based card payments. With a changing operational model, Fridays’ traditional ‘walk-in’ service has been......
Orange Business Services And Cisco Partner On Accelerating All-digital Cloud Workspaces To Support Hybrid Working
Business Cloud News

Orange Business Services And Cisco Partner On Accelerating All-digital Cloud Workspaces To Support Hybrid Working

Fintech News Desk
by Fintech News Desk0
Workplace Together [Webex] provides seamless integration and service to address workspace complexity Orange Business Services and long-term strategic partner Cisco are extending their collaboration to provide a secure, scalable all-digital workspace platform called Workplace Together [Webex]. It is designed to help enterprises support a hybrid workforce, optimize operations, and accelerate their......
Clickatell Announces Chat 2 Pay Integration with Salesforce Commerce Cloud
Commerce Digital Payments News

Clickatell Announces Chat 2 Pay Integration with Salesforce Commerce Cloud

Fintech News Desk
by Fintech News Desk0
Clickatell customers can now benefit by using Salesforce Order Management to send consumers a faster, more secure and convenient pay-by-link request via SMS and WhatsApp Clickatell, a CPaaS innovator and Chat Commerce leader announced it has launched the integration of its industry-leading Chat 2 Pay payment solution with Salesforce Commerce......
All Payment Channels Face a Distrust Deficit in the Wake of COVID-19
Digital Payments News Security

All Payment Channels Face a Distrust Deficit in the Wake of COVID-19

Fintech News Desk
by Fintech News Desk0
Survey from PCI Pal examines Canadian consumer confidence in payment security PCI Pal, the global provider of cloud-based secure payment solutions, announced the findings of a survey that uncovers Canadians’ sentiment towards, and behaviors around, data security and payments following the COVID-19 pandemic. “Based on the patterns we’re seeing among......
Daily Fintech Series Roundup: Top Fintech News, Analytics and Insights 1st March 2023
Fintech News

Daily Fintech Series Roundup: Top Fintech News, Analytics and Insights

Fintech News Desk
by Fintech News Desk0
FTS Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in Fintech insights, Trending fintech news, Crypto, Fintech SaaS, Fintech Cloud, Analytics and AI ML. We will cover the role of FTS Daily Roundup and its application in various industries and......
NICE Nexidia Analytics Bolsters Digital Transformation for Leading Universal Bank
Analytics Banking News

NICE Nexidia Analytics Bolsters Digital Transformation for Leading Universal Bank

Fintech News Desk
by Fintech News Desk0
Capturing and analyzing 100% of customer calls, Siam Commercial Bank sees 27% increase in customer satisfaction scores and dramatic improvements in AHT and agent compliance NICE announced that Siam Commercial Bank (SCB) has seen rapid and significant advances in contact center agent productivity and customer service after implementing NICE Nexidia......
PCI Pal  Announces New Global Partnership with VoiceFoundry
Cloud Digital Payments News

PCI Pal  Announces New Global Partnership with VoiceFoundry

Fintech News Desk
by Fintech News Desk0
PCI Pal – the global provider of cloud-based secure payment solutions – announced a partnership with Customer Experience as a Service specialist and Amazon Connect expert, VoiceFoundry – a TTEC Digital company. The partnership with VoiceFoundry will also provide TTEC Group companies with access to PCI Pal services. VoiceFoundry specializes......
CRMNEXT Joins Forces With Leading Credit Union Organizations
Banking Digital News

CRMNEXT Launches Its New OCP To Power Continuous Channel Experience

Fintech News Desk
by Fintech News Desk0
Engage, sell, and serve customers across a mix of modern and traditional channels that are increasingly driving new business CRMNEXT, the world’s leading digital technology solution for the banking and insurance industry, has launched Open Communication Platform (OCP) technology to accelerate customer delights, personalized products, service delivery and build loyalty through......
Google Cloud Announces Cloud-First Partnership with KeyBank
Banking News

Google Cloud Announces Cloud-First Partnership with KeyBank

Fintech News Desk
by Fintech News Desk0
Partnership accelerates KeyBank’s use of AI to deliver next-gen digital experiences for clients in a secure environment Google Cloud, KeyBank, and Deloitte announced an expanded, multi-year strategic partnership to accelerate KeyBank’s commitment to a cloud-first approach to banking. Through this long-term partnership, KeyBank will become one of the largest regional......
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