Search Results for: Contact Center

International Survey Probes Into the Future of Customer Service, Considers Consumer Preferences Versus Contact Center Strategies
Digital Payments Fintech News

International Survey Probes Into the Future of Customer Service, Considers Consumer Preferences Versus Contact Center Strategies

Fintech News Desk
by Fintech News Desk0
PCI Pal survey compares opinion between consumers and contact center professionals in the UK and USA Having surveyed nearly 3000 consumers and contact center professionals in both the UK and USA, research commissioned by PCI Pal, the global cloud provider of secure payment solutions for business communications, has found that 61%......
Zoom to Acquire Five9
Banking Cloud Finance News

Zoom to Acquire Five9 for $14.7 Billion to Reimagine Intelligent Cloud Contact Center

Fintech News Desk
by Fintech News Desk0
The combination of Zoom’s robust communications platform with Five9’s intelligent cloud contact center will enable organizations to reimagine the way they engage with their customers Zoom Video Communications, Inc. announced it has entered into a definitive agreement to acquire Five9, Inc., a leading provider of the intelligent cloud contact center,......
Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions
Digital Payments News

Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions

Fintech News Desk
by Fintech News Desk0
Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution aimed at reducing Average Handle Time and improving......
Bottomline Wins Gold Stevie® Award For Customer Contact Center Of The Year
Business Fintech News

Bottomline Wins Gold Stevie® Award For Customer Contact Center Of The Year

Fintech News Desk
by Fintech News Desk0
Follows receipt of UK Customer Service Excellence Standard for 10th Successive Year Bottomline, a leading provider of financial technology that makes complex business payments simple, smart and secure, announced today that it took home a Gold Stevie Award at the 15th Stevie Awards for Sales & Customer Service. Bottomline was recognized......
PCI Pal Collaborates with Oracle to Offer Enhanced Payment Security to Its Contact Center Customers
Banking Business Fintech News

PCI Pal Collaborates with Oracle to Offer Enhanced Payment Security to Its Contact Center Customers

Fintech News Desk
by Fintech News Desk0
PCI Pal, the global provider of secure payment solutions and a member of Oracle PartnerNetwork (OPN), announced a new collaboration with Oracle to offer its contact center customers additional security and compliance options for Cardholder Not Present (CNP) payments. Bringing together Oracle’s market-leading Enterprise Session Border Controller (E-SBC) with PCI......
Desert Financial Credit Union Streamlines the Member Authentication Process in the Contact Center with MemberPass™
Fintech News

Desert Financial Credit Union Streamlines the Member Authentication Process in the Contact Center with MemberPass™

Fintech News Desk
by Fintech News Desk0
MemberPass provides contactless, self-sovereign control over personal information to ease the authentication process for members MemberPass™, the flagship contactless identity solution powered by credit union service organization (CUSO) CULedger, has officially been deployed in Desert Financial Credit Union to provide a contactless, secure method for authenticating member identity in all of their......
Finn AI, an AI-powered Chatbot Platform for Banks Finds Financial Contact Centers Overburdened by “Routine” Tasks
Artificial Intelligence Banking Fintech News

Finn AI, an AI-powered Chatbot Platform for Banks Finds Financial Contact Centers Overburdened by “Routine” Tasks

Fintech News Desk
by Fintech News Desk0
Finn AI, the world’s leading AI-powered conversational banking technology provider, announces the findings from its research report: What’s My Password? Customers Ask the Simplest Things: https://resources.finn.ai/Whats-My-Password-White-Paper-Press that analyzes customer service requests for banks. The research found that nearly 80% of customer call drivers are basic service requests, with the most common......
Bank of America Corporate, Commercial and Business Banking Contact Centers Earn J.D. Power Certification for the 11th Consecutive Year
Banking Fintech News

Bank of America Corporate, Commercial and Business Banking Contact Centers Earn J.D. Power Certification for the 11th Consecutive Year

Fintech News Desk
by Fintech News Desk0
For the 11th consecutive year, the J.D. Power Certified Customer Service Program has recognized Bank of America’s Corporate, Commercial and Business Banking contact centers, which include card servicing, for providing “An Outstanding Customer Service Experience.” Read More: GlobalFintechSeries Interview with Ashish Singhal, CEO and Co-Founder at CRUXPay “Congratulations to the entire......
Bright Pattern Contact Center Deployed by the Leading Real Estate Marketplace in the US
Artificial Intelligence Fintech News

Bright Pattern Contact Center Deployed by the Leading Real Estate Marketplace in the US

Fintech News Desk
by Fintech News Desk0
Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced that it was deployed by the leading real estate marketplace in the US to support customers over voice and chat. The company is dedicated to empowering consumers with data and inspiration around the place they call home.......
Bright Pattern Contact Center Deployed by the Leading Real Estate Marketplace in the US
Artificial Intelligence Fintech News

Bright Pattern Contact Center Deployed by Large Financial Institution to Support Paycheck Protection Program Amid COVID-19 Pandemic

Fintech News Desk
by Fintech News Desk0
Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was chosen by a major financial services institution to support the transition from traditional brick-and-mortar call centers to a virtual contact center with a remote workforce. Read More: Finhabits Launches Microlearning Journeys to Help Diverse Communities Build Healthy Financial......
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