Tag : cloud contact center

Lake Ridge Bank Modernizes Customer Engagement with the 8x8 XCaaS Cloud Contact Center and UC Platform
Banking Cloud News

Lake Ridge Bank Modernizes Customer Engagement with the 8×8 XCaaS Cloud Contact Center and UC Platform

Business Wire
by Business Wire0311
Trusted Financial Services Firm Deploys 8×8 to Deliver Superior Customer Service Through Company-wide Efficiency and Enhanced Collaboration 8×8, Inc., a leading integrated cloud contact center and unified communications platform provider, announced that Lake Ridge Bank has deployed the 8×8 XCaaS (eXperience Communications as a Service™) integrated cloud contact center and unified communications platform,......
Apple Federal Credit Union Chooses Talkdesk Contact Center Solution
Artificial Intelligence Cloud News

Apple Federal Credit Union Chooses Talkdesk Contact Center Solution

Fintech News Desk
by Fintech News Desk0311
Leverages Talkdesk Financial Services Experience Cloud with Jack Henry Symitar and Microsoft Teams integrations to help transform the banking experience Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, is helping Virginia-based financial cooperative Apple Federal Credit Union deliver more personalized, caring, and friendly service using the Talkdesk Financial Services Experience......
79% of CX Leaders Plan to Increase Investment in Contact Center AI and Automation
Digital Wallet Investment Services News

79% of CX Leaders Plan to Increase Investment in Contact Center AI and Automation

Fintech News Desk
by Fintech News Desk0320
Global Talkdesk Research report shows value of AI remains uncontested, but barriers persist in fully realizing scale and scope of AI ambitions Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, released its newest Talkdesk Research report, The Future of AI 2022: Progressing AI Maturity in the Contact......
Zoom to Acquire Five9
Banking Cloud Finance News

Zoom to Acquire Five9 for $14.7 Billion to Reimagine Intelligent Cloud Contact Center

Fintech News Desk
by Fintech News Desk0608
The combination of Zoom’s robust communications platform with Five9’s intelligent cloud contact center will enable organizations to reimagine the way they engage with their customers Zoom Video Communications, Inc. announced it has entered into a definitive agreement to acquire Five9, Inc., a leading provider of the intelligent cloud contact center,......
Bright Pattern Contact Center Deployed by the Leading Real Estate Marketplace in the US
Artificial Intelligence Fintech News

Bright Pattern Contact Center Deployed by the Leading Real Estate Marketplace in the US

Fintech News Desk
by Fintech News Desk0436
Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced that it was deployed by the leading real estate marketplace in the US to support customers over voice and chat. The company is dedicated to empowering consumers with data and inspiration around the place they call home.......
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