Search Results for: Contact Center

Scotiabank Applies AI and Big Data To Better Understand Customer Needs
Artificial Intelligence Banking Big Data News

Scotiabank Applies AI and Big Data To Better Understand Customer Needs

Fintech News Desk
by Fintech News Desk0
Scotiabank today announces C.MEE, a new technology that leverages big data and artificial intelligence (AI) to enable even better customer experiences (CX) with the Bank. Using AI to predict customer needs, C.MEE provides customers with relevant and timely financial advice when they need it most. Read More: GlobalFintechSeries Interview with......
Square Tops US Merchant Satisfaction Charts
B2B Business Fintech Investment Services News

Square Tops US Merchant Satisfaction Charts

Fintech News Desk
by Fintech News Desk0
With more than half (51%) of U.S. small businesses acknowledging significant sales revenue declines as a result of COVID-19, overall satisfaction with the merchant services providers that enable small businesses to process card and mobile wallet payments has declined from 2020. U.S. Merchant Services Satisfaction Study,SM released today, challenges with......
VPay Recognized for Customer Service Excellence by Stevie Awards for Fourth Consecutive Year
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VPay Recognized for Customer Service Excellence by Stevie Awards for Fourth Consecutive Year

Fintech News Desk
by Fintech News Desk0
VPay, a leading turnkey payment platform, today announced that it was awarded a Bronze Stevie® Award for the Customer Service Department of the Year, Financial Services category at the 15th annual Stevie Awards for Sales & Customer Service. This honor represents the fourth consecutive year the competition has named VPay......
2021 – The Year that Financial Institutions Conquer 2020’s Trial by
Artificial Intelligence Business Fintech Guest Posts

2021 – The Year that Financial Institutions Conquer 2020’s Trial by Fire

Caroline Platkiewicz
by Caroline Platkiewicz0
A lot has changed since the onset of the COVID-19 pandemic. Financial institutions were forced to address digital transformation, if they hadn’t already, adjust traditional workplaces and adopt new technologies to operate within the new normal. As priorities and goals changed, banks and credit unions adapted their operations to champion......
REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance
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REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance

Fintech News Desk
by Fintech News Desk0
Partnership to enable LiveVox to accept credit, debit card, and ACH payment capabilities via online portal or agent-assisted transaction, designed to boost accounts receivable and collections results Repay Holdings Corporation (NASDAQ: RPAY) (“REPAY”), a leading provider of vertically-integrated payment solutions, today announced a technology integration with LiveVox, a next-generation contact center platform.......
Talkdesk-Research-Reveals-Two-Thirds-of-Financial-Services-and-Insurance-Customers-Say-One-Bad-Experience-Dilutes-Brand-Loyalty
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Talkdesk Research Reveals Two-Thirds of Financial Services and Insurance Customers Say One Bad Experience Dilutes Brand Loyalty

Fintech News Desk
by Fintech News Desk0
Seven out of 10 customers demonstrate deeper loyalty to financial services and insurance companies that heavily invest in customer experience (CX), according to a new research study by Talkdesk, Inc., the cloud contact center for innovative enterprises. According to The CX Revolution in Financial Services and Insurance, customers have options and they......
Aptean-Enhances-Case-and-Complaint-Management-Software-Platform-with-New_-First-to-Market-Consumer-Vulnerability-Detection-Feature
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Aptean Enhances Case And Complaint Management Software Platform with New, First-to-Market Consumer Vulnerability Detection Feature

Fintech News Desk
by Fintech News Desk0
Aptean, a global provider of mission-critical enterprise software solutions, announced enhancements to its case and complaint management platform, Aptean Respond, including a first-to-market consumer vulnerability detection feature. This important new capability helps organisations deliver superior customer service that also meets key regulatory requirements for fair treatment and appropriate support of......
FinTech Company ENACOMM Powers Up with Hire of Product and Innovation Leader Kenneth Arakelian as SVP & Chief Product Officer
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ENACOMM Hires Product and Innovation Leader Kenneth Arakelian as SVP & Chief Product Officer

Fintech News Desk
by Fintech News Desk0
Enterprise-level technology solutions expert Kenneth Arakelian has been tapped by ENACOMM to spearhead advancement of the company’s suite of FinTech products and services as Senior Vice President and Chief Product Officer, ENACOMM today announced. A provider of affordable, data-driven solutions for improving the customer experience (CX), fighting financial fraud, and......
Finn AI Report: Eight Considerations for Conversational AI in Banking
Artificial Intelligence Banking Fintech News

Finn AI Report: Eight Considerations for Conversational AI in Banking

Fintech News Desk
by Fintech News Desk0
Training, datasets, and chatbot position all play an important role in AI chatbot success Finn AI, the world’s leading AI-powered conversational banking technology provider, released its research report: Eight Considerations for Conversational AI in Banking, a primer for banks that are considering implementing AI in their contact center. The report......
Constellation partners with Coconut Software to provide a powerful, integrated platform
Banking Fintech News

Constellation Partners with Coconut Software to Provide a Powerful, Integrated Platform

Fintech News Desk
by Fintech News Desk0
Coconut Software, the leading provider of customer engagement solutions for the banking and credit union industry, has announced a partnership with Constellation Digital Partners, the world’s only cloud-based suite of digital transformation services for credit unions. Read More: Finzly To Demo Finzly Flow And Digital Account Opening At FinovateWest Constellation......
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