Strong Bank Response to Paycheck Protection Program (PPP) Drives Record-High Satisfaction Among Small Business Customers, J.D. Power Finds
Proactive Response Creates Opportunity for Increased Retention and Cross-Selling After getting off to a wobbly start in the earliest days of the pandemic, the nation’s banks nailed their response to the U.S. Small Business Association’s Paycheck Protection Program (PPP), managing to administer $669 billion in relief loans to small businesses......
