Search Results for: Customer Experience

New-survey-reveals-the-vast-majority-of-insurance-customers-prefer-Conversational-AI-and-messaging-experiences
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New survey Reveals The Vast Majority Of Insurance Customers Prefer Conversational AI and Messaging Experiences

Fintech News Desk
by Fintech News Desk0
LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational AI, today announced the findings of its 2020 Survey of Consumer Preferences Around Insurance examining consumer attitudes and behavior around interactions with insurers, messaging, and conversational AI and commerce. Read More: Treasury Intelligence Solutions: Miltenyi Biotec Standardizes Corporate Payments and Bank Management With New Payments Platform......
Verint Joins Forces with Theta Lake to Reshape Collaboration Risk Mitigation Technology for Financial Firms in the Era of Hybrid Working
Banking Business Fintech News

Verint Announces Automation Solution to Improve Retail Banking Customer Experience

Fintech News Desk
by Fintech News Desk0
Seamless Integration in the Cloud Combines Branch Workforce Management and TimeTrade’s Powerful Online Scheduling to Improve Productivity and Operational Efficiency Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced an integration of its Cloud branch workforce management solution, CloudCords™, with TimeTrade Scheduler to streamline online appointment scheduling in retail banking. TimeTrade Systems,......
Talkdesk-Research-Reveals-Two-Thirds-of-Financial-Services-and-Insurance-Customers-Say-One-Bad-Experience-Dilutes-Brand-Loyalty
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Talkdesk Research Reveals Two-Thirds of Financial Services and Insurance Customers Say One Bad Experience Dilutes Brand Loyalty

Fintech News Desk
by Fintech News Desk0
Seven out of 10 customers demonstrate deeper loyalty to financial services and insurance companies that heavily invest in customer experience (CX), according to a new research study by Talkdesk, Inc., the cloud contact center for innovative enterprises. According to The CX Revolution in Financial Services and Insurance, customers have options and they......
Advanzia Bank Partners with Backbase to Accelerate Digital Transformation and Elevate Customer Experience
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Advanzia Bank Partners with Backbase to Accelerate Digital Transformation and Elevate Customer Experience

Fintech News Desk
by Fintech News Desk0
European digital bank Advanzia today announces its partnership with digital banking technology provider Backbase, a collaboration that will allow Advanzia to drive digital transformation and optimise customer experience. The long-term partnership includes the implementation of Backbase-as-a-Service (Baas) – a cloud solution that enables banks to develop and release new digital......
Bankers-Life-Uses-New-Software-to-Provide-Customers-an-Interactive-Retirement-Income-Planning-Experience
Banking Business Fintech Investment Services News

Bankers Life Uses New Software To Provide Customers An Interactive Retirement Income Planning Experience

Fintech News Desk
by Fintech News Desk0
Bankers Life, a national life and health insurance brand focused on the insurance and investment needs of Americans near or in retirement, announced today a new software tool that provides consumers efficient, more personalized assistance with retirement income planning. Through a collaboration with RetireUp, an unaffiliated entity, Bankers Life wealth management......
Santander UK partners with Personetics to improve customer digital experience and engagement through AI-driven personalised insights
Artificial Intelligence Fintech News

Santander UK Partners with Personetics to Improve Customer Digital Experience and Engagement Through AI-driven Personalised Insights

Fintech News Desk
by Fintech News Desk0
Santander has partnered with Personetics to deliver personalised AI-driven insights to increase customer engagement The new digital solution – My Money Manager – is integrated into Santander UK’s mobile banking app My Money Manager will help Santander UK’s customers be on the front foot of their financial situation Santander UK......
AI-Powered Digital Experience Platform, Flaist, Introduces Analytics that Look Into the Future of Customer Behavior
Artificial Intelligence Fintech Fintech Startups News

AI-Powered Digital Experience Platform, Flaist, Introduces Analytics that Look Into the Future of Customer Behavior

Fintech News Desk
by Fintech News Desk0
The fintech startup, Flaist, has released a new analytics tool powered by the Flaist Digital Experience platform that allows financial organizations to better understand the contexts of their customers’ intentions and sentiments. Read More: Prime Trust Launches Proprietary Core Banking Software for Fractional Assets, Including Cryptocurrency This is the first fintech platform that......
New Report from iProov: U.S. Banks Prioritize Security at the Expense of the Customer Experience
Fintech News

New Report from iProov: U.S. Banks Prioritize Security at the Expense of the Customer Experience

Fintech News Desk
by Fintech News Desk0
U.S. banks are making the online onboarding process unnecessarily complicated and missing some key opportunities to improve security and the customer experience, according to a new report from iProov, the leading provider of Genuine Presence Assurance technology. Read More: Square announces Terminal API at Unboxed 2020 Conference The report, Online Security for......
Artificial Intelligence Banking Business Featured

Are Financial Institutions Doing Enough to Boost Their Customer Experience?

Paroma Sen
by Paroma Sen0
The world over, most financial institutions and similar providers are still recovering (or trying to) from disruptions being caused in the market by the ongoing Covid-19 pandemic. But will the long-term impact of the challenges being caused by the pandemic lead to a complete overhaul in how financial institutions function?......
Planswell Fills C-Suite with Eye Towards Global Expansion
Business Fintech News

New Insta-Client™ Solution Delivers SMBs a Frictionless, Easy-Button Experience to Attract New Customers and Instantly Offer Credit Financing

Fintech News Desk
by Fintech News Desk0
Direct Performance Data and PayPossible Partner Up to Launch Full-Funnel Marketing Solution Aimed at Helping Companies Flip Qualified Prospects into Paying Customers Direct Performance Data (DPD), a leader in credit enhanced marketing, and PayPossible Inc., the go-to, turnkey point-of-sale (POS) financing platform for small and medium-sized businesses (SMBs), today announced the......
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