Search Results for: customer communications

NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and Improve Experiences
Finance Fintech News

NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and Improve Experiences

Fintech News Desk
by Fintech News Desk0
VPBank’s implementation of NICE’s voice biometrics will seamlessly secure contact center calls, reduce handle times and boost service quality NICE announced that Vietnam Prosperity Joint-Stock Commercial Bank (VPBank) has selected NICE Real-Time Authentication (RTA) to enhance call security, prevent fraud and improve customer experiences. VPBank’s adoption of NICE’s self-service authentication for its......
Ribbon Communications Announces Amended Credit Facility
Banking Cloud News

Ribbon Communications Announces Amended Credit Facility

Fintech News Desk
by Fintech News Desk0
Ribbon Communications Inc., a global provider of real time communications software and IP optical transport solutions to service providers, enterprises, and critical infrastructure sectors, announced that it has executed an amendment (“Third Amendment”) to its credit agreement. The Company’s total debt outstanding remains the same.  The amendment increased Ribbon’s existing......
Vertafore Client Communications Adds Industry-Leading Communications and Reputation Management to AMS360
Business Digital Fintech InsurTech News

Vertafore Client Communications Adds Industry-Leading Communications and Reputation Management to AMS360

Fintech News Desk
by Fintech News Desk0
Vertafore, the leader in modern insurance technology, today unveiled its modern client communications and reputation management solution for independent agencies using AMS360®. Vertafore Client Communications, powered by Rocket Referrals, will help independent agencies build stronger relationships with their clients by equipping them with tools that enable more active and meaningful client......
MPX Introduces Innovative Cloud-Based Solution for Improving Healthcare Insurance Communications
Business Fintech Investment Services News

MPX Introduces Innovative Cloud-Based Solution for Improving Healthcare Insurance Communications

Fintech News Desk
by Fintech News Desk0
HealthLinq by MPX elevates internal efficiencies and cost-savings while improving the overall member experience. MPX, a leading provider of proprietary, cloud-based solutions for print and digital communications management and delivery, is pleased to introduce HealthLinq by MPX, a comprehensive communications solution specifically designed for the healthcare insurance market. Read More:......
Emirates NBD to Implement Cloud Communications Package From Moro
Artificial Intelligence B2B Banking Business Digital Fintech News

Emirates NBD to Implement Cloud Communications Package From Moro

Fintech News Desk
by Fintech News Desk0
Moro Hub (Data Hub Integrated Solutions LLC), a subsidiary of Digital DEWA, the digital arm of Dubai Electricity and Water Authority (DEWA) in collaboration with Avaya, has partnered with Emirates NBD Bank to provide the bank with an omnichannel platform – Moro Connect. Moro Connect, built on technology powered by......
Invoice Cloud Launches Outbound Campaigns to Accelerate Customer Engagement
Fintech InsurTech Mobile Banking News

Invoice Cloud Launches Outbound Campaigns to Accelerate Customer Engagement

Fintech News Desk
by Fintech News Desk0
    New add-on feature allows Invoice Cloud clients to engage with customers     through multiple communication channels including voice, email, and text Invoice Cloud, an EngageSmart solution and the leading provider of online bill payment services, launched Outbound Campaigns, a new feature that allows companies to easily send......
Customers Bank Wins Prestigious Global Everbridge Critical Event Management Impact Award
Banking Business Fintech News

Customers Bank Wins Prestigious Global Everbridge Critical Event Management Impact Award

Fintech News Desk
by Fintech News Desk0
Customers Bank was selected as the winner of the highly coveted 2020 Best Example of Making an Impact on Business Award presented by Everbridge, an organization focused on life-saving efforts through its global Critical Event Management (CEM) platform. The largest global emergency of 2020 was the outbreak and ensuing pandemic created by......
REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance
Business Fintech News

REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance

Fintech News Desk
by Fintech News Desk0
Partnership to enable LiveVox to accept credit, debit card, and ACH payment capabilities via online portal or agent-assisted transaction, designed to boost accounts receivable and collections results Repay Holdings Corporation (NASDAQ: RPAY) (“REPAY”), a leading provider of vertically-integrated payment solutions, today announced a technology integration with LiveVox, a next-generation contact center platform.......
ApexEdge Announces Its Affiliate Partner Program, Offers Billshark’s Bill Negotiation Services in the Financial Services Marketplace to Strengthen Customer Relationships
Business Fintech News

ApexEdge Launches Partner Portal – an Extensive Customer Experience Design and API Integration Library

Fintech News Desk
by Fintech News Desk0
ApexEdge, a partner-enablement platform that offers monthly bill and subscription management solutions to support the financial health of consumers, launched its innovative new portal to support its financial institution partners bill management implementations. This detailed library of documentation helps guide all aspects of actionable insights implementation, including: strategic positioning and......
Talkdesk-Research-Reveals-Two-Thirds-of-Financial-Services-and-Insurance-Customers-Say-One-Bad-Experience-Dilutes-Brand-Loyalty
Banking Fintech Investment Services News

Talkdesk Research Reveals Two-Thirds of Financial Services and Insurance Customers Say One Bad Experience Dilutes Brand Loyalty

Fintech News Desk
by Fintech News Desk0
Seven out of 10 customers demonstrate deeper loyalty to financial services and insurance companies that heavily invest in customer experience (CX), according to a new research study by Talkdesk, Inc., the cloud contact center for innovative enterprises. According to The CX Revolution in Financial Services and Insurance, customers have options and they......
1