Search Results for: customer experience.

Hexaware-_-Active.Ai-Partner-to-Deliver-Next-Gen-Digital-Customer-Experiences-for-Banking-and-Insurance-Verticals
Banking Fintech Investment Services News

Hexaware & Active.Ai Partner to Deliver Next-Gen Digital Customer Experiences for Banking and Insurance Verticals

Fintech News Desk
by Fintech News Desk0
Hexaware, one of the fastest-growing next-generation providers of IT, BPO and Consulting Services, has announced its global strategic partnership with Active.Ai – a Fintech specializing in conversational AI for digital financial services. This joint strategy aims at leveraging digitalization and intelligent automation to empower financial institutions with higher levels of......
NTT-DATA-and-FAST-to-Help-Life-Insurers-Scale-Innovation_-Improve-Customer-Experience
Business Fintech News

NTT DATA and FAST to Help Life Insurers Scale Innovation, Improve Customer Experience

Fintech News Desk
by Fintech News Desk0
NTT DATA Services, a digital business and IT services leader, is collaborating with FAST, a Verisk company and leading software provider for the insurance and annuity industry, to deliver their shared vision of digital Third-Party Administration (TPA) and Business Processing as a Service (BPaaS). NTT DATA will leverage FAST’s microservices-based......
UnionBank acclaimed by Frost & Sullivan for leveraging innovative digital capabilities to deliver exceptional customer experiences
Artificial Intelligence Business Fintech News

Unionbank Acclaimed by Frost & Sullivan for Leveraging Innovative Digital Capabilities to Deliver Exceptional Customer Experiences

Fintech News Desk
by Fintech News Desk0
Bank takes customer experience to next level by harnessing the power of 5G, in line with the launch of its smart branch Based on its recent analysis of the Philippines’ customer experience solutions in the banking industry, Frost & Sullivan honored UnionBank of the Philippines (UnionBank) with the 2020 Philippines......
REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance
Business Fintech News

REPAY and LiveVox Announce Partnership to Enhance Customer Experience and Improve Agent Performance

Fintech News Desk
by Fintech News Desk0
Partnership to enable LiveVox to accept credit, debit card, and ACH payment capabilities via online portal or agent-assisted transaction, designed to boost accounts receivable and collections results Repay Holdings Corporation (NASDAQ: RPAY) (“REPAY”), a leading provider of vertically-integrated payment solutions, today announced a technology integration with LiveVox, a next-generation contact center platform.......
Santander Consumer Bank Launches New Virtual Agent Powered by Boost.ai to Deliver AI-Assisted Customer Service to Danish Market
Artificial Intelligence Banking Fintech News

Santander Consumer Bank Launches New Virtual Agent Powered by Boost.ai to Deliver AI-Assisted Customer Service to Danish Market

Fintech News Desk
by Fintech News Desk0
Denmark Banking Industry Set to be Disrupted by Europe’s Leading Provider of Conversational AI Boost.ai, a global leader in artificial intelligence for Fortune 1000 companies, announced today that Santander Consumer Bank has selected boost.ai’s conversational AI platform to enhance customer experience and support capacity for its Danish customers. Already a key......
Artificial Intelligence Fintech News

Emirates NBD Boosts Digital User Engagement by 300% with Lemnisk’s AI-Driven Customer Data Platform

Fintech News Desk
by Fintech News Desk0
Emirates NBD, a leading banking group in the MENAT (Middle East, North Africa, and Turkey) region, has elevated its customer-centric marketing strategy by delivering 1-to-1 personalized customer experiences via its website. The company achieved this using Lemnisk, a real-time personalization solution built on an intelligent and secure Customer Data Platform (CDP). Read......
Adyen and Microsoft Launch Network Token Optimization
Business Fintech News

Adyen to Partner With Hungry Jack’s to Improve Its Customer Service With Payment-Led Updates

Fintech News Desk
by Fintech News Desk0
Adyen (AMS: ADYEN), the global payments platform of choice for many of the world’s leading companies, today announced it has partnered with Hungry Jack’s, the Australia-based quick-service restaurant, to improve its point-of-sale (POS) terminal fleet and help unify its in-store and ecommerce channels – driving cost savings, while improving revenues and......
Talkdesk-Research-Reveals-Two-Thirds-of-Financial-Services-and-Insurance-Customers-Say-One-Bad-Experience-Dilutes-Brand-Loyalty
Banking Fintech Investment Services News

Talkdesk Research Reveals Two-Thirds of Financial Services and Insurance Customers Say One Bad Experience Dilutes Brand Loyalty

Fintech News Desk
by Fintech News Desk0
Seven out of 10 customers demonstrate deeper loyalty to financial services and insurance companies that heavily invest in customer experience (CX), according to a new research study by Talkdesk, Inc., the cloud contact center for innovative enterprises. According to The CX Revolution in Financial Services and Insurance, customers have options and they......
Improving your CX without Compromising on Customer Data Security
Banking Business Featured Fintech

Improving your CX without Compromising on Customer Data Security – Here’s How!

Paroma Sen
by Paroma Sen0
The 2020 Covid-19 pandemic that led to must-need social distancing measures and work from home policies also prompted increased use of online and internet based resources across industries. When it comes to retail and personal banking, while businesses and consumers are now adjusting to internet based mobile transactions, it is......
PAR Technology Adds Contactless Payment Provider Dash Now to Growing Brink POS® Integration Partner Ecosystem
Fintech News

PAR Technology Adds FreedomPay as New Payment Gateway Option for Brink POS® Customers

Fintech News Desk
by Fintech News Desk0
PAR’s most recent software release expands its industry-leading integration ecosystem to give customers more payment gateway options. ParTech, Inc. (ParTech), a leading global provider of point of sale (POS) software and integrated technical solutions to the restaurant industry, announced today that it has added FreedomPay, a global leader in Next Level Commerce™,......
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