Search Results for: customer service

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The ROI Gap In AI Customer Service: What Banking Leaders Are Missing

Rick DeLisi
by Rick DeLisi0
The vast majority of financial services leaders in 2025 are now starting to power their customer service interactions using AI — yet a crucial question remains. Do they truly know how well their AI is performing, and more importantly are they maximizing the value of AI? As it turns out,......
Directo Launches AI Voice Agent to Transform Customer Service in Mexican Banking
Banking News

Directo Launches AI Voice Agent to Transform Customer Service in Mexican Banking

GlobeNewswire
by GlobeNewswire0
The new conversational agent eliminates menus and keypads, allowing users to speak naturally with their bank Directo, a Mexican provider of communication solutions, has announced the launch of its AI-powered voice agent for inbound calls, following a key milestone: 1,000 successful phone conversations in which users couldn’t tell they were......
Planful Elevates Customer Service with New Innovations to Drive Even Faster Resolutions and Greater Efficiency
Cloud Finance Fintech News

Planful Elevates Customer Service with New Innovations to Drive Even Faster Resolutions and Greater Efficiency

PR Newswire
by PR Newswire0
New Enhancements Provide Customers with Faster Support, Expert Assistance, and More Resources Planful Inc., the pioneer of financial performance management cloud software, has made strategic investments designed to enhance the customer experience and further strengthen its award-winning customer engagement. Initiatives include expanding the Customer Success organization and introducing new engagement......
Lyzr AI Launches Customer Service Agent as Part of Banking Agent Hub, More to follow
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Lyzr AI Launches Customer Service Agent as Part of Banking Agent Hub, More to follow

EIN Presswire
by EIN Presswire0
Lyzr, the responsible ai focused enterprise platform for creating reliable AI agents and known for its focus on Safe and Responsible AI, is announcing the launch of its first AI agent for the banking sector. After collaborating with 30+ financial institutions, including banks and insurance organizations, Lyzr AI has developed......
Artificial Intelligence Banking Compliance management Finance Fintech Guest Posts Payment gateways

The Future of Customer Service in Financial Services: Why Big Banks Will Need Fintechs to Survive

Brian Wagner
by Brian Wagner0
Fintech disruption began in earnest two decades ago, spawning new digital-first financial giants like Xero, Monzo, Nutmeg and Paypal and today it continues at pace, creating ever more unique opportunities to address major societal issues, whilst putting ever more exciting new services into the hands of consumers.  Such is the......
Paycom-recognized-for-customer-service-excellence-by-Business-Intelligence-Group
Finance Fintech News

Paycom recognized for customer service excellence by Business Intelligence Group

Fintech News Desk
by Fintech News Desk0
This accolade comes soon after Paycom was named one of the Most Trustworthy Companies in America by Newsweek for the third consecutive year. Paycom Software, Inc., a provider of comprehensive, cloud-based human capital management software, was named a 2024 Excellence in Customer Service Award winner. Paycom is one of 18......
TaskUs Launches TaskGPT to Help Clients Unleash the Transformative Power of Generative AI in Customer Service Operations
Artificial Intelligence News

TaskUs Launches TaskGPT to Help Clients Unleash the Transformative Power of Generative AI in Customer Service Operations

GlobeNewswire
by GlobeNewswire0
TaskGPT is the latest solution from TaskUs’ AI Services Business TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced the launch of TaskGPT, a powerful customer service application powered by Generative AI. The new offering builds on TaskUs’ work......
CSI Opens Outsourced Call Center for End Users, Expanding Customer Service Capabilities for Banks
Fintech News

CSI Opens Outsourced Call Center for End Users, Expanding Customer Service Capabilities for Banks

Business Wire
by Business Wire0
CSI Call Center delivers streamlined customer service to save banks time and resources while assisting account holders’ complex and immediate inquiries CSI, a leading provider of end-to-end fintech and regtech solutions, announced the launch of its new Call Center, an outsourced customer service capability available to NuPoint core banking customers.......
Smart Money Capital Launches Innovative Technology to Provide the Best Customer Service and Pricing for Unsecured Personal and Business Loans
Lending News

Smart Money Capital Launches Innovative Technology to Provide the Best Customer Service and Pricing for Unsecured Personal and Business Loans

GlobeNewswire
by GlobeNewswire0
Smart Money Capital, a leading provider of unsecured personal and business loans, has officially launched its innovative technology platform. With a commitment to delivering the best customer service, cutting-edge technology, and competitive pricing, Smart Money Capital is poised to become a top player in the lending industry. Smart Money Capital......
BRAC Bank Selects Newgen to Deploy DMS for Faster and Better Customer Service
Banking News

BRAC Bank Selects Newgen to Deploy DMS for Faster and Better Customer Service

PR Newswire
by PR Newswire0
Enables over 2,000 co-workers across 187 branches and 8 sub-branches to transform day-to-day operations Newgen Software, a global provider of low code digital transformation platform, announced that BRAC Bank, one of the largest financial institutions, based in Dhaka, Bangladesh, has successfully implemented Newgen’s DMS. DMS is a part of Newgen’s contextual content services (ECM)......
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