Search Results for: customer service

African-Bank-Selects-CallMiner-to-Enhance-Customer-Service-Through-Advanced-Speech-Analytics
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African Bank Selects CallMiner To Enhance Customer Service Through Advanced Speech Analytics

Fintech News Desk
by Fintech News Desk0
CallMiner, the leading provider of speech and customer interaction analytics, today announced that African Bank has selected the CallMiner Eureka platform to better extract and operationalise insights from voice-based customer interactions. “With CallMiner, we will be able to create an even stronger customer experience by analysing what our customers need,......
Alacriti and Glia Partner to Strengthen Financial Institutions’ Digital Customer Service for Payments
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Alacriti and Glia Partner to Strengthen Financial Institutions’ Digital Customer Service for Payments

Fintech News Desk
by Fintech News Desk0
Alacriti integrates AI chatbot into Glia’s Digital Customer Service Platform Alacriti, a fintech company specializing in payments, today announced that it has partnered with Glia, a leading provider of Digital Customer Service. The partnership enables financial institutions to leverage Alacriti’s payments-focused AI chatbot, Ella, within Glia’s Digital Customer Service platform to......
Qi Card's Personal Banking App Brings Convenience and Security to Personal Financial Management
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Qi Card’s Dynamic Facebook Page Allows Users to Check Balances, Chat with Customer Service in Real Time

Fintech News Desk
by Fintech News Desk0
Leading fintech provider moves Iraqi citizens away from cash toward more secure and flexible digital economy The millions of Qi Card customers throughout Iraq rely on multiple customer service channels including Facebook to seek help, check balances and ask questions. The company’s Facebook page (https://www.facebook.com/qicard/) is the latest example of Qi Card’s......
Fintech InsurTech News

PFI Mega Life Ties Up With Senseforth.ai; Launches Customer Service Conversational Experience on Web and WhatsApp

Fintech News Desk
by Fintech News Desk0
PFI Mega Life Insurance, a joint-venture between Prudential Financial Inc. and Indonesia-based CT Corpora, launched a customer service conversational experience ‘Meli’ on Web and WhatsApp channels, in collaboration with Senseforth.ai, a leader in Conversational AI technology. The AI-powered conversational experience empowers the PML customers with multiple self-service options and supports......
How Customer Service Can Balance Efficiency and Security In Financial Services?
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How Customer Service Can Balance Efficiency and Security In Financial Services?

Brad Birnbaum
by Brad Birnbaum0
Efficiency may not be the number one priority for customer service in financial services when business is booming and resources are available, but the power of an efficient AND effective customer service organization can make a massive impact during both challenging and successful times. Now more than ever, customers want......
Fintech Startup, Flaist, Launches New Technology that Gives Banking and Financial Institutions AI Customer Service Agents
Artificial Intelligence Banking Fintech Fintech Startups News

Fintech Startup, Flaist, Launches New Technology that Gives Banking and Financial Institutions AI Customer Service Agents

Fintech News Desk
by Fintech News Desk0
Fintech startup, Flaist, announces the launch of a new conversational AI tool – called EVA – that helps credit unions, community, and regional banks with personalized customer service. The fintech startup, Flaist, has announced the launch of a new conversational AI tool – called EVA – that helps credit unions,......
CSI Partners With Autobooks To Enrich Relationship Between Small Businesses and Financial Institutions
Artificial Intelligence Banking Business Fintech News

CSI Partners with Revation Systems for LinkLive Banking Digital Customer Service

Fintech News Desk
by Fintech News Desk0
-LinkLive Banking provides chat and video communication solutions to enhance the customer experience in digital banking channels- Computer Services(CSI), a provider of end-to-end fintech and regtech solutions, has partnered with Revation Systems to offer community banks LinkLive Banking, a secure digital communications platform. The cloud-hosted communications software offers a broad......
Fintech News

Glia and MeridianLink® Partner to Improve Loan Origination with Digital Customer Service

Fintech News Desk
by Fintech News Desk0
Communications and collaboration platform enables financial institutions to help customers on-demand in the digital channel, increasing efficiencies and enhancing borrower experience Glia, a leading provider of Digital Customer Service, today announced that it has joined forces with MeridianLink, a developer of multi-channel account opening and loan origination platforms, to bring Digital Customer......
Sterling National Bank Partners with IPsoft’s Amelia®--Most Human AI™--to Launch Cognitive Customer Service Agent “Skye”
Artificial Intelligence News

Sterling National Bank Partners with IPsoft’s Amelia®–Most Human AI™–to Launch Cognitive Customer Service Agent “Skye”

Fintech News Desk
by Fintech News Desk0
IPsoft, the global leader in enterprise Artificial Intelligence (AI), and Sterling National Bank, the wholly-owned operating bank subsidiary of Sterling Bancorp (NYSE: STL), announced its partnership to deploy Amelia, the industry-leading Digital Employee™. Amelia is set to accelerate Sterling´s digital transformation and provide enhanced customer service. With Amelia, Sterling National Bank......
Glia Fuses Digital Customer Service with Alkami Online Banking Platform
Fintech Mobile Banking News

Glia Fuses Digital Customer Service with Alkami Online Banking Platform

Fintech News Desk
by Fintech News Desk0
Alkami brings Glia’s digital-first customer support platform to clients within an integrated cloud-based product suite Glia Technologies, Inc. (Glia), a leading provider of Digital Customer Service, announced that Alkami Technology, Inc. (Alkami), a leading cloud-based digital banking solutions provider, has integrated Glia’s Digital Customer Service platform as part of Alkami’s suite......
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