Search Results for: digital customer

Glia and Veritran Partner to Help Banks and Credit Unions Digitally Transform Customer Service Globally
Banking News

Glia and Veritran Partner to Help Banks and Credit Unions Digitally Transform Customer Service Globally

Fintech News Desk
by Fintech News Desk0
Partnership will enhance digital-first customer service, increase conversion rates, reduce call times and improve overall satisfaction  Glia, the leader in Digital Customer Service (DCS), and Veritran, a leading global Low-Code solutions provider, announced a strategic partnership to offer digital-first customer support to financial institutions worldwide. Latest Fintech News: Paytm Broadens Offline Payments Distribution,......
Forrester Despite Indian Banks Continued Focus On Digital, Quality Of Customer Experience Remains Stagnant
Banking News

Forrester Despite Indian Banks Continued Focus On Digital, Quality Of Customer Experience Remains Stagnant

Fintech News Desk
by Fintech News Desk0
In contrast, the majority of India’s credit card issuers improved their CX in 2022 Forrester due to COVID-19, more customers in India are relying on online channels for their banking needs. As India’s banks slow the rate of new branch openings, digital channels will continue to become even more important. The India Banking Customer Experience Index Rankings,......
Revation Surpasses Milestone 600th Banking Customer on Its Digital-first Contact Center as a Service Platform
Banking Finance News

Revation Surpasses Milestone 600th Banking Customer on Its Digital-first Contact Center as a Service Platform

Fintech News Desk
by Fintech News Desk0
Record growth and continued business development validate Revation’s position as the trusted CCaaS provider for the financial services industry Revation Systems, a digital Contact Center as a service platform (CCaaS) for highly regulated industries, announced a new milestone in its momentum. Today, over 600 banks and credit unions in the......
Timberland Bank Partners with Plinqit via Jack Henry’s Digital Banking Platform to Empower Customers to Support Financial Wellness
Banking News

Timberland Bank Partners with Plinqit via Jack Henry’s Digital Banking Platform to Empower Customers to Support Financial Wellness

Fintech News Desk
by Fintech News Desk0
Timberland Bank has partnered with Plinqit, the only savings platform of its kind that pays users for learning about personal finances, to give customers a simple, easy way to save and plan for future financial needs. “Community banks play a vital role in helping their customers make the best financial decisions possible,......
SafeTree Technology-led Innovation is Enhancing the Customer's Digital Journey
InsurTech News

SafeTree Technology-led Innovation is Enhancing the Customer’s Digital Journey

Fintech News Desk
by Fintech News Desk0
Customer expectations are growing rapidly and in order to keep up, the digital journey has become a very important lever for organizations to continuously engage with their customers, to have a better understanding of their expectations, and provide the desired service. Latest Fintech News: Destin POS systems Powerhouse Provider Launches New Website to Better Assist Small......
Personetics Provide Personalized Insights to Regional Bank Customers Partners With Japan’s Leading Innovator in Digital Banking, iBank
Banking News

Personetics Provide Personalized Insights to Regional Bank Customers Partners With Japan’s Leading Innovator in Digital Banking, iBank

Fintech News Desk
by Fintech News Desk0
Personetics’ financial data-driven customer engagement platform will help create a more digitalized banking experience for iBank’s regional bank partners Personetics, the leading global provider of financial data-driven personalization and customer engagement solutions for financial institutions, today announced a new partnership with iBank Marketing Co., Ltd., a subsidiary of Fukuoka Financial......
UNO Digital Bank to use BUSINESSNEXT to Empower Staff and Delight Customers
Banking News

UNO Digital Bank to use BUSINESSNEXT to Empower Staff and Delight Customers

Fintech News Desk
by Fintech News Desk0
UNO Digital Bank will power up its CRM with BUSINESSNEXT’s AI-powered solutions, CRMNEXT and COLLECTIONSNEXT BUSINESSNEXT, one of the World’s leading responsive composable banking platform by Acidaes Solutions Pvt. Ltd, today announced that UNObank Inc. will use its solutions to power UNO Digital Bank’s customer relationship management (CRM) systems. The artificial intelligence......
Digital Banking and Payments Start-up Revolut Partners with Vonage to Improve Customer Service Experience
Fintech Startups News

Digital Banking and Payments Start-up Revolut Partners with Vonage to Improve Customer Service Experience

Fintech News Desk
by Fintech News Desk0
 Revolut, which already uses the Vonage SMS API for customer authentication, will benefit from a fully-integrated experience and single source of customer support Vonage a global leader in cloud communications helping businesses accelerate their digital transformation, announced that global financial super app Revolut has selected the Vonage Contact Center (VCC) for Salesforce solution......
Technisys Delivers Differentiated Customer Experiences to Support Financial Health and Wellness in Digital Banking
Banking Digital Payments News

Technisys Delivers Differentiated Customer Experiences to Support Financial Health and Wellness in Digital Banking

Fintech News Desk
by Fintech News Desk0
With the latest release of Cyberbank Digital from Technisys, financial institutions can deliver exceptional digital-first customer journeys, across all devices and conversational apps – with speed and AI innovation Technisys, the company behind Cyberbank – the cloud-native, next-gen digital banking platform – continues to redefine the customer experience with its......
Customer Satisfaction with Canadian Bank
Finance News

Customer Satisfaction with Canadian Bank and Credit Card Digital Experience Declines, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
Homogenized Digital Platforms and Growing Consumer Financial Stress Create Challenges for Websites and Mobile Apps At a time when credit card and bank customers in Canada are using financial institution mobile apps and websites more than ever, overall satisfaction with those digital experiences is in decline. According to a series......
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