Voya Celebrates Success of 24/7 Chatbot and Emerging Artificial Intelligence Capabilities
One year since launch, Voya PAL expands upon Voya’s customer experience offerings, engaging in more than 120,000 interactions Voya Financial, Inc., announced the one-year milestone of Voya PAL, an intelligent chatbot providing customers with 24/7 service availability for their workplace benefits and savings needs. Voya PAL was introduced as part......