Tag : Contact Center

NovelVox Launches Five9 Certified Solutions for Banking, Credit Unions, Insurance, and Healthcare
Banking News

NovelVox Launches Five9 Certified Solutions for Banking, Credit Unions, Insurance, and Healthcare

PR Newswire
by PR Newswire0
Recognizing this persistent challenge, NovelVox, a pioneer in the contact center industry, has partnered with Five9 to introduce a seamlessly-integrated, business-optimized Unified Agent Desktop. Read More About Fintech Interview: Global Fintech Interview with Ralph Dangelmaier, CEO & Board Member at BlueSnap The Agent Desktop seamlessly consolidates customer information from a wide range......
Eltropy Acquires Marsview AI, Empowering Financial Institutions to Automate the Contact Center
Finance News

Eltropy Acquires Marsview AI, Empowering Financial Institutions to Automate the Contact Center

Fintech News Desk
by Fintech News Desk0
Leading Digital Communications platform for Credit Unions and Community Banks now offers one seamless platform for Text, Chat, Voice, and Video channels with advanced AI technologies to personalize experiences and streamline the Contact Center Operation Eltropy, the industry-leading Digital Communications platform for financial institutions, announced the acquisition of Marsview.ai, the......
79% of CX Leaders Plan to Increase Investment in Contact Center AI and Automation
Digital Wallet Investment Services News

79% of CX Leaders Plan to Increase Investment in Contact Center AI and Automation

Fintech News Desk
by Fintech News Desk0
Global Talkdesk Research report shows value of AI remains uncontested, but barriers persist in fully realizing scale and scope of AI ambitions Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, released its newest Talkdesk Research report, The Future of AI 2022: Progressing AI Maturity in the Contact......
Business Fintech News

INKAS Payments Wins Stevie Award For Sales & Customer Service

Fintech News Desk
by Fintech News Desk0
INKAS Payments was presented with a bronze Stevie Award in the Customer Service Success – Business Service Industries category in the 15th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development,......
Bottomline Wins Gold Stevie® Award For Customer Contact Center Of The Year
Business Fintech News

Bottomline Wins Gold Stevie® Award For Customer Contact Center Of The Year

Fintech News Desk
by Fintech News Desk0
Follows receipt of UK Customer Service Excellence Standard for 10th Successive Year Bottomline, a leading provider of financial technology that makes complex business payments simple, smart and secure, announced today that it took home a Gold Stevie Award at the 15th Stevie Awards for Sales & Customer Service. Bottomline was recognized......
Desert Financial Credit Union Streamlines the Member Authentication Process in the Contact Center with MemberPass™
Fintech News

Desert Financial Credit Union Streamlines the Member Authentication Process in the Contact Center with MemberPass™

Fintech News Desk
by Fintech News Desk0
MemberPass provides contactless, self-sovereign control over personal information to ease the authentication process for members MemberPass™, the flagship contactless identity solution powered by credit union service organization (CUSO) CULedger, has officially been deployed in Desert Financial Credit Union to provide a contactless, secure method for authenticating member identity in all of their......
American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis with SilverCloud’s Consumer Support Platform
Fintech News

American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis with SilverCloud’s Consumer Support Platform

Fintech News Desk
by Fintech News Desk0
Credit union’s self-service initiative proves invaluable at onset of pandemic, dedicated Coronavirus information center deployed across all digital channels SilverCloud, Inc., the only support solution built exclusively for the financial services industry, announced Jackson, Mich.-based American 1 Credit Union successfully deployed the company’s Consumer Support solution, including a chatbot, to provide members with 24/7 automated......
Fintech News

On Tap Credit Union® Names Laurie Jensen Senior Director of Member Engagement and Retail Delivery

Fintech News Desk
by Fintech News Desk0
Jensen, a 25+ year veteran in the Credit Union industry, brings innovative leadership along with strong project and change management expertise On Tap Credit Union®, a leader in providing consumers in local Colorado communities with innovative financial solutions for more than 60 years, is excited to welcome Laurie Jensen as......
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