Tag : Customer Experience

Arise Virtual Solutions Named a Leader in NelsonHall's 2021 NEAT Report for CX Services in BFSI
Banking Fintech InsurTech News

Arise Virtual Solutions Named a Leader in NelsonHall’s 2021 NEAT Report for CX Services in BFSI

Fintech News Desk
by Fintech News Desk0
Arise Virtual Solutions Inc., the worldwide leader in work-from-home customer support, announced its platform was recognized as a Leader in Cost Optimization Capability in NelsonHall’s NEAT Report for Customer Experience (CX) Services in Banking, Financial Services, and Insurance (BFSI). “We are genuinely excited to be named a Leader for Cost......
ZebPay
Blockchain Cryptocurrency Finance Fintech News

ZebPay Appoints Avinash Shekhar, Former COO, as Co-CEO of ZebPay

Fintech News Desk
by Fintech News Desk0
Avinash to accelerate growth in India & further ZebPay’s mission of bringing crypto and blockchain to all Indians ZebPay, India’s oldest and most widely-used Bitcoin and crypto asset exchange, today announced the appointment of Avinash Shekhar as its Co-Chief Executive Officer. The Co-CEO title will be shared with Rahul Pagidipati. While......
Synchrony Announces Organizational Changes to Accelerate Strategy and Growth
Digital Finance Fintech News

Synchrony Announces Organizational Changes to Accelerate Strategy and Growth

Fintech News Desk
by Fintech News Desk0
— Organizes partner portfolios across five platforms to deepen industry focus and enhance customer experiences — Creates Growth Organization to scale products, capabilities and services to market — Combines Technology and Operations teams to fuel digital innovation and drive operational excellence and efficiency — Company sets date for virtual Investor......
CSU Launches First Hybrid Processing Platform of Electronic Transactions in Latin America
Digital Payments News

CSU Launches First Hybrid Processing Platform of Electronic Transactions in Latin America

Fintech News Desk
by Fintech News Desk0
Company grows at a fast pace and intends to serve new markets and clients with the use of the new flexible systems platform CSU CardSystem S.A., a leading company in the Brazilian market in state-of-the-art technological solutions for payment means, customer experience and clients’ loyalty and incentives – continues to......
DigniFi Partners with TruVideo to Help Service Centers and Dealerships Close More Repair Orders with Better Clarity and Finance Options for Customers
Digital Finance News

DigniFi Partners with TruVideo to Help Service Centers and Dealerships Close More Repair Orders with Better Clarity and Finance Options for Customers

Fintech News Desk
by Fintech News Desk0
With TruVideo, Service Advisors Create Videos to Explain Needed Repairs via Text to Customers and Can Now Offer Finance Options through DigniFi DigniFi, an automotive financing platform, announced a new partnership with TruVideo, a leading video and texting platform, to help auto service centers and dealerships close more repair orders......
Apex Fintech Solutions to Launch Product Providing Investors with Immediate Access to Cash Following Sale of US Equities
Digital Fintech News

Apex Fintech Solutions to Launch Product Providing Investors with Immediate Access to Cash Following Sale of US Equities

Fintech News Desk
by Fintech News Desk0
Innovative offering to simulate instant trade settlement by making funds immediately available to investors Product to launch in Third Quarter 2021 Apex Fintech Solutions LLC (“Apex”), the “fintech for fintechs” powering innovation and the future of digital wealth management, announced it intends to launch a product that is designed to......
NorthOne Partners with The Bancorp Bank and Galileo to Offer Banking Platform for Small Businesses
Banking Fintech News

NorthOne Partners with The Bancorp Bank and Galileo to Offer Banking Platform for Small Businesses

Fintech News Desk
by Fintech News Desk0
NorthOne joins other top FinTechs in partnership with The Bancorp Bank NorthOne, the FinTech that built one of the country’s leading banking apps for small businesses, today announced that it has partnered with The Bancorp Bank, Member FDIC, to provide banking services to NorthOne’s fast growing customer base, and Galileo......
Berkshire Hills Names Heather Lashway Director of Retail Banking
Banking News

Berkshire Hills Names Heather Lashway Director of Retail Banking

Fintech News Desk
by Fintech News Desk0
Berkshire Hills Bancorp, Inc., the parent company of Berkshire Bank, a socially-responsible community-dedicated bank with locations primarily in New England and New York, today announced that Heather Lashway, a ten-year Berkshire veteran was promoted to Senior Vice President Director of Retail Banking reporting to CEO Nitin Mhatre. Tami Gunsch, current Senior Executive Vice President Head of......
EY Wins 2021 SAP® Pinnacle Awards for Partner of the Year in SAP Business Technology Platform and Experience Management
Business News

EY Wins 2021 SAP® Pinnacle Awards for Partner of the Year in SAP Business Technology Platform and Experience Management

Fintech News Desk
by Fintech News Desk0
– EY has been recognized by SAP for the eighth consecutive year – EY spotlighted as a finalist in five categories  EY announces that it has received two 2021 SAP® Pinnacle Awards for Partner of the Year – SAP Business Technology Platform and Partner of the Year – Experience Management, SAP and......
Why Digital Transformation Efforts Are Undermined by an Insufficient Focus On Process
Economy Guest Posts

Pandemic Paradox: Why Digital Transformation Efforts Are Undermined by an Insufficient Focus On Process

Mark Elkin
by Mark Elkin0
The pandemic accelerated digital transformation, made customer experience a greater differentiator, and added complexity to an already process-heavy, regulated, and risk-averse industry. While banks know they need to step up their digital transformation efforts, they’re focusing on the wrong strategies and tactics to achieve them. First, to define and document......
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