Tag : Customer Experience

Horizn Wins Best of Show Award at Finovate Europe 2020
Business News

Horizn Wins Best of Show Award at Finovate Europe 2020

Fintech News Desk
by Fintech News Desk0
Accelerates Digital Adoption for Financial Institutions Horizn is excited to announce it has been awarded “Best of Show” at Finovate Europe 2020 in Berlin. Competing with more than 60 participants, Finovate selected Horizn, which helps banks dramatically accelerate digital adoption across all channels and improve the customer experience. Horizn’s proprietary platform equips frontline......
Oracle Helps Major Insurer Streamline Customer Experience
Fintech News

Oracle Helps Major Insurer Streamline Customer Experience

Fintech News Desk
by Fintech News Desk0
Oracle Communications’ SD-WAN eliminates downtime and improves customer resolution times for F&G  F&G Annuities & Life (F&G) is using Oracle SD-WAN to boost customer service by reducing network interruptions. F&G’s network relies on virtual desktop infrastructure (VDI) to serve nearly 700,000 customers across the United States. F&G’s VDI includes business critical cloud collaboration, contact......
Three Ways AI Enables Personalized and Engaging Customer Experiences in Financial Services
Artificial Intelligence Guest Posts

Three Ways AI Enables Personalized and Engaging Customer Experiences in Financial Services

Dr. Marlene Wolfgruber
by Dr. Marlene Wolfgruber1
A lot of data would be useless without context. Many words in the human language have multiple meanings, making it hard to understand individual phrases without being aware of its context (where it was said, from whom, what prompted its delivery). Think about the term “bank” within the context of......
Qontigo Names Brian Rosenberg as Chief Revenue Officer
Business News

Qontigo Names Brian Rosenberg as Chief Revenue Officer

Fintech News Desk
by Fintech News Desk0
Financial intelligence provider Qontigo, part of Deutsche Börse Group, announced the appointment of Brian Rosenberg to the newly created position of Chief Revenue Officer. Rosenberg will lead Qontigo’s sales, marketing, applied-research and customer-experience teams across its global index and analytics business and will report to Sebastian Ceria, Chief Executive Officer. Rosenberg......
ScoreSense Leverages Machine Learning to Take Its Customer Experience to the Next Level
Fintech News

ScoreSense Leverages Machine Learning to Take Its Customer Experience to the Next Level

Fintech News Desk
by Fintech News Desk9
One Technologies Partners With Arrikto to Uniquely Tailor Its Scoresense Consumer Credit Platform to Each Individual Customer To provide customers with the most personalized credit experience possible, One Technologies, LLC has partnered with data management innovator Arrikto Inc. to incorporate Machine Learning (ML) into its ScoreSense credit platform. “To truly......
J.D. Power Recognizes Global Payments for Offering Excellent Customer Service
Fintech Startups Mobile Banking News

J.D. Power Recognizes Global Payments for Offering Excellent Customer Service

Abhishek Upadhyay
by Abhishek Upadhyay0
Payment technology and software solutions provider, Global Payments Inc., recently announced that its Integrated business has been lauded by J.D. Power for offering an “Outstanding Customer Service Experience” for phone support. This is the first instance when J.D. Power has honored a payment technology provider company. Read More: New Experian Boost......
Temenos’ SaaS Digital Banking Offering Helps US Digital Banks Go Live in 90 Days
Banking Featured Fintech Fintech Startups Insights News Risk Management

Temenos’ SaaS Digital Banking Offering Helps US Digital Banks Go Live in 90 Days

Abhishek Upadhyay
by Abhishek Upadhyay12
Temenos, a leading company that offers a cloud-based platform to provide the banking sector with fund, wealth, and lifecycle management solutions, launched a front-to-back banking SaaS specifically crafted for the US market standards. This unique offering by the banking software firm has pre-integrated U.S. banking products and services that are......
Checkout Turbulence: Ingenico and FreedomPay Study Reveals Shoppers' Frustrations and Desires at the Point of Sale
Banking Fintech News

Checkout Turbulence: Ingenico and FreedomPay Study Reveals Shoppers’ Frustrations and Desires at the Point of Sale

Fintech News Desk
by Fintech News Desk0
Ground-Breaking Study Reveals More Than Half of Consumers Have Encountered Technical Issues at Checkout; Shoppers’ Desire for Simple, Secure Transactions and Maximized Loyalty Benefits Is Driving Adoption of Contactless Ingenico Group , the global leader in seamless payment, and FreedomPay, the world’s leading consumer-centric commerce platform, revealed the results of a survey......
Learn How to Improve Your Customer Experience for a Better ROI
Fintech News

Learn How to Improve Your Customer Experience for a Better ROI

Fintech News Desk
by Fintech News Desk0
Melissa Kivett, Chief Customer Experience & Marketing Officer, Individual Solutions Group, Prudential Financial, will be the headliner at Customer Experience Ecosystem: A Frost & Sullivan Executive MindXchange, debuting in New York City on February 25, 2020. The new one-day event, Unleash the Power of Organization-Wide Customer Centricity, will offer tools, insights and connections to help organizations design a winning......
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