Tag : customer service

Luware Modernises Six’s Financial Market Communications with Cloud-Native Efficiency and Compliance
Uncategorized

Luware Modernises Six’s Financial Market Communications with Cloud-Native Efficiency and Compliance

EIN Presswire
by EIN Presswire0
Microsoft Teams-native call management and recording replace legacy systems while preserving long-term auditability Luware, a leading provider of customer service and compliance recording solutions, built natively on Microsoft Teams, with recording capabilities that integrate across multiple platforms, today announced that SIX Swiss Exchange has modernised its call management and compliance recording operations......
Castles Technology Selects Bright Pattern to Modernize Global Customer Support
Artificial Intelligence Digital Payments News

Castles Technology Selects Bright Pattern to Modernize Global Customer Support

EIN Presswire
by EIN Presswire0
Global payment provider to deploy AI-powered omnichannel platform across customer support operations Bright Pattern, a leader in AI-powered, 100% native omnichannel contact center software, today announced that Castles Technology, a global leader in Android payment acceptance devices, has selected Bright Pattern’s AI-powered omnichannel contact center platform to support its customer......
SignaPay Appoints Jeff Kump as Chief Operating Officer
Digital Payments Finance News

SignaPay Appoints Jeff Kump as Chief Operating Officer

PR Newswire
by PR Newswire0
SignaPay, payments and financial technology provider (trusted by merchants and partners nationwide for long-standing, durable relationships), announces the appointment of Jeff Kump as Chief Operating Officer (COO). In this role, Kump will help shape and scale SignaPay’s operating platform, risk framework, and service model to support the company’s continued growth......
SpryPoint Secures Strategic Growth Investment from Insight Partners
Investment Services News

SpryPoint Secures Strategic Growth Investment from Insight Partners

Cision PRWeb
by Cision PRWeb0
New capital to accelerate cloud-native utility platform expansion and market leadership SpryPoint, a provider of a cloud-native customer service and operations platform for utilities, announced a strategic growth investment from Insight Partners, a leading global software investor with over 30 years of experience scaling software companies. The investment is set......
Ecer.com Redefines Global Reach for SMEs with Intelligent Cross-Border Trade Marketplace
News Trading

Ecer.com Redefines Global Reach for SMEs with Intelligent Cross-Border Trade Marketplace

EIN Presswire
by EIN Presswire0
As the global trade landscape grows increasingly complex, Chinese small and medium-sized enterprises (SMEs) are urgently seeking to break free from traditional export bottlenecks—moving away from high-cost, long-cycle, and information-asymmetric models towards a more efficient and sustainable path to internationalization. Ecer.com, a leading global mobile B2B foreign trade marketplace, is......
ChoiceLifeQuote.com Integrates Technology and Service for Life Insurance Consumers
Fintech InsurTech News

ChoiceLifeQuote.com Integrates Technology and Service for Life Insurance Consumers

GlobeNewswire
by GlobeNewswire0
ChoiceLifeQuote.com, an online life insurance service, announced an updated digital experience designed to streamline how consumers apply for coverage. The service combines automated underwriting technology with personalized support from licensed professionals, giving consumers a faster, clearer path to protection without sacrificing customer service. Founded by Dr. James Shiver, a university......
David Morrissey joins FundBank as it launches new Dublin operation
Digital Asset Management Investments News

David Morrissey joins FundBank as it launches new Dublin operation

PR Newswire
by PR Newswire0
FundBank is pleased to announce the appointment of David Morrissey to the position of Country Head, Ireland of its new Dublin operation. A funds industry expert, David has over 30 years’ experience working within financial services, including senior leadership roles at global firms such as SEI Investments and Waystone. David......
Analytics Artificial Intelligence Banking Finance Fintech Guest Posts

The ROI Gap In AI Customer Service: What Banking Leaders Are Missing

Rick DeLisi
by Rick DeLisi0
The vast majority of financial services leaders in 2025 are now starting to power their customer service interactions using AI — yet a crucial question remains. Do they truly know how well their AI is performing, and more importantly are they maximizing the value of AI? As it turns out,......
Propellend.com Operations Provide Consumer Loan Services Online
Finance News Technology

Propellend.com Operations Provide Consumer Loan Services Online

Cision PRWeb
by Cision PRWeb0
Propellend announced the start of its consumer lending services in the U.S. market. Through its online platform, the company will make personal loan options available to qualified applicants while maintaining an efficient process for users. Propellend, a financial services company, announces the availability of its online platform providing personal loan......
Shea Insurance Group Selects Applied Digital Agency to Manage P&C and Benefits Business
Business InsurTech News

Shea Insurance Group Selects Applied Digital Agency to Manage P&C and Benefits Business

GlobeNewswire
by GlobeNewswire0
Full-service start-up brokerage launches business built on a foundational management system with native capabilities to manage the end-to-end policy lifecycle across all lines of business Applied Systems announced that Shea Insurance Group has selected Applied Digital Agency to launch and standardize their agency operations for both their P&C and Benefits......
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