Tag : customer service

InvoiceCloud Unveils New AI Initiatives to Drive the Next Generation of Digital Payments
Cloud Digital Payments Fintech News

InvoiceCloud Unveils New AI Initiatives to Drive the Next Generation of Digital Payments

Business Wire
by Business Wire0
InvoiceCloud, a leading provider of online billing and payment services, announced the active rollout of embedded generative and agentic AI technologies within its electronic bill presentment and payment (EBPP) platform. Building on its history of innovation, InvoiceCloud is committed to responsibly embedding emerging technologies to make billing and payments faster,......
Thoma Bravo Announces More Than $100M Strategic Growth Investment in HubSync
Fintech Investment Services News

Thoma Bravo Announces More Than $100M Strategic Growth Investment in HubSync

PR Newswire
by PR Newswire0
Thoma Bravo, a leading software investment firm, announced a strategic growth investment of more than $100 million in HubSync, the premier all-in-one tax and accounting platform, automating CPA firms. The investment is expected to accelerate HubSync’s product roadmap and customer service, as well as enable continued growth and innovation. HubSync is......
UATP Announces Launch of Latest Issuer, TreviPay
Digital Payments News

UATP Announces Launch of Latest Issuer, TreviPay

PR Newswire
by PR Newswire0
New Solution to Offer Customizable, Global Support Tailored to Local Market Needs UATP, the global network that enables organizations to simplify payment processes and expand their payment capabilities, announced the launch of its newest Issuer, TreviPay, designed to provide fully outsourced issuing capabilities for intermediaries and airlines globally. This cutting-edge......
WorkWave Announces Wavelytics, Delivering Data-Driven Insights to Optimize Business Growth and Profitability
Analytics Commerce Digital Payments Finance Fintech Fintech Primers Investments Markets News Payment gateways Property Recommended Stock Market Technology

WorkWave Announces Wavelytics, Delivering Data-Driven Insights to Optimize Business Growth and Profitability

PR Newswire
by PR Newswire0
Wavelytics empowers its users with a curated data warehouse, seamless and actionable insights, and access to top industry KPIs  WorkWave, a leading provider of software and solutions that help mobile service companies thrive, has announced Wavelytics, its new suite of data-driven and AI offerings, during its annual Beyond Service User Conference......
Artificial Intelligence Banking Compliance management Finance Fintech Guest Posts Payment gateways

The Future of Customer Service in Financial Services: Why Big Banks Will Need Fintechs to Survive

Brian Wagner
by Brian Wagner0
Fintech disruption began in earnest two decades ago, spawning new digital-first financial giants like Xero, Monzo, Nutmeg and Paypal and today it continues at pace, creating ever more unique opportunities to address major societal issues, whilst putting ever more exciting new services into the hands of consumers.  Such is the......
Spring Labs Unveils Zanko ComplianceAssist, Helping Financial Service Firms Ease Compliance
Finance Fintech News

Spring Labs Unveils Zanko ComplianceAssist, Helping Financial Service Firms Ease Compliance

PR Newswire
by PR Newswire0
New Module Leverages Company’s Leading Conversational AI Capabilities to Expedite Complaint Resolution Complaint management is a crucial aspect of customer service and risk management in the financial services sector. These firms—including traditional banks, fintechs and insurance companies—must adhere to various regulations and standards that require them to handle complaints in......
Arch Lending Raises $75M to Build the New Standard of Crypto Lending
Cryptocurrency Lending News

Arch Lending Raises $75 Million to Build the New Standard of Crypto Lending

PR Newswire
by PR Newswire0
The crypto-backed loan provider, backed by Galaxy Ventures, Morgan Creek Digital, Castle Island Ventures, BitGo Ventures and more, is founded on the principles of asset security, concierge client service, and product excellence. Arch Lending, the most trusted crypto-backed loan provider, announced $75M in funds raised, including an oversubscribed $5M equity seed round and a $70M loan......
OpenDialog Launches Insurance AI Co-Pilot to Transform Operational Efficiency for Insurance Providers
InsurTech News

OpenDialog Launches Insurance AI Co-Pilot to Transform Operational Efficiency for Insurance Providers

EIN Presswire
by EIN Presswire0
OpenDialog, a leader in conversational AI, announces the launch of its Insurance AI Co-Pilot, a cutting-edge solution designed for insurers, brokers, and MGAs. This innovation is set to transform productivity across teams, improve operational efficiency, and elevate customer service for policyholders. The Insurance AI Co-Pilot tackles key challenges in the insurance......
Consumers’-Growing-Demand-for-Simplicity-and-Security-Helps-U.S.-Bank-
Banking Finance Fintech News

Consumers’ Growing Demand for Simplicity and Security Helps U.S. Bank Top Javelin’s 2024 Digital Banking Scorecards

PR Newswire
by PR Newswire0
Javelin Strategy & Research released the 2024 editions of its annual Mobile Banking Scorecard and Online Banking Scorecard, with U.S. Bank earning Best in Class in both scorecards and ending Bank of America’s six-year reign atop both scorecards. The 2024 Scorecards highlight the growing importance to consumers of an intuitive experience and secure......
ExpandAP Launches the First-Ever Accounts Payable Automation App Built Natively on the Salesforce Platform
Artificial Intelligence Digital Payments News

ExpandAP Launches the First-Ever Accounts Payable Automation App Built Natively on the Salesforce Platform

PR Newswire
by PR Newswire0
The exclusive Salesforce-compatible app leverages artificial intelligence to provide 99.9% AP accuracy to small-to-midsize and enterprise businesses ExpandAP announced the launch of a first-of-its-kind artificial intelligence-powered expense, accounts payable (AP) and corporate credit card automation application built natively on the Salesforce platform. ExpandAP provides 99.9% AP accuracy to small-to-midsize and......
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