Tag : customer service

Digital Bank Oxygen Appoints New SVP following $17M Funding Round
Business Fintech Fintech Funding News

Digital Bank Oxygen Appoints New SVP following $17M Funding Round

Fintech News Desk
by Fintech News Desk0
Aakash Shah has joined the Oxygen leadership team as SVP, Head of Operations to build out a world class Operations and Customer service department during a time of rapid growth for the company. A financial services veteran, Shah brings a wealth of experience leading customer experience and service programs globally......
Global-Finance-Names-PrimeRevenue-a-World's-Best-Supply-Chain-Finance-Provider
Business Fintech Investment Services News

Global Finance Names PrimeRevenue a World’s Best Supply Chain Finance Provider

Fintech News Desk
by Fintech News Desk0
PrimeRevenue, Inc., the leading platform for working capital finance solutions, has been named a World’s Best Supply Chain Finance Provider by Global Finance Magazine. As part of the magazine’s fourteenth annual awards, PrimeRevenue won Best Platform Connecting Buyers/Sellers/Financial Institutions category. Read More:  Tuvalu Embarks On World’s First National Digital Ledger......
Leading-Call-Center-Outsourcer-partners-with-Conversational-AI-Chatbot-Provider
Artificial Intelligence Banking News

Leading Call Center Outsourcer Partners with Conversational AI Chatbot Provider

Fintech News Desk
by Fintech News Desk0
AnyHour Solutions, a leading provider of comprehensive call/contact center outsourcing services for community banks and credit unions for nearly 30 years, announces a partnership with Finn AI, the leading conversational AI-powered chatbot solution built specifically for Financial Institutions (FIs). Read More:  DeFi Platform OIN Finance Integrates With Frontier and Introduces......
Expensify.org is Accepting Proposals, Awarding up to $100K to 10 Campaigns Fighting Injustice
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Expensify Wins Top Marks for Outstanding Customer Support

Fintech News Desk
by Fintech News Desk0
Positive customer reviews across the board earn Expensify “Best Customer Support” award from TrustRadius Expensify, the world’s most popular preaccounting platform, won the award for “Best Customer Support” from TrustRadius. This award recognizes those who are the strongest in the following attribute scores: Customer Support, Usability, and Feature Sets based......
Bank-of-Prairie-du-Sac-selects-Finastra's-Fusion-Phoenix-core-to-improve-customer-experience-and-support-growth-strategy
Artificial Intelligence Fintech Investment Services Mobile Banking News

Bank of Prairie du Sac selects Finastra’s Fusion Phoenix Core To Improve Customer Experience And Support Growth Strategy

Fintech News Desk
by Fintech News Desk0
Finastra today announced that Bank of Prairie du Sac, a community bank outside of Madison, WI, will upgrade its core operating system to Fusion Phoenix to future-proof its technology. The open, modern core built on Microsoft technology, cloud delivery, and seamless integration with other technologies provided by Finastra, will improve......
LayerOne Financial Named "Best Post-trade Technology" By HFM Global
Business Fintech Investment Services News Risk Management

LayerOne Financial Named Two-Time 2020 “Best Risk Management Technology” By HFM Global

Fintech News Desk
by Fintech News Desk0
LayerOne Financial L.P., an independent, global provider of agile financial technology for the institutional investment management community, today announced it was once again named “Best Risk Management Technology” at the 2020 HFM US Services Awards. Read More: Reef Finance Becomes the Marquee Project in Pioneering Decentralized Finance with Binance, the......
AI-Powered Digital Experience Platform, Flaist, Introduces Analytics that Look Into the Future of Customer Behavior
Business Fintech Fintech Startups News

US Fintech Startup, Flaist, Becomes One of 11 Startups Selected For Prestigious Accelerator Program

Fintech News Desk
by Fintech News Desk0
The fintech startup, Flaist, has been identified as one of the top fintech startups in the world with its selection into the global fintech accelerator program – Startupbootcamp Dubai. The international program provides startups with the unique opportunity to collaborate with global industry leaders, expand their networks, fundraise and scale their businesses.......
Paysend-resolves-97--of-support-queries-within-24-hours-during-pandemic
Business Fintech News

Paysend Resolves 97% Of Support Queries Within 24 Hours During Pandemic

Fintech News Desk
by Fintech News Desk0
As the world continues its race towards total digitalization, embracing customer feedback is essential to ensure positive engagement, and to improve services by fine-tuning them to customer preferences. UK-based global FinTech firm Paysend reports that 97% of issues raised with its customer service team are resolved within 24 hours, despite additional pressure......
Applied Business Software Completes Private Equity Transaction with Lometa Capital Partners
Business Fintech News

Applied Business Software Completes Private Equity Transaction with Lometa Capital Partners

Fintech News Desk
by Fintech News Desk0
Applied Business Software, Inc. (“ABS”), the leading provider of loan servicing software to the private lending industry, today announced the closing of a strategic growth investment from Lometa Capital Partners (“Lometa”).  Lometa’s investment, made alongside a significant investment from existing management and ownership, will allow ABS to accelerate the development of......
Qi Card's Personal Banking App Brings Convenience and Security to Personal Financial Management
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Qi Card’s Dynamic Facebook Page Allows Users to Check Balances, Chat with Customer Service in Real Time

Fintech News Desk
by Fintech News Desk0
Leading fintech provider moves Iraqi citizens away from cash toward more secure and flexible digital economy The millions of Qi Card customers throughout Iraq rely on multiple customer service channels including Facebook to seek help, check balances and ask questions. The company’s Facebook page (https://www.facebook.com/qicard/) is the latest example of Qi Card’s......
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