Tag : customer service

LayerOne Financial Named "Best Post-trade Technology" By HFM Global
Business Fintech Investment Services News Risk Management

LayerOne Financial Named Two-Time 2020 “Best Risk Management Technology” By HFM Global

Fintech News Desk
by Fintech News Desk0
LayerOne Financial L.P., an independent, global provider of agile financial technology for the institutional investment management community, today announced it was once again named “Best Risk Management Technology” at the 2020 HFM US Services Awards. Read More: Reef Finance Becomes the Marquee Project in Pioneering Decentralized Finance with Binance, the......
AI-Powered Digital Experience Platform, Flaist, Introduces Analytics that Look Into the Future of Customer Behavior
Business Fintech Fintech Startups News

US Fintech Startup, Flaist, Becomes One of 11 Startups Selected For Prestigious Accelerator Program

Fintech News Desk
by Fintech News Desk0
The fintech startup, Flaist, has been identified as one of the top fintech startups in the world with its selection into the global fintech accelerator program – Startupbootcamp Dubai. The international program provides startups with the unique opportunity to collaborate with global industry leaders, expand their networks, fundraise and scale their businesses.......
Paysend-resolves-97--of-support-queries-within-24-hours-during-pandemic
Business Fintech News

Paysend Resolves 97% Of Support Queries Within 24 Hours During Pandemic

Fintech News Desk
by Fintech News Desk0
As the world continues its race towards total digitalization, embracing customer feedback is essential to ensure positive engagement, and to improve services by fine-tuning them to customer preferences. UK-based global FinTech firm Paysend reports that 97% of issues raised with its customer service team are resolved within 24 hours, despite additional pressure......
Applied Business Software Completes Private Equity Transaction with Lometa Capital Partners
Business Fintech News

Applied Business Software Completes Private Equity Transaction with Lometa Capital Partners

Fintech News Desk
by Fintech News Desk0
Applied Business Software, Inc. (“ABS”), the leading provider of loan servicing software to the private lending industry, today announced the closing of a strategic growth investment from Lometa Capital Partners (“Lometa”).  Lometa’s investment, made alongside a significant investment from existing management and ownership, will allow ABS to accelerate the development of......
Qi Card's Personal Banking App Brings Convenience and Security to Personal Financial Management
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Qi Card’s Dynamic Facebook Page Allows Users to Check Balances, Chat with Customer Service in Real Time

Fintech News Desk
by Fintech News Desk0
Leading fintech provider moves Iraqi citizens away from cash toward more secure and flexible digital economy The millions of Qi Card customers throughout Iraq rely on multiple customer service channels including Facebook to seek help, check balances and ask questions. The company’s Facebook page (https://www.facebook.com/qicard/) is the latest example of Qi Card’s......
Fintech InsurTech News

PFI Mega Life Ties Up With Senseforth.ai; Launches Customer Service Conversational Experience on Web and WhatsApp

Fintech News Desk
by Fintech News Desk0
PFI Mega Life Insurance, a joint-venture between Prudential Financial Inc. and Indonesia-based CT Corpora, launched a customer service conversational experience ‘Meli’ on Web and WhatsApp channels, in collaboration with Senseforth.ai, a leader in Conversational AI technology. The AI-powered conversational experience empowers the PML customers with multiple self-service options and supports......
Intercap Lending to Use Black Knight's Advanced Servicing Solutions Suite, Including Industry-Leading MSP Servicing System
Business Fintech News

Intercap Lending to Use Black Knight’s Advanced Servicing Solutions Suite, Including Industry-Leading MSP Servicing System

Fintech News Desk
by Fintech News Desk0
Premier Servicing Solutions Suite will help Intercap Lending enhance efficiency and customer experience – In addition to the MSP servicing system, Intercap Lending will use Black Knight’s Servicing Digital solution and the Actionable Intelligence Platform – Black Knight’s innovative solutions will help Intercap Lending operate more efficiently, reduce risk and......
LemonadeLXP Offers Access to Course Material in Content Exchange Hub
Fintech News

LemonadeLXP Offers Access to Course Material in Content Exchange Hub

Fintech News Desk
by Fintech News Desk0
LemonadeLXP, the learning experience and digital adoption platform for financial institutions, has launched its content exchange (CEX). The CEX is a library of canned courseware which LemonadeLXP clients can download to use in their digital training programs. After downloading training modules, LemonadeLXP clients can customize the training modules or use......
North American Bancard Makes Massive Enhancements to Sales Partner Program
Business Fintech News

North American Bancard Boosts Earning Potential for Sales Partners

Fintech News Desk
by Fintech News Desk0
NAB deepens its sales channel commitment with increased PEAK bonus terms and a 40x residual buyout offer North American Bancard, LLC (NAB), a progressive payment technology company dedicated to growing and nurturing its sales partner network, released two dynamic programs that provide an even greater opportunity for industry sales people......
Citi Announces New Impact Fund Investments in Seven Companies
Banking News

Citi Announces Changes to Its Foreign Exchange Vendor Platform Requirements

Fintech News Desk
by Fintech News Desk0
All foreign exchange platform vendors are required to sign the FX Global Code to achieve ‘priority’ status Citi announced a new set of requirements for its FX vendor platforms. Citi’s foreign exchange business is requiring foreign exchange platform vendors it connects through to commit to the principles of best practice......
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