Tag : customer service

DZ Bank Picks Surecomp for Trade Finance Digitisation
Banking Digital Fintech News

DZ Bank Picks Surecomp for Trade Finance Digitisation

Fintech News Desk
by Fintech News Desk0
Surecomp, the leading provider of global trade finance solutions for banks and corporates, today announced that DZ BANK, as part of its journey towards digitized trade finance operations, chose DOKA-NG to be its next generation digital trade finance platform. Read More: Aurora Mobile Partners with Taikang Life Insurance to Strengthen Smart......
M&T Bank Receives Regional and National Recognition for Exceptional Customer Service to Businesses
Banking Fintech Investment Services News

M&T Bank Receives Regional and National Recognition for Exceptional Customer Service to Businesses

Fintech News Desk
by Fintech News Desk0
M&T Bank has again been recognized as one of the country’s top banks for businesses for delivering exceptional customer service by Greenwich Associates, the nation’s top source for data and analytics about the financial services industry. M&T earned 22 regional and national Greenwich Excellence awards and three Greenwich Best Brand......
Digital Bank Oxygen Appoints New SVP following $17M Funding Round
Business Fintech Fintech Funding News

Digital Bank Oxygen Appoints New SVP following $17M Funding Round

Fintech News Desk
by Fintech News Desk0
Aakash Shah has joined the Oxygen leadership team as SVP, Head of Operations to build out a world class Operations and Customer service department during a time of rapid growth for the company. A financial services veteran, Shah brings a wealth of experience leading customer experience and service programs globally......
Global-Finance-Names-PrimeRevenue-a-World's-Best-Supply-Chain-Finance-Provider
Business Fintech Investment Services News

Global Finance Names PrimeRevenue a World’s Best Supply Chain Finance Provider

Fintech News Desk
by Fintech News Desk0
PrimeRevenue, Inc., the leading platform for working capital finance solutions, has been named a World’s Best Supply Chain Finance Provider by Global Finance Magazine. As part of the magazine’s fourteenth annual awards, PrimeRevenue won Best Platform Connecting Buyers/Sellers/Financial Institutions category. Read More:  Tuvalu Embarks On World’s First National Digital Ledger......
Leading-Call-Center-Outsourcer-partners-with-Conversational-AI-Chatbot-Provider
Artificial Intelligence Banking News

Leading Call Center Outsourcer Partners with Conversational AI Chatbot Provider

Fintech News Desk
by Fintech News Desk0
AnyHour Solutions, a leading provider of comprehensive call/contact center outsourcing services for community banks and credit unions for nearly 30 years, announces a partnership with Finn AI, the leading conversational AI-powered chatbot solution built specifically for Financial Institutions (FIs). Read More:  DeFi Platform OIN Finance Integrates With Frontier and Introduces......
Expensify.org is Accepting Proposals, Awarding up to $100K to 10 Campaigns Fighting Injustice
Business Fintech News

Expensify Wins Top Marks for Outstanding Customer Support

Fintech News Desk
by Fintech News Desk0
Positive customer reviews across the board earn Expensify “Best Customer Support” award from TrustRadius Expensify, the world’s most popular preaccounting platform, won the award for “Best Customer Support” from TrustRadius. This award recognizes those who are the strongest in the following attribute scores: Customer Support, Usability, and Feature Sets based......
Bank-of-Prairie-du-Sac-selects-Finastra's-Fusion-Phoenix-core-to-improve-customer-experience-and-support-growth-strategy
Artificial Intelligence Fintech Investment Services Mobile Banking News

Bank of Prairie du Sac selects Finastra’s Fusion Phoenix Core To Improve Customer Experience And Support Growth Strategy

Fintech News Desk
by Fintech News Desk0
Finastra today announced that Bank of Prairie du Sac, a community bank outside of Madison, WI, will upgrade its core operating system to Fusion Phoenix to future-proof its technology. The open, modern core built on Microsoft technology, cloud delivery, and seamless integration with other technologies provided by Finastra, will improve......
LayerOne Financial Named "Best Post-trade Technology" By HFM Global
Business Fintech Investment Services News Risk Management

LayerOne Financial Named Two-Time 2020 “Best Risk Management Technology” By HFM Global

Fintech News Desk
by Fintech News Desk0
LayerOne Financial L.P., an independent, global provider of agile financial technology for the institutional investment management community, today announced it was once again named “Best Risk Management Technology” at the 2020 HFM US Services Awards. Read More: Reef Finance Becomes the Marquee Project in Pioneering Decentralized Finance with Binance, the......
AI-Powered Digital Experience Platform, Flaist, Introduces Analytics that Look Into the Future of Customer Behavior
Business Fintech Fintech Startups News

US Fintech Startup, Flaist, Becomes One of 11 Startups Selected For Prestigious Accelerator Program

Fintech News Desk
by Fintech News Desk0
The fintech startup, Flaist, has been identified as one of the top fintech startups in the world with its selection into the global fintech accelerator program – Startupbootcamp Dubai. The international program provides startups with the unique opportunity to collaborate with global industry leaders, expand their networks, fundraise and scale their businesses.......
Paysend-resolves-97--of-support-queries-within-24-hours-during-pandemic
Business Fintech News

Paysend Resolves 97% Of Support Queries Within 24 Hours During Pandemic

Fintech News Desk
by Fintech News Desk0
As the world continues its race towards total digitalization, embracing customer feedback is essential to ensure positive engagement, and to improve services by fine-tuning them to customer preferences. UK-based global FinTech firm Paysend reports that 97% of issues raised with its customer service team are resolved within 24 hours, despite additional pressure......
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