Tag : customer service

Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions
Digital Payments News

Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions

Fintech News Desk
by Fintech News Desk0
Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution aimed at reducing Average Handle Time and improving......
How to Build Modern Customer Service That Matches the Growing Expectations of Banking Customers? 
Banking Fintech Guest Posts

How to Build Modern Customer Service That Matches the Growing Expectations of Banking Customers? 

Aakash Shah
by Aakash Shah0
Satisfying Banking Customers’ Expectations for Modern Customer Service While it is true that customers have ever-growing expectations about the way they like to bank, we should note that the basics of what’s important to customers have not changed in decades. Customers will never ask for a service to be more......
Buckle Adds 2 Top Insurance and Banking Industry Executives
Banking Digital Fintech News

Buckle Adds 2 Top Insurance and Banking Industry Executives

Fintech News Desk
by Fintech News Desk0
Adam Landau brings 20+ years of financial services and insurance experience; Paul Lautenshlager comes from 23 years at USAA to support gig economy drivers Buckle, a tech-enabled financial services company, has announced Adam Landau as its new Chief Information Officer. Adam comes from PURE Insurance where he spent four years in senior......
Virginia National Bankshares Corporation Completes Merger with Fauquier Bankshares
Finance Fintech News

Virginia National Bankshares Corporation Completes Merger with Fauquier Bankshares

Fintech News Desk
by Fintech News Desk0
Virginia National Bankshares Corporation, parent company of Virginia National Bank, announced today the completion of its merger of equals transaction with Fauquier Bankshares, Inc. (“Fauquier”), parent company of The Fauquier Bank. Following the completion of the merger and based on financial information as of December 31, 2020, Virginia National has......
Envision Bank Enters Agreement to Outsource Mortgage Servicing to Dovenmuehle
Finance Fintech Mobile Banking News

Envision Bank Enters Agreement to Outsource Mortgage Servicing to Dovenmuehle

Fintech News Desk
by Fintech News Desk0
Partnership Pledges Omni-Channel Convenience and Stellar Customer Care Envision Bank announced that it has signed a contract with Dovenmuehle Mortgage, Inc. (“Dovenmuehle”), one of the largest private label mortgage subservicing companies in the U.S., to support and manage its mortgage subservicing business, including customer service, payment processing, escrow administration, payoffs......
NB Private Capital Announces Name Change to Versity Investments
Business Investment Services News

NB Private Capital Announces Name Change to Versity Investments

Fintech News Desk
by Fintech News Desk0
NB Private Capital, a real estate investment firm specializing in student housing and multi-family projects, announced that it has changed its name to Versity Investments. The change was prompted by a desire to rebrand and reflect the expanding business model of the company as it grows in size, scope and......
Forward Financing Reaches $1 Billion in Funding to Underserved Small Businesses
Business Fintech News

Forward Financing Reaches $1 Billion in Funding to Underserved Small Businesses

Fintech News Desk
by Fintech News Desk0
Boston-based Fintech Company Expands Main Street’s Access to Capital During Pandemic, Achieves Major Growth Milestone Forward Financing, a financial technology company that provides flexible revenue-based financing to small businesses, announced that they have provided $1 billion in funding since their inception in 2012. The majority of this funding has gone to......
Nelnet and EKI-Digital Partner to Deliver Premier Digital Transformation Management Services to Government and Financial Services Industry
Digital Fintech News

Nelnet and EKI-Digital Partner to Deliver Premier Digital Transformation Management Services to Government and Financial Services Industry

Fintech News Desk
by Fintech News Desk0
Nelnet, a premier professional services company, and EKI-Digital, a quantitative digital transformation company, announced a partnership aimed to transform how the government and financial services industry manage their digital modernization and migration efforts. Headquartered in Lincoln, Neb., Nelnet is dedicated to delivering high-quality customer experiences and innovative technology solutions. Nelnet has......
Business Fintech News

INKAS Payments Wins Stevie Award For Sales & Customer Service

Fintech News Desk
by Fintech News Desk0
INKAS Payments was presented with a bronze Stevie Award in the Customer Service Success – Business Service Industries category in the 15th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development,......
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