Tag : Experience management

Two Keys for Evolving from Transactional to Interactional Banking
Banking Big Data Fintech Guest Posts

Two Keys for Evolving from Transactional to Interactional Banking

FalkRieker
The leading challenges of 2020 – COVID-19 and its socioeconomic fallout – are applying unprecedented new pressures on the banking industry. Every institution is trying to make processes more efficient while dealing with newly remote workforces and serving anxious customers from a distance. Let’s be honest: these are stressful times......