Tag : Talkdesk

Talkdesk survey finds half of consumers are optimistic about artificial intelligence in financial services, but age matters
Artificial Intelligence Finance Fintech News

Talkdesk survey finds half of consumers are optimistic about artificial intelligence in financial services, but age matters

Business Wire
by Business Wire0
Findings reveal a generational divide, with millennials leading the charge in interactions with artificial intelligence chatbots; older generations prefer a human touch  Generations differ in artificial intelligence (AI) chatbot usage and comfort levels. While more than half (61%) of respondents interact with a financial services chatbot monthly, this number varies......
Apple Federal Credit Union Chooses Talkdesk Contact Center Solution
Artificial Intelligence Cloud News

Apple Federal Credit Union Chooses Talkdesk Contact Center Solution

Fintech News Desk
by Fintech News Desk0
Leverages Talkdesk Financial Services Experience Cloud with Jack Henry Symitar and Microsoft Teams integrations to help transform the banking experience Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, is helping Virginia-based financial cooperative Apple Federal Credit Union deliver more personalized, caring, and friendly service using the Talkdesk Financial Services Experience......
WaFd Banks on Talkdesk to Transform Customer Experiences
Banking Fintech News

WaFd Banks on Talkdesk to Transform Customer Experiences

Fintech News Desk
by Fintech News Desk0
Delivers secure, friction-free modern banking that ‘wows’ customers with every interaction Talkdesk, Inc., a global contact center leader for customer-obsessed companies, and WaFd Bank, a full-service commercial U.S. bank, are working together to lead faster innovation and better service for banking clients by leveraging the Talkdesk Financial Services Experience Cloud for Banking, a......
79% of CX Leaders Plan to Increase Investment in Contact Center AI and Automation
Digital Wallet Investment Services News

79% of CX Leaders Plan to Increase Investment in Contact Center AI and Automation

Fintech News Desk
by Fintech News Desk0
Global Talkdesk Research report shows value of AI remains uncontested, but barriers persist in fully realizing scale and scope of AI ambitions Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, released its newest Talkdesk Research report, The Future of AI 2022: Progressing AI Maturity in the Contact......
Daily Fintech Series Roundup: Top Fintech News, Analytics and Insights 1st March 2023
Fintech News

Daily Fintech Series Roundup: Top Fintech News, Analytics and Insights

Fintech Staff Writer
by Fintech Staff Writer0
FTS Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in Fintech insights, Trending fintech news, Crypto, Fintech SaaS, Fintech Cloud, Analytics and AI ML. We will cover the role of FTS Daily Roundup and its application in various industries and......
PCI Pal Provides Secure, Compliant Payments for Talkdesk Global Customers
Digital Payments News Security

PCI Pal Provides Secure, Compliant Payments for Talkdesk Global Customers

Fintech News Desk
by Fintech News Desk0
Joint Talkdesk, PCI Pal customer relationships expand to include Air Business, Metabolic Living, Resideo, Scotts, Tucows, and Weekendesk PCI Pal, the global provider of secure payment solutions, is working closely with Talkdesk, the global customer experience leader for customer-obsessed companies, to provide a growing list of customers with innovative customer service......
Over Two-thirds of Financial Services and Insurance Firms Plan to Invest More in AI, Ecosystems, and Blockchain in the Next Two Years
Fintech Investments News

Over Two-thirds of Financial Services and Insurance Firms Plan to Invest More in AI, Ecosystems, and Blockchain in the Next Two Years

Fintech News Desk
by Fintech News Desk0
Facing growing customer expectations and a crowded marketplace, FSI organizations will look to emerging technologies to facilitate smoother client experiences and enable agents to focus on proactive engagement and long-term relationship growth  Talkdesk Research survey of 200 CX professionals in the financial services and insurance industry finds rising expectations and new......
Talkdesk Insurance Smart Service Solution Transforms Policyholder and Agent Interactions
Fintech InsurTech News

Talkdesk Insurance Smart Service Solution Transforms Policyholder and Agent Interactions

Fintech News Desk
by Fintech News Desk0
Tailor-made, enterprise-grade contact center solution makes claims process smarter, convenient, and more efficient Combines self-service and AI-assisted interactions with out-of-the-box CRM integrations to deliver more personalized engagements and faster claims resolution Allows insurers to maximize existing technology investments while modernizing their contact center to better support a highly unpredictable industry......
Talkdesk Financial Services Experience Cloud™ Reimagines the Banking Experience
Banking Fintech News

Talkdesk Financial Services Experience Cloud Reimagines the Banking Experience

Fintech News Desk
by Fintech News Desk0
First enterprise-grade contact center solution purpose-built for the financial services industry Secure, digital-first platform combines artificial intelligence (AI), analytics, and insights with out-of-the box integrations to core banking systems and processors Connects client data from all channels to power trusted, intelligent interactions that are personalized and seamless The launch of......
Talkdesk-Research-Reveals-Two-Thirds-of-Financial-Services-and-Insurance-Customers-Say-One-Bad-Experience-Dilutes-Brand-Loyalty
Banking Fintech Investment Services News

Talkdesk Research Reveals Two-Thirds of Financial Services and Insurance Customers Say One Bad Experience Dilutes Brand Loyalty

Fintech News Desk
by Fintech News Desk0
Seven out of 10 customers demonstrate deeper loyalty to financial services and insurance companies that heavily invest in customer experience (CX), according to a new research study by Talkdesk, Inc., the cloud contact center for innovative enterprises. According to The CX Revolution in Financial Services and Insurance, customers have options and they......
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