Deal enables top mortgage servicer to create the best experience for enterprise & consumer users
Sagent, a fintech company modernizing mortgage and consumer loan servicing for America’s top banks and lenders, announced an agreement extension with leading third-party mortgage servicer, Computershare Loan Services.
“Sagent’s role is to make Computershare Loan Services a hero to customers and borrowers, a stalwart to investors, and a steward of consumer protection to regulators, and we’re thrilled and grateful to go deeper into powering this full-cycle servicing experience for Computershare Loan Services and everyone they serve.”
Under the six-year agreement, Computershare Loan Services will continue to use Sagent’s loan servicing platform, LoanServ, and add the use of its LoanBoard platform, which automates onboarding of loan servicing at any scale. In addition, Computershare will evaluate Sagent’s servicing solutions such as CARE Enterprise and the Sagent Claims platform to power customer success for servicers, create the best consumer experience, and further streamline the loss mitigation process for non-performing loans.
“Sagent’s fintech solutions allow our customer service teams to manage quick, ‘one call’ outcomes for complex borrower requests, create seamless loan onboarding workflows, and automate high-volume tasks,” said Jeff Johnson, Chief Operating Officer of Computershare Loan Services in the US.
Read More: Bank of Sun Prairie Partners with 360 View to Empower Their Customer Relationship-Focused Culture
“We ensure our teams have access to the best technology so that they can continue to deliver outstanding customer service throughout the lifecycle of the mortgage, and Sagent forms an important part of our work.”
“Computershare Loan Services is one of the highest-rated sub-servicers in America because they truly understand the technicals of mortgage and non-mortgage servicing at both the enterprise and consumer levels,” said Dan Sogorka, CEO and President of Sagent.
“Sagent’s role is to make Computershare Loan Services a hero to customers and borrowers, a stalwart to investors, and a steward of consumer protection to regulators, and we’re thrilled and grateful to go deeper into powering this full-cycle servicing experience for Computershare Loan Services and everyone they serve.”
LoanServ powers fast, precise onboarding of mortgages, HELOCs, and consumer loans to maintain real-time compliance and make new borrowers happy on day one.
Read More: Piper Sandler Expands Credit Union Coverage with Addition of Jon Searles
It handles real-time, daily servicing activities on more than $1 trillion in outstanding loan balances and is the only major servicing platform that handles mortgage and non-mortgage assets.
By eliminating multi-day processes, enabling self-serve customer care, and providing real-time data, LoanServ and Sagent’s other platforms set the digital servicing standard for investors, regulators, and borrowers.
Sagent Claims provides a single, cloud-based claims management solution for preparing, validating, and filing all investor and insurer claims, which drastically simplifies a complex and resource-intensive process for servicers.
Sagent’s nimble, configurable servicing platforms help Computershare Loan Services to keep its clients’ customers and borrowers smart, fast, and aligned with today’s real-time regulations, markets, and consumer expectations.
Read More: Abra Launches Token-Based Rewards Program for Customers Powered by Crypto Perx (CPRX)
[To share your insights with us, please write to sghosh@martechseries.com ]
