Search Results for: chatbot

CFPB Issue Spotlight Analyzes "Artificial Intelligence" Chatbots in Banking
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CFPB Issue Spotlight Analyzes “Artificial Intelligence” Chatbots in Banking

Fintech News Desk
by Fintech News Desk0
Poorly deployed chatbots can impede customers from resolving problems The Consumer Financial Protection Bureau (CFPB) released a new issue spotlight on the expansive adoption and use of chatbots by financial institutions. Chatbots are intended to simulate human-like responses using computer programming and help institutions reduce the costs of customer service agents.......
Artificial Intelligence Digital Fintech News

The Ground–Breaking AI Chatbot – How ChatGPT Could Create Transformation?

Fintech Staff Writer
by Fintech Staff Writer0
This is not just a milestone in the development of AI; it has huge implications for many different types of businesses. Text-based generative AI models are still in their infancy, but they pose the potential for a revolution in productivity, the commodification of knowledge, and a reckoning for leadership development.......
Voya Celebrates Success of 24/7 Chatbot and Emerging AI Capabilities
Artificial Intelligence News

Voya Celebrates Success of 24/7 Chatbot and Emerging Artificial Intelligence Capabilities

Fintech News Desk
by Fintech News Desk0
One year since launch, Voya PAL expands upon Voya’s customer experience offerings, engaging in more than 120,000 interactions Voya Financial, Inc., announced the one-year milestone of Voya PAL, an intelligent chatbot providing customers with 24/7 service availability for their workplace benefits and savings needs. Voya PAL was introduced as part......
Landmark Credit Union and Clinc Launch Conversational AI Chatbot Clinc’s Artificial Intelligence Technology to Enable Web & Mobile Customer Support
Banking News

Landmark Credit Union and Clinc Launch Conversational AI Chatbot Clinc’s Artificial Intelligence Technology to Enable Web & Mobile Customer Support

Fintech News Desk
by Fintech News Desk0
Clinc, the leader in Conversational Artificial Intelligence technology for Banking, announced that Landmark Credit Union launched Clinc’s Virtual Banking Agent. The new voice and text-enabled chatbot enhances the experience for Landmark’s 370,000+ members seeking convenient, 24/7 access to information and support resources via the credit union’s website. Landmark is the......
Leading-Call-Center-Outsourcer-partners-with-Conversational-AI-Chatbot-Provider
Artificial Intelligence Banking News

Leading Call Center Outsourcer Partners with Conversational AI Chatbot Provider

Fintech News Desk
by Fintech News Desk0
AnyHour Solutions, a leading provider of comprehensive call/contact center outsourcing services for community banks and credit unions for nearly 30 years, announces a partnership with Finn AI, the leading conversational AI-powered chatbot solution built specifically for Financial Institutions (FIs). Read More:  DeFi Platform OIN Finance Integrates With Frontier and Introduces......
Finn AI, an AI-powered Chatbot Platform for Banks Finds Financial Contact Centers Overburdened by “Routine” Tasks
Artificial Intelligence Banking Fintech News

Finn AI, an AI-powered Chatbot Platform for Banks Finds Financial Contact Centers Overburdened by “Routine” Tasks

Fintech News Desk
by Fintech News Desk0
Finn AI, the world’s leading AI-powered conversational banking technology provider, announces the findings from its research report: What’s My Password? Customers Ask the Simplest Things: https://resources.finn.ai/Whats-My-Password-White-Paper-Press that analyzes customer service requests for banks. The research found that nearly 80% of customer call drivers are basic service requests, with the most common......
American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis with SilverCloud’s Consumer Support Platform
Fintech News

American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis with SilverCloud’s Consumer Support Platform

Fintech News Desk
by Fintech News Desk0
Credit union’s self-service initiative proves invaluable at onset of pandemic, dedicated Coronavirus information center deployed across all digital channels SilverCloud, Inc., the only support solution built exclusively for the financial services industry, announced Jackson, Mich.-based American 1 Credit Union successfully deployed the company’s Consumer Support solution, including a chatbot, to provide members with 24/7 automated......
WEX’s Health Division Introduces AI-Driven Chatbot
Artificial Intelligence Fintech News

WEX’s Health Division Introduces AI-Driven Chatbot

Fintech News Desk
by Fintech News Desk0
WEX, a leading financial technology service provider, announced the introduction of its new artificial intelligence (AI)-driven chatbot designed to enhance the personalized benefits account experience delivered by its Health division to 390,000 employers and more than 32 million consumers across the United States. Read More: COVID-19 and Automation are Changing......
RealPage Sees Success with AI ChatBot Named “Paige”
Artificial Intelligence Fintech News

RealPage Sees Success with AI ChatBot Named “Paige”

Fintech News Desk
by Fintech News Desk0
Improves Conversion at 30% Lower Cost(RealPage ) RealPage, a leading global provider of software and data analytics to the real estate industry, introduced an AI ChatBot earlier this year as part of its 24/7 Virtual Leasing Office. The ChatBot, named Paige, is part of RealPage Contact Center 3.0, designed to provide......
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SilverCloud’s Banking Chatbot Surpasses 260,000 Consumer Requests During COVID-19 Pandemic

Fintech News Desk
by Fintech News Desk0
Demand for self-service options surges in response to Coronavirus restrictions, financial institutions report 50 percent increase in overall chatbot usage SilverCloud, Inc.,  the only support solution built exclusively for the financial services industry, today announced record usage and increased demand for its artificial intelligence (AI) powered banking chatbot solution, successfully fulfilling more......
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