Search Results for: customer experiences

Payments Data and Customer Experiences Are Key to Better Loyalty and Rewards Programs
Digital Payments News

Payments Data and Customer Experiences Are Key to Better Loyalty and Rewards Programs

Fintech News Desk
by Fintech News Desk0
New research from Mercator Advisory Group examines the role of payment data and explores current trends in loyalty programs Mercator Advisory Group’s most recent report, How Payments Can Drive Better Loyalty and Rewards Programs, provides insight into the new technology driving increased personalization and better customer experiences with loyalty programs, and......
Wings Financial Delivers Personalized and Secure Customer Experiences with Nuance AI Solutions
Fintech News

Wings Financial Delivers Personalized and Secure Customer Experiences with Nuance AI Solutions

Fintech News Desk
by Fintech News Desk0
National credit union leverages Nuance’s AI-powered Intelligent Engagement platform and Gatekeeper security solution to automate and elevate digital engagement across all channels Nuance Communications, Inc.  announced that Wings Financial Credit Union, Minnesota’s largest credit union and one of the top credit unions nationally, has deployed Nuance’s Intelligent Engagement platform and Gatekeeper voice biometrics......
Temenos Supercharges Digital Banking with Micro Apps Delivering Hyper-Personalized Customer Experiences Faster
Banking Digital Mobile Banking News

Temenos Supercharges Digital Banking with Micro Apps Delivering Hyper-Personalized Customer Experiences Faster

Fintech News Desk
by Fintech News Desk0
With Temenos Infinity Micro Apps, banks can gain market traction by delivering seamless experiences at speed and ease and dramatically improving time to value With microapps, Temenos Infinity enables banks to offer human digital banking experiences tailored to specific customer needs and market segments Temenos Infinity is used by over......
Hexaware-_-Active.Ai-Partner-to-Deliver-Next-Gen-Digital-Customer-Experiences-for-Banking-and-Insurance-Verticals
Banking Fintech Investment Services News

Hexaware & Active.Ai Partner to Deliver Next-Gen Digital Customer Experiences for Banking and Insurance Verticals

Fintech News Desk
by Fintech News Desk0
Hexaware, one of the fastest-growing next-generation providers of IT, BPO and Consulting Services, has announced its global strategic partnership with Active.Ai – a Fintech specializing in conversational AI for digital financial services. This joint strategy aims at leveraging digitalization and intelligent automation to empower financial institutions with higher levels of......
UnionBank acclaimed by Frost & Sullivan for leveraging innovative digital capabilities to deliver exceptional customer experiences
Artificial Intelligence Business Fintech News

Unionbank Acclaimed by Frost & Sullivan for Leveraging Innovative Digital Capabilities to Deliver Exceptional Customer Experiences

Fintech News Desk
by Fintech News Desk0
Bank takes customer experience to next level by harnessing the power of 5G, in line with the launch of its smart branch Based on its recent analysis of the Philippines’ customer experience solutions in the banking industry, Frost & Sullivan honored UnionBank of the Philippines (UnionBank) with the 2020 Philippines......
Alfa-Bank Drives Improved Customer Experiences by Leveraging NICE Nexidia's AI-Powered Analytics Solutions
Artificial Intelligence Banking Fintech News

Alfa-Bank Drives Improved Customer Experiences by Leveraging NICE Nexidia’s AI-Powered Analytics Solutions

Fintech News Desk
by Fintech News Desk0
NICE Nexidia Analytics and NICE Quality Central boost customer loyalty, sales and optimal service processes for Alfa-Bank NICE announced that its AI-powered analytics solutions have enabled Alfa-Bank to improve customer experience. Alfa-Bank, one of the largest private commercial banks in Russia, leverages NICE Nexidia Analytics and NICE Quality Central to automatically analyze interactions and identify call......
Banking Capital Markets Fintech Guest Posts

Consider Effortless Customer Experiences to Boost the Bottom Line

Point B
by Point B0
Banks are facing unprecedented disruption from all directions. Leverage this disruption to gain a competitive advantage through innovative customer interactions.  Social distancing and the effects of COVID-19 have required multiple organizations to rethink and, in some cases, accelerate their customer experience initiatives. Financial services firms are no different. Moving forward,......
Cover Genius and AutoMatrix Empower Automotive Dealers to Improve Customer Experiences
Business News

Cover Genius and AutoMatrix Empower Automotive Dealers to Improve Customer Experiences

Fintech News Desk
by Fintech News Desk0
Offering Customized Auto Insurance at the Point-of-Sale for the First Time Cover Genius, the global insurtech leader whose insurance and warranty distribution platform provides protection for the customers of some of the world’s largest online companies, has partnered with dealer management software (DMS) company, AutoMatrix, to give dealerships the unprecedented......
Three Ways AI Enables Personalized and Engaging Customer Experiences in Financial Services
Artificial Intelligence Guest Posts

Three Ways AI Enables Personalized and Engaging Customer Experiences in Financial Services

Dr. Marlene Wolfgruber
by Dr. Marlene Wolfgruber1
A lot of data would be useless without context. Many words in the human language have multiple meanings, making it hard to understand individual phrases without being aware of its context (where it was said, from whom, what prompted its delivery). Think about the term “bank” within the context of......
Avalara Adds Generative Chat to Bolster Support and Product Experiences for Customers and Partners
Artificial Intelligence Finance Fintech News

Avalara Adds Generative Chat to Bolster Support and Product Experiences for Customers and Partners

PR Newswire
by PR Newswire0
New AI-powered assistant ‘Avi’ is available in the Avalara Global Support Portal and the Avalara Portal product interface making it faster and easier for customers and partners to find answers and resolve issues Avalara, Inc., a leading provider of tax compliance automation software for businesses of all sizes, today announced......
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