Search Results for: "customer experience"

OvationCXM Releases 2022 Financial Services CXM Impact Report Evaluating Customer Experience With Financial Institutions
Banking News

OvationCXM Releases 2022 Financial Services CXM Impact Report Evaluating Customer Experience With Financial Institutions

Fintech News Desk
by Fintech News Desk0
The study notes an overwhelming frustration facing business owners during their banking experience OvationCXM, a global leader in customer experience management (CXM), announces the findings of its 2022 Financial Services CXM Impact Report. The company surveyed 4,073 business owners and operators in Q4 to uncover significant pain points that they......
Galileo and Technisys Redefine the Digital Banking Customer Experience with Cyberbank Digital-as-a-Service
Banking News

Galileo and Technisys Redefine the Digital Banking Customer Experience with Cyberbank Digital-as-a-Service

Fintech News Desk
by Fintech News Desk0
Galileo empowers financial institutions to create and deliver novel and tailored customer experiences as they scale with Cyberbank Digital Galileo Financial Technologies, LLC, a leading financial technology company and Technisys, the company behind Cyberbank, the cloud-native, next-gen digital banking platform – both companies owned and operated independently by SoFi Technologies, Inc.......
WaFd Banks on Talkdesk to Transform Customer Experiences
Banking Fintech News

WaFd Banks on Talkdesk to Transform Customer Experiences

Fintech News Desk
by Fintech News Desk0
Delivers secure, friction-free modern banking that ‘wows’ customers with every interaction Talkdesk, Inc., a global contact center leader for customer-obsessed companies, and WaFd Bank, a full-service commercial U.S. bank, are working together to lead faster innovation and better service for banking clients by leveraging the Talkdesk Financial Services Experience Cloud for Banking, a......
Dippin’ Dots Delivers Sweet Treats and an Engaging Customer Experience with BigCommerce
Commerce News

Dippin’ Dots Delivers Sweet Treats and an Engaging Customer Experience with BigCommerce

Fintech News Desk
by Fintech News Desk0
Elite Partner Groove Commerce leverages BigCommerce’s modern open SaaS platform to build site that addresses fulfillment challenges and captures the brand’s fun and imaginative spirit BigCommerce, a leading Open SaaS ecommerce platform for fast-growing and established B2C and B2B brands, announced the launch of popular frozen treat brand Dippin’ Dots......
Perch Insights Closes $2.9M Seed Funding on Proven Business Intelligence Solution for Customer Experience Management
E-commerce Fintech News

Perch Insights Closes $2.9 Million Seed Funding on Proven Business Intelligence Solution for Customer Experience Management

Fintech News Desk
by Fintech News Desk0
Early success with large FinTech and e-Commerce clients prompts spin-off from Full Potential Solutions Inc. Perch Insights closed on a $2.9 million seed funding round from individual investors to expand its software as a service (Saas) product that provides data-driven insights for customer experience (CX) leadership teams to increase customer lifetime......
Simpl Partners with Blue Tokai Coffee Roasters to Elevate Online Customer Experience Through Pay-in-3 and Seamless Checkout
Digital Payments News

Simpl Partners with Blue Tokai Coffee Roasters to Elevate Online Customer Experience Through Pay-in-3 and Seamless Checkout

Fintech News Desk
by Fintech News Desk0
Simpl and Blue Tokai Coffee Roasters’ alliance to provide customers with a hassle-free deferred payment option. Simpl, India favourite checkout partner said it has tied up with Blue Tokai Coffee Roasters, India’s largest and fastest-growing specialty coffee brand, to offer seamless checkout solutions. With this strategic partnership, both companies take a......
Anaptyss helps Global Banking and Financial Services Institutions Deliver Exceptional Customer Experiences
Banking News

Anaptyss helps Global Banking and Financial Services Institutions Deliver Exceptional Customer Experiences

Fintech News Desk
by Fintech News Desk0
Amid fierce competition, borrower expectations, and rising rates, the goal is to deliver delightful services for customers while ensuring execution excellence and audit compliance. For one of it’s customers On Q Financial, Digital Knowledge Operations™ assures the outcomes through careful integration of Robotic Process Automation, process re-engineering, and robust quality......
Forrester Despite Indian Banks Continued Focus On Digital, Quality Of Customer Experience Remains Stagnant
Banking News

Forrester Despite Indian Banks Continued Focus On Digital, Quality Of Customer Experience Remains Stagnant

Fintech News Desk
by Fintech News Desk0
In contrast, the majority of India’s credit card issuers improved their CX in 2022 Forrester due to COVID-19, more customers in India are relying on online channels for their banking needs. As India’s banks slow the rate of new branch openings, digital channels will continue to become even more important. The India Banking Customer Experience Index Rankings,......
Fintechs Must Embrace a Good Customer Experience to Compete
Analytics B2B B2C Guest Posts Insights

Fintechs Must Embrace a Good Customer Experience (CX) to Compete

Daniel Siekmann
by Daniel Siekmann0
Whether due to pandemic-related factors or consumers’ ongoing desire for more convenient banking options, the fintech sector is booming. In the first quarter of 2022 alone, venture capital investments in fintech startups topped $29 billion, and the median pre-money valuation for late-stage fintech companies hit $257.5 million. That’s 44.5 percent......
Unocoin Collaborates With CleverTap to Offer Its Users Omnichannel Customer Experiences
Cryptocurrency News

Unocoin Collaborates With CleverTap to Offer Its Users Omnichannel Customer Experiences

Fintech News Desk
by Fintech News Desk0
CleverTap, the modern, integrated retention cloud, today announced it has partnered with Unocoin, India’s first crypto exchange, to optimize, accelerate their user engagement, and provide a seamless omnichannel customer experience. Latest Fintech News: KOHO and Mastercard Collaborate to Offer New Product to Canadians Through this collaboration, and by integrating CleverTap’s solution......
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