Search Results for: "customer experience"

Lendmark Financial Services Selects AskNicely to Elevate Its Customer Experience and Empower Employees
Finance News

Lendmark Financial Services Selects AskNicely to Elevate Its Customer Experience and Empower Employees

Fintech News Desk
by Fintech News Desk0
Leading consumer finance company leverages the world’s first Frontline Success Platform to help managers better coach and reward loan consultants across locations, enhancing NPS scores considerably AskNicely, a leader in customer experience software for service businesses, announced that Lendmark Financial Services, a leading provider of household credit and consumer loan......
Technisys Delivers Differentiated Customer Experiences to Support Financial Health and Wellness in Digital Banking
Banking Digital Payments News

Technisys Delivers Differentiated Customer Experiences to Support Financial Health and Wellness in Digital Banking

Fintech News Desk
by Fintech News Desk0
With the latest release of Cyberbank Digital from Technisys, financial institutions can deliver exceptional digital-first customer journeys, across all devices and conversational apps – with speed and AI innovation Technisys, the company behind Cyberbank – the cloud-native, next-gen digital banking platform – continues to redefine the customer experience with its......
Franklin Mutual Insurance Group Selects Guidewire Cloud to Enhance Customer Experience for Business Growth
InsurTech News

Franklin Mutual Insurance Group Selects Guidewire Cloud to Enhance Customer Experience for Business Growth

Fintech News Desk
by Fintech News Desk0
New Jersey Property and Casualty (P&C) insurer to leverage Guidewire Cloud to increase business agility and deliver more value to agents, employees, and policyholders Franklin Mutual Insurance Group, a P&C insurance provider for New Jersey residents and business owners, and Guidewire announced that Franklin Mutual Insurance has selected Guidewire Cloud to......
BanBajío Elevates Digital Customer Experience with Volante Technologies
Cloud Digital Payments News

BanBajío Elevates Digital Customer Experience with Volante Technologies

Fintech News Desk
by Fintech News Desk0
Starts payments modernization journey with Payments as a Service (PaaS) provider as part of ambitious digital transformation plan Volante Technologies, the global leader in cloud payments and financial messaging, is collaborating with Banco del Bajío on its payments modernization initiatives. As an integral part of the bank’s broader digital transformation program, BanBajío......
ActionIQ Releases Industry First B2B Customer Experience Scorecard
B2B News

ActionIQ Releases Industry First B2B Customer Experience Scorecard

Fintech News Desk
by Fintech News Desk0
ActionIQ, the leading Enterprise Customer Data Platform (CDP), made available the CX IQ Scorecard for the B2B Technology industry. The CX IQ Scorecard is a self-service tool solution that allows B2B Brands to benchmark their Customer Experience performance against their industry peers and customer preferences. The industry-first scorecard is based......
Payments Data and Customer Experiences Are Key to Better Loyalty and Rewards Programs
Digital Payments News

Payments Data and Customer Experiences Are Key to Better Loyalty and Rewards Programs

Fintech News Desk
by Fintech News Desk0
New research from Mercator Advisory Group examines the role of payment data and explores current trends in loyalty programs Mercator Advisory Group’s most recent report, How Payments Can Drive Better Loyalty and Rewards Programs, provides insight into the new technology driving increased personalization and better customer experiences with loyalty programs, and......
First Internet Bank Eliminates Overdraft Fees to Enhance Customer Experience
Banking News

First Internet Bank Eliminates Overdraft Fees to Enhance Customer Experience

Fintech News Desk
by Fintech News Desk0
For many consumers and small business owners, the result of one or more overdraft fees can be devastating. In response, First Internet Bank has announced that it is removing overdraft fees on personal and small business deposit accounts. This change has been made to deliver a better – and less costly –......
Clickatell’s “Chat 2 Pay” Enables Brands to Extend Digital Commerce Offering with Secure, Effortless Payments in Chat Channels
Commerce News

99% of Customer Service Executives Recognize Using Chat with Customers Strengthens Customer Experience

Fintech News Desk
by Fintech News Desk0
Clickatell’s new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet revenue goals Clickatell, CPaaS innovator and Chat Commerce leader, launches its latest Chat Commerce Trends Report, revealing 99% of customer service executives recognize benefits to using chat with customers......
Vergent Partners with Outsourcing Solutions Group For Accounts Receivable Services
Lending News

Vergent LMS Partners with Universal Contact Centers to Provide First-Party Customer Experience Service

Fintech News Desk
by Fintech News Desk0
Vergent LMS, a premier fintech lending platform, announced its partnership with Universal Contact Centers (UCC), a full-service bilingual contact center, to jointly integrate and market each other’s services. UCC provides nearshore, first-party staffing for a wide range of services, including customer experience, quality assurance, collections and social media management in the consumer lending industry. Based in Tijuana, Mexico, UCC’s bilingual......
Magnolia Digital Experience Platform Achieves SAP Certification as Integrated With SAP Customer Experience Solutions
Commerce News

Magnolia Digital Experience Platform Achieves SAP Certification as Integrated With SAP Customer Experience Solutions

Fintech News Desk
by Fintech News Desk0
Magnolia International Ltd announced its Magnolia Digital Experience Platform (DXP) 6.2 has achieved SAP certification as integrated with SAP Customer Experience solutions to deliver increased flexibility for content management with SAP Commerce and the ability to create better customer engagement. “Our forward-thinking customers are looking to create rich, engaging shopping......
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