Search Results for: Customer Experience

Digital Banking and Payments Start-up Revolut Partners with Vonage to Improve Customer Service Experience
Fintech Startups News

Digital Banking and Payments Start-up Revolut Partners with Vonage to Improve Customer Service Experience

Fintech News Desk
by Fintech News Desk0
 Revolut, which already uses the Vonage SMS API for customer authentication, will benefit from a fully-integrated experience and single source of customer support Vonage a global leader in cloud communications helping businesses accelerate their digital transformation, announced that global financial super app Revolut has selected the Vonage Contact Center (VCC) for Salesforce solution......
Technisys Delivers Differentiated Customer Experiences to Support Financial Health and Wellness in Digital Banking
Banking Digital Payments News

Technisys Delivers Differentiated Customer Experiences to Support Financial Health and Wellness in Digital Banking

Fintech News Desk
by Fintech News Desk0
With the latest release of Cyberbank Digital from Technisys, financial institutions can deliver exceptional digital-first customer journeys, across all devices and conversational apps – with speed and AI innovation Technisys, the company behind Cyberbank – the cloud-native, next-gen digital banking platform – continues to redefine the customer experience with its......
Customer Satisfaction with Canadian Bank
Finance News

Customer Satisfaction with Canadian Bank and Credit Card Digital Experience Declines, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
Homogenized Digital Platforms and Growing Consumer Financial Stress Create Challenges for Websites and Mobile Apps At a time when credit card and bank customers in Canada are using financial institution mobile apps and websites more than ever, overall satisfaction with those digital experiences is in decline. According to a series......
Customer Satisfaction with Bank and Credit Card Digital Experience Declines, J.D. Power Finds
Digital Payments News

Customer Satisfaction with Bank and Credit Card Digital Experience Declines, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
Perfect Storm of Rising Customer Expectations and Faltering Economy Creates New Challenges for Websites and Mobile Apps Many retail bank and credit card customers are financially stressed, and they want their bank and credit card providers to recognize that and help them manage their finances accordingly via their websites and......
Payments Data and Customer Experiences Are Key to Better Loyalty and Rewards Programs
Digital Payments News

Payments Data and Customer Experiences Are Key to Better Loyalty and Rewards Programs

Fintech News Desk
by Fintech News Desk0
New research from Mercator Advisory Group examines the role of payment data and explores current trends in loyalty programs Mercator Advisory Group’s most recent report, How Payments Can Drive Better Loyalty and Rewards Programs, provides insight into the new technology driving increased personalization and better customer experiences with loyalty programs, and......
Guardian Group Selects Sapiens to Revolutionize Customer Acquisition Solution and Improve Agents' Experience
InsurTech News

Guardian Group Selects Sapiens to Revolutionize Customer Acquisition Solution and Improve Agents’ Experience

Fintech News Desk
by Fintech News Desk0
Sapiens modern, intuitive solution for electronic application and illustrations empowers Guardian with an exceptional agent experience Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, announced that Guardian Group, a $1 billion carrier serving 21 countries across the English and Dutch Caribbean, is integrating Sapiens’ customer acquisition......
First Internet Bank Eliminates Overdraft Fees to Enhance Customer Experience
Banking News

First Internet Bank Eliminates Overdraft Fees to Enhance Customer Experience

Fintech News Desk
by Fintech News Desk0
For many consumers and small business owners, the result of one or more overdraft fees can be devastating. In response, First Internet Bank has announced that it is removing overdraft fees on personal and small business deposit accounts. This change has been made to deliver a better – and less costly –......
Clickatell’s “Chat 2 Pay” Enables Brands to Extend Digital Commerce Offering with Secure, Effortless Payments in Chat Channels
Commerce News

99% of Customer Service Executives Recognize Using Chat with Customers Strengthens Customer Experience

Fintech News Desk
by Fintech News Desk0
Clickatell’s new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet revenue goals Clickatell, CPaaS innovator and Chat Commerce leader, launches its latest Chat Commerce Trends Report, revealing 99% of customer service executives recognize benefits to using chat with customers......
Third Coast Bank Chooses KlariVis to Boost Customer Experience
Analytics News

Third Coast Bank Chooses KlariVis to Boost Customer Experience

Fintech News Desk
by Fintech News Desk0
KlariVis, a fast-growing enterprise dashboard and analytics solution for the financial services industry, announced its new relationship with Third Coast Bank SSB as a key analytics tool for the bank’s future. “Data gives us meaningful insight into what our customers need,” says Billie Connally, SVP Director of Retail Strategy for Third......
Verifone Enables PayPal for Living Spaces Online, Upgrading the Customer Experience
Digital Payments E-commerce News

Verifone Enables PayPal for Living Spaces Online, Upgrading the Customer Experience

Fintech News Desk
by Fintech News Desk0
Leading home furnishings retailer Living Spaces enabled PayPal payments on its website by connecting to Verifone’s Cloud Services and Advanced Payment Method (APM) platform at the end of last year, just in time for the holiday shopping season. Once live, consumers immediately recognized and began using this fast, secure and familiar payment......
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