Search Results for: Customer Satisfaction

InvoiceCloud Customer Ellington Mutual Achieves 7x Increase in AutoPay Adoption
Digital Payments News

InvoiceCloud Customer Ellington Mutual Achieves 7x Increase in AutoPay Adoption

Fintech News Desk
by Fintech News Desk0
Ellington Mutual Insurance Company has leveraged InvoiceCloud, an EngageSmart solution for online bill payment services, to streamline payment processes and maximize operational efficiencies. Since implementing InvoiceCloud’s payment solution, Ellington Mutual has experienced a 7x increase in its AutoPay adoption and discovered new opportunities to increase customer satisfaction. “InvoiceCloud’s solution not only met our......
Doma Technology-First Title Solution Enables Financial Freedom for Point Home Equity Customers
Finance News

Doma Technology-First Title Solution Enables Financial Freedom for Point Home Equity Customers

Fintech News Desk
by Fintech News Desk0
Doma Holdings, Inc. a leading force for disruptive change in the real estate industry announced that Point, a home equity financial platform, is leveraging the Doma Intelligence platform to quickly scale its operations and provide more financial freedom to its customers. Through Doma’s machine learning-driven Intelligence Platform, Point is experiencing......
Glia Launches Glia Virtual Assistants for Digital Banking, Integrating Conversational AI as a Core Part of its Digital Customer Service Platform
Banking Digital Wallet News

Glia Launches Glia Virtual Assistants for Digital Banking, Integrating Conversational AI as a Core Part of its Digital Customer Service Platform

Fintech News Desk
by Fintech News Desk0
GVAs enhance customer experience and drive new efficiencies by seamlessly combining conversational self-service with high-touch human guidance on a single platform Glia, the leading provider of Digital Customer Service (DCS), announced Glia Virtual Assistants (GVAs) to help companies improve resolution times and lower costs while providing seamless customer experiences that blend virtual......
Personetics Provide Personalized Insights to Regional Bank Customers Partners With Japan’s Leading Innovator in Digital Banking, iBank
Banking News

Personetics Provide Personalized Insights to Regional Bank Customers Partners With Japan’s Leading Innovator in Digital Banking, iBank

Fintech News Desk
by Fintech News Desk0
Personetics’ financial data-driven customer engagement platform will help create a more digitalized banking experience for iBank’s regional bank partners Personetics, the leading global provider of financial data-driven personalization and customer engagement solutions for financial institutions, today announced a new partnership with iBank Marketing Co., Ltd., a subsidiary of Fukuoka Financial......
Lendmark Financial Services Selects AskNicely to Elevate Its Customer Experience and Empower Employees
Finance News

Lendmark Financial Services Selects AskNicely to Elevate Its Customer Experience and Empower Employees

Fintech News Desk
by Fintech News Desk0
Leading consumer finance company leverages the world’s first Frontline Success Platform to help managers better coach and reward loan consultants across locations, enhancing NPS scores considerably AskNicely, a leader in customer experience software for service businesses, announced that Lendmark Financial Services, a leading provider of household credit and consumer loan......
OneStream Continues Strong Growth and Expands Customer Base in First Half of 2022
Finance News

OneStream Continues Strong Growth and Expands Customer Base in First Half of 2022

Fintech News Desk
by Fintech News Desk0
CPM software provider reports Annual Recurring Revenue up more than 60% year-over-year, crossing over $250 million in the second quarter OneStream, a leader in corporate performance management (CPM) solutions for the world’s leading enterprises, announced that its Annual Recurring Revenue reached over $250 million in the second quarter ending June......
Glia Acquires Finn AI to Deliver Turnkey Banking Virtual Assistants for Enhanced Digital Customer Service
Finance News

Glia Acquires Finn AI to Deliver Turnkey Banking Virtual Assistants for Enhanced Digital Customer Service

Fintech News Desk
by Fintech News Desk0
Finn AI’s state-of-the-art Conversational AI solution and deep financial services expertise complement Glia’s industry-leading DCS platform Glia, the leading provider of Digital Customer Service, has acquired Finn AI, the premier AI-powered chatbot platform for banks and credit unions. The deal aims to mainstream virtual assistants for financial services companies by making......
Retail Banks Miss the Mark on Financial Advice as Customer Expectations Grow, J.D. Power Finds
Banking News

Retail Banks Miss the Mark on Financial Advice as Customer Expectations Grow, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
Capital One Ranks Highest in Customer Satisfaction with Retail Banking Advice Facing a toxic combination of rising household costs, a looming recession and record levels of debt, fully 59% of retail bank customers say they expect their financial institutions to help them improve their financial health. The problem is, according......
Payveris Introduces Loan Payments for Financial Institutions to Offer Customers Integrated Real-Time Payment Methods & Channels
Digital Payments News

Payveris Introduces Loan Payments for Financial Institutions to Offer Customers Integrated Real-Time Payment Methods & Channels

Fintech News Desk
by Fintech News Desk0
Loan Payments is built by Paymentus, recognized by Aite-Novarica as the “Best in Class” industry leader for Biller Direct EPPP solutions New Payveris service is powered by the Instant Payment Network®, the only integrated ecosystem of real-time digital bill presentment, payment and money movement capabilities in the market Payveris, a......
The Banking Technology That’s Cutting Down Wait Times for Customers
Banking Guest Posts Insights

The Banking Technology That’s Cutting Down Wait Times for Customers

Rohit Bhosale
by Rohit Bhosale0
Over the past few years, we’ve seen tremendous innovation of banking technology across the banking sector. With headlines of bricks and mortar branches diminishing, the emergence of new challenger banks has piled the pressure on financial firms to elevate their digital customer experience (CX). The industry has responded by investing......
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