Search Results for: Customer service

Visionary Global Fintech Companies Invest in Customer Service Experience by Partnering with Helpshift
Digital Payments Fintech News

Visionary Global Fintech Companies Invest in Customer Service Experience by Partnering with Helpshift

Fintech News Desk
by Fintech News Desk0
Financial platforms leverage systems to keep customers in-app for help Helpshift, the established leader for in-app customer service in the mobile gaming industry, has set its sights on expanding its services to the rapidly growing fintech industry. Helpshift had long predicted an all-mobile shift of payments, financial management and general......
Premier Crypto Exchange Selects eGain for Knowledge-Powered Customer Service
Cryptocurrency Currency Exchange News

Premier Crypto Exchange Selects eGain for Knowledge-Powered Customer Service

Fintech News Desk
by Fintech News Desk0
eGain, the leading cloud platform for customer engagement automation, announced that a leading cryptocurrency exchange has selected the eGain Knowledge Hub™ to provide customer service. Crypto customers are savvy, and their queries tend to be complex. Moreover, fast-changing government regulations require compliance across customer interactions, transactional record keeping, and information......
Glia's Dan Michaeli And Rick Delisi Create Playbook For Delivering A Five-star Experience For Today's Customers In "Digital Customer Service," Published Today By Wiley
Banking Digital Fintech News

Glia’s Dan Michaeli And Rick Delisi Create Playbook For Delivering A Five-star Experience For Today’s Customers In “Digital Customer Service,” Published Today By Wiley

Fintech News Desk
by Fintech News Desk0
Glia, a leading provider of Digital Customer Service, announced that Dan Michaeli, CEO and co-founder, and Rick DeLisi, lead research analyst and co-author of The Effortless Experience, have launched their book: Digital Customer Service: Transforming Customer Experience for an On-Screen World. The book was published by Wiley, and is available through Amazon, Barnes & Noble and wherever books......
Glia Continues to Expand Digital Customer Service with Banks Representing More Than $2.4 Trillion in Assets
Banking Digital Mobile Banking News

Glia Continues to Expand Digital Customer Service with Banks Representing More Than $2.4 Trillion in Assets

Fintech News Desk
by Fintech News Desk0
More than 200 financial institutions around the world embrace Digital Customer Service platform to strengthen customer relationships and improve the user experience Glia, a leading provider of Digital Customer Service, announced that more than 35 additional banks across the globe, representing over $2.4 trillion in total assets, have selected its communications and......
NXTsoft and Finn AI Partner to Deliver Frictionless AI-Driven Customer Service Experience to Financial Institution Customers
Banking Digital Fintech Mobile Banking News

NXTsoft and Finn AI Partner to Deliver Frictionless AI-Driven Customer Service Experience to Financial Institution Customers

Fintech News Desk
by Fintech News Desk0
NXTsoft and Finn AI established a partnership to pre-integrate API connectivity into Finn AI’s conversational AI-chatbot designed for banks and credit unions NXTsoft, the market leader in comprehensive, secure API connectivity for fintechs and financial institutions and Vancouver, BC-based Finn AI (finn.ai), a company that builds conversational AI for banks......
Glia Partners with Duck Creek Technologies to Provide Enhanced Digital Customer Service Capabilities to P&C Insurers
InsurTech News

Glia Partners with Duck Creek Technologies to Provide Enhanced Digital Customer Service Capabilities to P&C Insurers

Fintech News Desk
by Fintech News Desk0
Partnership enables agents and insureds to have more seamless, efficient experiences Glia, a leading provider of Digital Customer Service, announced today that it has partnered with Duck Creek Technologies, a leading provider of SaaS insurance core systems, to offer Duck Creek’s customers Glia’s Digital Customer Service platform. This enables insurers to......
How to Build Modern Customer Service That Matches the Growing Expectations of Banking Customers? 
Banking Fintech Guest Posts

How to Build Modern Customer Service That Matches the Growing Expectations of Banking Customers? 

Aakash Shah
by Aakash Shah0
Satisfying Banking Customers’ Expectations for Modern Customer Service While it is true that customers have ever-growing expectations about the way they like to bank, we should note that the basics of what’s important to customers have not changed in decades. Customers will never ask for a service to be more......
Business Fintech News

INKAS Payments Wins Stevie Award For Sales & Customer Service

Fintech News Desk
by Fintech News Desk0
INKAS Payments was presented with a bronze Stevie Award in the Customer Service Success – Business Service Industries category in the 15th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development,......
M&T Bank Receives Regional and National Recognition for Exceptional Customer Service to Businesses
Banking Fintech Investment Services News

M&T Bank Receives Regional and National Recognition for Exceptional Customer Service to Businesses

Fintech News Desk
by Fintech News Desk0
M&T Bank has again been recognized as one of the country’s top banks for businesses for delivering exceptional customer service by Greenwich Associates, the nation’s top source for data and analytics about the financial services industry. M&T earned 22 regional and national Greenwich Excellence awards and three Greenwich Best Brand......
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