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KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores
Finance Fintech Startups News

KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores

GlobeNewswire
by GlobeNewswire0
Indonesian fintech startup increases its customer satisfaction score by 60% using Freshdesk for better query handling and response time improvements Freshworks Inc. announced that Indonesian financial technology startup, KoinWorks, has increased customer satisfaction after implementing Freshdesk to unify its customer support across different channels. KoinWorks, which started as a peer-to-peer financial lending......
Analytics Digital News Technology

Despite Billion-Dollar SEC Fines, Latest Study Shows NetSfere Addresses Communication Problems in Banking Workplaces

Fintech Staff Writer
by Fintech Staff Writer0
A report by 451 Research, a division of S&P Global Market Intelligence, discusses the security and compliance issues that major Wall Street banks are encountering as a result of using consumer-grade apps at work. NetSfere, a global provider of next-generation secure and compliant messaging and mobility solutions, is mentioned in......
Papaya Global Launches Comprehensive Health Care Plans That Empower Enterprise Companies to Unify Global Employees Under One Premium Solution
Fintech News

Papaya Global Launches Comprehensive Health Care Plans That Empower Enterprise Companies to Unify Global Employees Under One Premium Solution

PR Newswire
by PR Newswire0
Papaya Global, the SaaS fintech company providing global payroll and payments technology, announced its new premium health care benefits plan. With this singular global plan, Papaya’s clients can offer their employees employer-sponsored, customized international health insurance in over 160 countries while eliminating the complex, time-consuming process of comparing multiple plans......
T-Mobile Makes Strategic Equity Investment in Movius
Fintech Investment Services News

T-Mobile Makes Strategic Equity Investment in Movius

Business Wire
by Business Wire0
Investment to support growth of T-Mobile MultiLine powered by Movius T-Mobile US, Inc. and Movius announced an equity investment through T-Mobile Ventures in Movius, a leading software provider for secure and compliant mobile communications. The investment reflects the benefits that businesses and other organizations are seeing with T-Mobile MultiLine™, which......
Achieving a Frictionless Customer Experience in Fintech
Economy Guest Posts Insights

Achieving a Frictionless Customer Experience in Fintech

Lelen Udayan
by Lelen Udayan0
Modern customers expect fintechs to focus as much on the experience they provide as the products and services being offered By definition, a truly frictionless customer experience (CX) is unobtainable even though it is the end state every fintech company strives for. Along the way, the focus falls on providing......
Digital Wallet Fintech Fintech Radar Security

How To Safeguard Your Digital Wallets From Getting Hacked?

Pooja Choudhary
by Pooja Choudhary0
One of the reasons that individuals have been reluctant to put resources into digital money is a result of security gambles. Dissimilar to FDIC-guaranteed ledgers, cryptographic money is unregulated by most governments so you might not have lawful recourse. Although there are risks involved with using digital wallets or conducting......
Tautachrome Partners with MetaKeep for Digital Wallet Integration into the ARknet Platform
Digital Wallet News

Tautachrome Partners with MetaKeep for Digital Wallet Integration into the ARknet Platform

Fintech News Desk
by Fintech News Desk0
Tautachrome, Inc. announced a partnership with MetaKeep for the integration of their digital wallet protocol into the ARknet platform. “The partnership with MetaKeep and the integration of their cutting-edge digital wallet protocol into our ARknet platform is a major step for the Company,” said David LaMountain, CEO of Tautachrome. LaMountain......
Carofin Completes $2 Million Equity Financing for TxtSmarter
Finance News

Carofin Completes $2 Million Equity Financing for TxtSmarter

Fintech News Desk
by Fintech News Desk0
Carofin and CFS Announce Successful Financing of TxtSmarter, a secure pipeline for full communications capture across private messaging applications, platforms, and services With record-breaking fines facing major financial services firms, Carofin and Carolina Financial Securities are pleased to announce they have successfully raised a total of $2,020,000 in Series A-2 Convertible Preferred......
PayTabs Acquires Turkey’s Largest Social Commerce Platform, Paymes
Commerce News

PayTabs Acquires Turkey’s Largest Social Commerce Platform, Paymes

Fintech News Desk
by Fintech News Desk0
The acquisition aims to create a unified social commerce platform for micro merchants, fempreneurs and webpreneurs across the MENA region PayTabs, Middle East, Africa, and South Asia’s (MEASA’s) award-winning payments powerhouse, in a power play announced that it had acquired a 100% stake in Paymes, Turkey’s largest social commerce platform. The news of the acquisition comes just weeks......
Clickatell Launches Chat Commerce Solutions for Travel Industry
Commerce News

Clickatell Launches Chat Commerce Solutions for Travel Industry

Fintech News Desk
by Fintech News Desk0
Travel Brands Drive Productivity, Trust and Satisfaction with Travelers in Messaging Channels Clickatell, the Chat Commerce and business messaging leader, announced new updates to its Chat Commerce Platform for travel brands to provide exceptional customer service in messaging channels during travelers’ entire journeys. Added benefits of the Platform include reduced costs for......
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