Search Results for: customer base

Frontwave Credit Union Selects Empower, Black Knight's Cloud-based LOS, to Help Expand and Scale Mortgage Operations
Lending Mortgage News

Frontwave Credit Union Selects Empower, Black Knight’s Cloud-based LOS, to Help Expand and Scale Mortgage Operations

PR Newswire
by PR Newswire0
The credit union will also leverage integration with Surefire, Black Knight’s CRM tool, to enhance member experience Black Knight, Inc. announced that Frontwave Credit Union, a growing credit union serving military and civilian communities in Southern California, has signed a contract to implement the Empower loan origination system (LOS) and several of its integrated......
KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores
Finance Fintech Startups News

KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores

GlobeNewswire
by GlobeNewswire0
Indonesian fintech startup increases its customer satisfaction score by 60% using Freshdesk for better query handling and response time improvements Freshworks Inc. announced that Indonesian financial technology startup, KoinWorks, has increased customer satisfaction after implementing Freshdesk to unify its customer support across different channels. KoinWorks, which started as a peer-to-peer financial lending......
Mastercard Strengthens Customer Security With New AI ‘Cyber Shield’
Artificial Intelligence News Security

Mastercard Strengthens Customer Security With New AI ‘Cyber Shield’

Business Wire
by Business Wire0
Acquisition of Baffin Bay Networks enhances multi-layered protection against cyber risk Mastercard acquired cloud-based cybersecurity company Baffin Bay Networks to better help businesses deal with the increasingly challenging nature of cyber-attacks. “Our cloud-based Threat Protection service provides a simple and effective way to safeguard against application and network-level attacks” Baffin Bay......
10 Leading Cloud Based Client Service Solutions For 2023
Cloud Featured Fintech Primers

10 Leading Cloud Based Client Service Solutions For 2023

Pooja Choudhary
by Pooja Choudhary0
A cloud contact center is a correspondence center that uses call center technology hosted in the cloud. It handles a wide range of inbound and outbound client calls and interchanges, including voice, email, SMS, online entertainment, and the web. How Does A Cloud-Based Contact Centre Operate? A cloud contact center......
Skill-based Hiring Is Becoming The Norm Across Many Nations.
Analytics Artificial Intelligence Featured Fintech Primers Insights

Skill-based Hiring Is Becoming The Norm Across Many Nations.

Pooja Choudhary
by Pooja Choudhary0
This article examines the full poll results, which were gathered from more than 11,000 employees in 11 countries, and it presents fresh information on how the workforce views the role that generative AI will play in jobs of the present and the future. Emerging AI Technologies Like Generative AI Are......
H&R Block Customers Can Now Open a Spruce Account When Working with a Tax Pro
Finance Mobile Banking News

H&R Block Customers Can Now Open a Spruce Account When Working with a Tax Pro

GlobeNewswire
by GlobeNewswire0
Customers may get their federal tax refund up to five days early¹ when deposited to their Spruce account For the more than two-thirds2 of Americans who get money back at tax time, a refund can be a great opportunity to get ahead financially. Each year, H&R Block helps millions of people navigate their......
BRAC Bank Selects Newgen to Deploy DMS for Faster and Better Customer Service
Banking News

BRAC Bank Selects Newgen to Deploy DMS for Faster and Better Customer Service

PR Newswire
by PR Newswire0
Enables over 2,000 co-workers across 187 branches and 8 sub-branches to transform day-to-day operations Newgen Software, a global provider of low code digital transformation platform, announced that BRAC Bank, one of the largest financial institutions, based in Dhaka, Bangladesh, has successfully implemented Newgen’s DMS. DMS is a part of Newgen’s contextual content services (ECM)......
It’s All About The Customer Journey- Know How To Make Them Better.
Business Featured Fintech Primers

It’s All About The Customer Journey- Know How To Make Them Better.

Pooja Choudhary
by Pooja Choudhary0
The customer journey is crucial The customer journey includes every point at which a customer interacts with a business, including their initial online search, their first visit to the company website, their browsing of products, services, or content, along with their experience for choosing products and adding them to a......
BUSINESSNEXT Launches AI-Based Digital Lending Platform 3.0
Lending News

BUSINESSNEXT Launches AI-Based Digital Lending Platform 3.0

GlobeNewswire
by GlobeNewswire0
AI-powered platform enables a 90% reduction in average loan disbursal time and a 60% reduction in the cost of acquisition per loan BUSINESSNEXT, a universe of composable enterprise solutions to banks and financial services, announced the launch of its cloud-based Digital Lending Platform 3.0. Leveraging AI-driven automation, codeless digital journey......
Aevi Selects OvationCXM to Transform Digital Payment Customer Experience
Digital Payments News

Aevi Selects OvationCXM to Transform Digital Payment Customer Experience

GlobeNewswire
by GlobeNewswire0
Bolstering its presence in North America, Aevi’s partnership with OvationCXM will expand omnichannel digital in-person payments functionality and CX OvationCXM, a global leader in customer experience management (CXM), announces that Aevi is expanding into North America and has selected OvationCXM as its CXM provider to elevate the digital payments customer experience.......
1