Search Results for: customer satisfaction

Discover’s Credit Card Mobile App and Website Both Rank Highest in Customer Satisfaction by J.D. Power
Digital Payments News

Discover’s Credit Card Mobile App and Website Both Rank Highest in Customer Satisfaction by J.D. Power

Fintech News Desk
by Fintech News Desk0
Discover’s credit card mobile app, as well as its website, Discover.com, ranked highest in customer satisfaction among U.S. credit card companies, according to the J.D. Power U.S. Credit Card Mobile App Satisfaction StudySM and the U.S. Online Credit Card Satisfaction StudySM. Discover’s mobile app scored 876 out of a possible 1,000, outpacing the......
Guild Mortgage Receives J.D. Power Award Ranking No. 1 in Overall Customer Satisfaction
Mortgage News

Guild Mortgage Receives J.D. Power Award Ranking No. 1 in Overall Customer Satisfaction

Fintech News Desk
by Fintech News Desk0
Named Best in Class in Five Factors in Annual Primary Mortgage Origination Study Guild Mortgage, a rapidly growing mortgage lending company that has originated and serviced residential loans since 1960, is the recipient of the J.D. Power award for “Highest in Customer Satisfaction with Primary Mortgage Origination in the U.S.,” in......
Workday Meets Growing Customer Demand With a Record Number of Implementations and Has an Industry Leading Customer Satisfaction Score
Finance News

Workday Meets Growing Customer Demand With a Record Number of Implementations and Has an Industry Leading Customer Satisfaction Score

Fintech News Desk
by Fintech News Desk0
Increased demand for cloud-based financial solutions leads to 40% more deployments of Workday Financial Management compared to the previous year Once again, a customer satisfaction rate of 97% is achieved, which is a result of the partnership-based commitment to customer success Workday Inc., a leading provider of enterprise cloud applications......
FinancialForce PSA Enables Aquient to Efficiently Manage Projects, Avoid Unprofitable Engagements, and Improve Customer Satisfaction
Business Digital Finance News

FinancialForce PSA Enables Aquient to Efficiently Manage Projects, Avoid Unprofitable Engagements, and Improve Customer Satisfaction

Fintech News Desk
by Fintech News Desk0
Professional services organization realizes more than 100% ROI with FinancialForce PSA FinancialForce, the leading customer-centric ERP and #1 professional services automation (PSA)* business suite, announced that professional services firm Aquient has transformed its project planning and achieved 100% ROI using FinancialForce PSA. Since its founding in 2018, Aquient has doubled in size annually,......
JD Power Reports Big 5 Canadian Banks Losing Traction in Customer Satisfaction
Banking Featured News

JD Power Reports Big 5 Canadian Banks Losing Traction in Customer Satisfaction

Sudipto Ghosh
by Sudipto Ghosh0
According to JD Power’s latest report, the overall satisfaction among bank customers in Canada declined year over year, especially among customers of Big 5 banks. The findings have been published in the J.D. Power 2021 Canada Retail Banking Satisfaction Study. Compared to the midsize banks, the overall satisfaction of 787......
J.D. Power Ranks Northwest Bank Highest Retail Banking Customer Satisfaction in Pennsylvania
Banking Finance Fintech News

J.D. Power Ranks Northwest Bank Highest Retail Banking Customer Satisfaction in Pennsylvania

Fintech News Desk
by Fintech News Desk0
Northwest Bank ranks highest in customer satisfaction in Pennsylvania, according to the J.D. Power 2021 U.S. Retail Banking Satisfaction Study. The study analyzes the overall satisfaction customers have with their retail banking experience based on channel activities, account information, fees, problem resolution and product offerings. Read More: Agile Frameworks Receives Majority Investment......
Huntington Ranks Highest in Customer Satisfaction with Consumer Banking in the North Central Region in the J.D. Power 2021 US Retail Banking Satisfaction Study
Banking Mobile Banking News

Huntington Ranks Highest in Customer Satisfaction with Consumer Banking

Fintech News Desk
by Fintech News Desk0
Award reflects Huntington’s commitment to taking care of and looking out for customers and delivering exceptional customer satisfaction during height of COVID-19 pandemic Huntington Bank has claimed the highest ranking in Customer Satisfaction with Consumer Banking in the North Central Region of the J.D. Power 2021 U.S. Retail Banking Satisfaction Study,......
OppLoans Receives LendingTree’s 2020 Customer Satisfaction Award for Three Straight Quarters
Fintech News

OppLoans Receives LendingTree’s 2020 Customer Satisfaction Award for Three Straight Quarters

Fintech News Desk
by Fintech News Desk0
OppLoans, a leading financial technology platform that powers banks to help middle-income, credit-challenged consumers gain access to credit, announced winning the LendingTree Customer Satisfaction Award for three consecutive quarters, spanning the first through third quarter of 2020. “We are truly honored to be recognized for outstanding customer service for the third straight......
Credit Card Companies’ Support for Small Businesses During COVID-19 Not Enough to Drive Customer Satisfaction, J.D. Power Finds
Business Fintech News

Credit Card Companies’ Support for Small Businesses During COVID-19 Not Enough to Drive Customer Satisfaction, J.D. Power Finds

Fintech News Desk
by Fintech News Desk0
Significant efforts by credit card issuers to support their small business customers with late payment forgiveness, waived charges and community initiatives during the COVID-19 pandemic have failed to drive strong customer satisfaction, loyalty or brand advocacy. According to the J.D. Power 2020 U.S. Small Business Credit Card Satisfaction Study,SM released today,......
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